Customers are pleased with the Smart Ultra Soundbar's outstanding sound quality, ease of use, design, and perfect size for various rooms. Many also appreciate the simple setup process and the enhanced bass. However, some customers have reported challenges with connectivity and software updates.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 767 reviews
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
BUYER BEWARE!
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bose is NOT Apple. Bose products are NOT simple and intuitive. I make this comparison because Bose is attempting to pretend that their products ARE simple. For instance, there are only two buttons on the Smart Ultra Soundbar, which are pretty much useless. Instead, you are supposed to use an obnoxious little app that has zillions of 'advanced' features hidden away.
Out of the box, as soon as I had everything hooked up, the first problem I discovered was a communication problem between my cable box and the Soundbar. All of the audio was out of sync, looked like I was watching old kung fu movie where the actors lips never matched the dialogue!
Eventually I fixed that (mostly) by applying a sync delay that i found hidden in the app.
But the NUMBER ONE most obnoxious problem is that the HDMI eARC almost never works without 10 to 15 minutes of screwing around. To get around that, I generally leave the tv set to use its own speakers. But anytime I want to watch a movie with good sound, I have to jump through major hoops to get the Bose to do what I paid for it to do!!!
Super frustrating! Unfortunately I kept hoping I'd find a way to straighten things out so I am well beyond the return policy now.
Currently, the Bose Smart Ultra has a 4.6 rating. This is EXTREMELY fishy to me.
I've been a long time fan, but Bose systems are no longer worth the premium. Do yourself a favor and find another system!
Hey Mike, If you are struggling to get audio from the soundbar via HDMI, I'd recommend adjusting some of the HDMI CEC settings, these can be accessed via the soundbar settings within Bose Music app, I'd recommend options 2 and 4 for audio related issues. You can view more on this here: https://bose.life/4euXZG6. Should you need additional support, please feel free to contact our technical support teams, who will be more than happy to assist you: https://bose.life/3rykPZR. Liam - Bose Customer support
Pros mentioned:
Sound quality
Rated 5 out of 5 stars
BoseUltraSound
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I tried many soundbar for quit sometime nothing can compare with Bose Ultra sound.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The only one negative thing I can say about it is, there is no volume level displayed on the TV when adjusting the volume. There is only a plus and minus indicator. Wish this would be upgraded with next hardware upgrade.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchase the sound bar problems sending me up at first like that with those technical support. We got it all together works waiting. No more speakers to go with the product. Thanks, Best Buy.