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Customer reviews

Rating 4.8 out of 5 stars with 1049 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Range

    Rating 4.8 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are positive about the SoundLink Flex (2nd Gen) Portable Bluetooth Speaker, frequently praising its sound quality, portability, and battery life. Many also appreciate its compact size and waterproof design, making it ideal for various uses. Positive feedback also highlights the speaker's bass response and ease of connectivity. While some aspects received less attention, the overall customer sentiment is overwhelmingly favorable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,049 reviews
  • Pros mentioned:
    Size

    Rated 2 out of 5 stars

    Bad Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the sound quality I would expect from Boss. I did return this item. Unfortunately I love the color size and weight of this speaker but the sound was horrible. Also I purchased open box EXCELLENT and the speaker had several cosmetic defects and was missing the charge cord. Best Buy made me return the item if I wanted a cord. Not happy with Best Buy customer service!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey, thanks for sharing your feedback. It’s great to hear you’re happy with the color, size, and weight of the SoundLink Flex 2nd Gen. We're sorry to hear that the sound quality didn’t meet your expectations. The SoundLink Flex 2nd Gen is designed to deliver bold, dynamic sound with crisp, high-fidelity audio and impressively deep bass you can feel. If you're looking to fine-tune the sound to better suit your preferences, we recommend exploring the Adjustable EQ feature in the Bose app, it allows you to customize the highs and lows to your liking.

      Your feedback is incredibly valuable, and we're grateful you took the time to share it with us!

      Sophie - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Lots of sound for lots of bucks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive sound output in a small package! I can't provide an separate rating for value, however, so I will say I think these speakers are overpriced for what you're getting and my rating is lower as a result.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bose speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect item for a good price. Never regret i bought it the other day.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reasonable sound quality & volume for the backyard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent small BT speaker. Only used it a few times... semms to work as advertised. I wish it was a little louder at max volume.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    BOSE sound link speaker

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish this speaker came with a charger and not just a cable. Was a little short on base sound. Somewhat overpriced but the sales discount made it acceptable Would not buy without this discount.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for choosing Bose and sharing your feedback on the SoundLink Flex (2nd Gen), John. We understand how important included accessories, bass performance, and we’re glad the sales discount made your purchase worthwhile and overall value are to your experience.

      The charging brick isn’t included as part of our commitment to reducing environmental impact most customers already have compatible chargers, which helps minimize waste. The great news is that your SoundLink Flex (2nd Gen) includes adjustable Bass, Treble, Boost, and Reducer settings, so you can fine-tune the sound to your liking.

      To use the Equalizer:
      In the Bose app, select your product then tap on the EQ button in the lower-left corner; or within the Sound section of the Settings menu, select Equalizer. Bass, mid, and treble level presets can be chosen buttons below. Graphic EQ changes can be made by pressing and sliding the white circle up or down. To return to the default EQ curve, tap Reset in the upper-right corner.

      If you’d like further assistance or recommendations to enhance bass or explore other options, please contact us through this link: https://bose.life/49SSe5s

      We’d love to help make your experience even better.

      Gloria - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Bose Bluetooth speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes I am not able to group it with other speakers

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Great portable speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great update to our old ones small and sleek fits greain any area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best sounding speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best purchase ever, my granddaughter wanted one so I purchased another best investment

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    To0 bothersome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it. The sound was good but the buttons are difficult. You have to press them more than one time to turn it on or off and the indicator lights don't seem to operate at the same time. Too bothersome to be bothered with.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm very sorry to hear you returned your SoundLink Flex 2nd Gen speaker, though you did enjoy its sound. The power button shouldn't require multiple presses in order to work, so if you're finding the buttons hard to operate or the LED states difficult to follow, please contact your local support team for assistance. We'll then take you through everything, so we can help you get the best out of your speaker! Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Bass, Battery life, Portability
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Premium Build, Solid Sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose stands out in the crowd that is wireless, Bluetooth speakers. Bose is synonymous with unrivaled acoustic performance, and they continue their dominance with the SoundLink Flex Gen2. Right out of the box you will notice the strong craftmanship, beautiful aesthetics, and premium build. There is a solid feel in the hand and the use of premium materials is evident. I would not call the speaker beautiful or elegant, rather simplisticly pleasing. I mean that as a great compliment. This speaker is unassuming and blends well into many decors. The accompanying app provides easy setup and pairing. You can track all your Bose devices and pair compatible devices together to enrich or extend your audio experience. There are preset equalizers along with the ability to manually adjust to your unique preferences. The sound quality is flat out amazing and everything you would expect from Bose. Clear audio, deep bass, and no tin can flatness. Even at louder volumes the audio comes through nice and clean. This speaker certainly provides very high volumes and easily overcomes the ambient noise of a crowded room. Outdoors the sound extends nicely making it easy to hear across the backyard or while working in the garage. This is easily portable and provides protection from dust and water. While not the smallest speaker on the market, you can easily toss this into a backpack and take it with you. The battery life has been above average. With a couple hours of daily use I was able to go a little over 5 days before needing to charge. The Bose SoundLink Flex is all around a solid speaker. Well made, portable, and great sound with better than average battery life. I can easily recommend this to friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better then borrowed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was borrowing my son’s constantly. Found this at Best Buy. It’s better than his by far!! Amazing quality.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 3 out of 5 stars

    Alright speaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it for a few weeks already. The battery on it dies really fast considering the few times I’ve used it. The speaker is not loud either. But other than that, color is cute and size is convenient. It does charge fast too.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Kimberly,

      I am glad to hear that you love the design of your SoundLink Flex (2nd Gen) speaker. This speaker offers 12 Hours of battery life at moderate volumes, which will be reduced at maximum volