Customer Ratings & Reviews
- Model:
- 752195-0100
- SKU:
- 5520801
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Range
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the SoundLink Color Portable Bluetooth Speaker II's high-quality sound, ease of use, and impressive battery life. Many also praise its compact size and portability, along with the convenient Bluetooth connectivity. Positive feedback also highlights its volume, bass response, and water resistance. However, some users have reported difficulties with charging.
This summary was generated by AI based on customer reviews.
Product only worked for two weeks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After purchasing this product it only worked for a couple of weeks before it wouldn’t come on at all. The first two weeks was spotty at working
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi Faye,
Thank you for your review of our SoundLink Color II.
I'm sorry to hear of the issues you seem to be experiencing with it. I would recommend reaching out to our team for assistance. You can do this on the 'Contact Us' page of the website. We will be more than happy to help you!
Thanks!
Kerri - Bose Customer Support
Great Speaker but defective charger connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker is awesome however the connection of the cord to the unit is defective. Every person I know that has purchased this speaker has experienced the same issue. Unfortunate. Can’t charge unit. Bose s awesome.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello PammyQ. Thank you for reviewing the Soundlink Color II speaker. We are glad to hear that you enjoy the speaker. It sounds like you may have a warranty issue. Please contact our support team for further assistance https://bose.life/1RwxI8E. Thanks for sharing your feedback. Have a great day! Best Regards, Greg - Bose Support
Disappointing; buyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product in January 2017. I have used it a lot in that period of time, mostly to listen to music from my bluetooth products (iphone and ipad). However, I went to use it last week after recharging it, and it wouldn't turn on at all. I tried a lot of options (different charging cable, different docking station), and nothing worked. I'm going to take it to a local Bose store and see what they tell me. I've read reviews on other web sites, and there are other customers who have experienced the same problems. So, "buyer beware" is a good phrase for this product.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hey Rewinc,
Thanks for providing your review of the SoundLink Color speaker, and we're sorry to hear about the trouble you're experiencing. We're glad that you reach out to support and we have warranty options available should your speaker require service. Please feel free to update us on how everything works out for you.
Thank you again,
Mohsin - Bose Support
Poor Engineering Design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I made the mistake of purchasing three of these to use in different rooms of my house. The problem is the speakers constantly seek a connection and will override your phone's connection to take over. I can be in the kitchen listening to music and the speaker upstairs in my office connects to my phone and takes over. Or I can be in my office on a work call (not even using a speaker) and the speaker in my bathroom connects and takes over the call. Doing some research online, this "feature" was rolled out during a firmware update around 2018-2019 and there's no way to roll back the firmware. This is a poor engineering design with tons of complaints online and this has been going on for 3+ years without Bose engineering doing anything to fix.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Ben.
Thank you for your feedback. The Soundlink Color Portable Speaker II is really a good speaker. The SoundLink Color II keeps track of the last eight devices to have paired and connected with it, dropping the least recently used when a new one is paired. When in Bluetooth mode, the SoundLink Color II searches for and connects to the two most recently connected active Bluetooth-enabled devices. Since you have mentioned the update, I will suggest that you keep the speaker's firmware updated to address the issue you are facing and keep it in top condition. The latest update, Version 3.0.5, improves the experience with phone calls and general stability improvements. You can find the steps here, https://bose.life/3oVORT6. If you will need further assistance, you can reach us through this page. https://bose.life/3J8P0uh. We'd love to help.
Marvin - Bose Customer Support
Save yourself the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really would prefer no stars. I have purchased two Soundlink color speakers in the past year, one only a couple of months ago and neither one of them will turn on or charge. I've researched it and spent way too much time holding buttons down, and putting the plug in or taking it out. Who has time to do all kinds of freaking maneuvers when you want to listen to it? The oldest one had been plugged in and connected to my echo dot for about a year, it worked well enough until just recently. The one that is a few months old had only been used four or five times. It was kept in a case when not in use. I like the sound of Bose, but they won't be getting any more of my hard-earned money. So disappointed. Interestingly enough, they were bought far enough apart that it couldn't have been a bad batch. When I searched the internet for a "fix" there were lots of people having the same problem. Now, $250 dollars and 1 year later I have a blue and orange paperweight because that's all they're good for...grrrrrrr.
No, I would not recommend this to a friendStopped charging
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased three and after less than a year of gentle use, none will charge. I am out almost $400. I will never buy another Bose product. No longer a quality brand.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hey, I'm sorry that your speakers will no longer charge.
We have some great troubleshooting steps found here - https://bose.life/38ojYyT. If the issue remains on any of the speakers, please do contact out customer support, we can help! - https://bose.life/2WZOG8Z.
Thanks,
Charlotte - Bose Customer Support
The sound isn't to high that I though...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is normal, the price is expensive. I hope a better product for $140 USD.
No, I would not recommend this to a friendPoor Product and Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker stopped working after only 4 months of use. When I contacted Bose to troubleshoot the issue, they determined that it would need to be sent in for repairs. I would have to provide the box to ship it to Bose and it would take 3-4 weeks for repairs. Very disappointing to have a speaker, especially a well renowned brand like Bose, stop working after only 4 months of use and that repairing it would take 3-4 weeks. A nonworking product under warranty should be immediately replaced, the customer should not have to send it in and go without the product they purchased. Disappointed.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello,
I'm very sorry to learn you experienced problems with the SoundLink Color II after a short period of time. You did the right thing by getting in touch with our support team to troubleshoot the issue. When a repair is deemed necessary, we recommend the customer sends it in in a box that will protect the unit during transit, but we provide a pre-paid shipping label, and all service is free of charge if the product is in warranty. In addition, when the product is returned to you, that warranty is renewed for a full year. If you have any questions regarding service, please do not hesitate to get in touch with our support team.
Kind regards,
Jeff - Bose Customer Support
Doesn't come with a charger? What's up with that?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm happy with the speaker itself, but I'm really unhappy with the fact that it doesn't come with a charger. You get the cable, but you don't get the adapter or whatever you call the little box that you plug into an outlet, then plug the USB end of the cable into it so you can charge the speaker. I bought this thing for my mother, who is 99 years old, and she isn't much of a technology user and doesn't have any charger/adapters or any place to plug in a USB cord, so here it is Christmas and I can't do anything with this stupid speaker. Best Buy and Bose should both make it very clear that the unit doesn't come with everything you need to charge it.
No, I would not recommend this to a friendDidn’t last a year!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is poor, now about 8 months after buying it, it shuts off randomly and doesn’t turn on for days!
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi, Thank you for the review. We appreciate you sharing your experience with your SoundLink Color II. We would suggest contacting our support line at 1-800-379-2073. Have a great day!
Not happy, agree disposable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, I am super disappointed in your service. I purchased a sound link speaker last year and it stopped working, with the II out I decided to just get a new one for Christmas. This Dec it also stopped working and won’t charge. This is clearly a known issue with the speaker as there are many reviews and troubleshooting which I did all of. When calling customer service there is nothing they could do but have me buy another. Why would I buy another for 15 dollars off? This is ridiculous and I will no longer support Bose if they aren’t willing to stand behind their products. Too many better companies out there. Being from New England I would have expected more.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi Sara, I am very sorry to hear that you have been disappointed in your product. It is bizarre that both of your speakers have experienced the same power issue. Thanks for taking the time to perform some troubleshooting and reaching out to your local customer support. If you have had your product for under 1 year, warranty services are free of charge, however if you are over this period a charge is made for warranty services.
Kind regards,
Tegan - Customer Support
- Pros mentioned:Sound quality
Won't work in stereo as claimed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stereo/party mode doesn't work. Bose Connect app didn't work as described. Read through several Help topics on Bose website. None resolved the issue. Decent sound if using one, but don't buy if you're hoping to use in stereo. Very disappointed in this product.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello pjla. Thanks for sharing your review on the SoundLink Color Bluetooth speaker II. We are sorry to hear that you are experiencing an issue when pairing with another speaker in Stereo Mode. The firmware of the speakers may need to be updated. You may use the online firmware updater to do so https://bose.life/2LYNuy8. Please feel free to reach out to us if you have any questions https://bose.life/2JpX9Pz. Have a wonderful day! Ashley - Bose Support
- Cons mentioned:Charging
Failed in less than 24 hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great when it worked, but I managed to get the defective one. I'll be returning it today. I was really excited, I've always been a big fan of Bose products, but I can't say they have superior quality anymore... device won't charge, won't turn on, one giant paperweight.
No, I would not recommend this to a friendBrand response from Bose support
Posted .We are glad that you like your new Bose speaker and have a suggestion for troubleshooting prior to returning it to the store. Let's turn the speaker on and press and hold the power button for 10 seconds. It may just need to be reset. If that fails to get you up and running, you can exchange it at the point of purchase or directly through us by calling at 800-278-1082. We are open Mon-Fri from 9:00 AM to 9:00 PM EST.
- Pros mentioned:Sound quality
Sounds great but has a battery defect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery gave up after one charge. Lightly used and it’s failed already. Returning this weekend. Sounded good and was easy to use though.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey Alex. I'm glad that you was enjoying the sound and ease of use. I'm sorry that you've experienced an issue with the battery.
Have you been through any troubleshooting steps at all? If not, please check out our recommendations for battery related issues - https://bose.life/3mdteMN.
If you require further assistance, please do not hesitate to reach out. https://bose.life/2WZOG8Z
Thanks,
Charlotte - Bose Customer Support
Does not recharge after owning for 6 mo to year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought two of these now, and both stopped charging or working all together after a year of owning them.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi Dustin,
It's strange that both of your speakers have stopped charging! As both speakers are not charging correctly, I would recommend checking the charger you are connecting them to has the correct power rating. The speaker needs a charger that is rated for 5 vDC, 1 A. If the charger you are using is not rated for this, it can cause issues with charging.
Should you be using a compatible charger and still unable to charge the speakers, please do reach out to us directly as we would love to help further! https://bose.life/2P7Tuqt
Keith - Bose Customer Support
The Bose Sound Link Color 2 Has serious issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on my third speaker and I'm returning the third today! The speaker will not turn on after sitting for a few hours without going through a song and dance routine. Have talked to Bose about this very well KNOWN issue and they have no solution. If you don't think this is a common and known issue just do a search on the internet and you will see case after case. You would think a company like Bose could do better!
No, I would not recommend this to a friendSudden death
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the Bose® - Soundlink® Color Bluetooth Speaker II 1/14/17. Worked great for a month. The sound was great. Battery life left something to be desired. Then it stopped working. Charged over night. It won't even turn on now. Sure hope there is some kind of warranty on this. I'm not in the habit of flushing $130 down the drain.
No, I would not recommend this to a friendBrand response from Bose support
Posted .We'd like to help get you back up and running. Let's attempt to put the speaker back into ship mode. With the speaker connected to power, press and hold the Multi-function button for 10 seconds. While continuing to hold the Multi-function button, unplug the speaker from power. Release the Multi-function button. If this fails to get you back up and running, please feel free to give us a ring. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
Fragile
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken the second day just after less than 24 hours usage. Normally play videos, or music. When it happens the first time I exchange one, then it happens again.
No, I would not recommend this to a friendBrand response from Bose support
Posted .Thank you for taking the time to share your experience with our new second generation of the SoundLink Color speaker. As you can imagine with a premium brand like Bose, it is very unusual to go through two of these in the first month of its release. We'd love to learn more to ensure that we take care of you. We'll get you back to enjoying your music with the convenience of wireless use without issue. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.
My bose played out in 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it while it lasted. Played it all day at work
I would recommend this to a friendBrand response from Bose Support
Posted .Hello. It's great to hear you loved your Bose speaker. We always aim to make the highest quality products, so it is unusual to hear that your speaker has stopped working. Please reach out to us directly at https://bose.life/3kp6LLF and we would love to help you.
Thanks, Matt - Bose Customer Service
Poor Sound Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very flat mids and lows (almost no bass) compared to the previous model. Definitely not what you would expect from a Bose product.
No, I would not recommend this to a friendBrand response from Bose support
Posted .Thank you for taking the time to try out the latest version of our SoundLink Color speaker. The two improvements to the second generation are water resistance and speakerphone capability. We have some concerns about your experience as the sound quality should be identical between the models. Let's do some troubleshooting together to improve this for you. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.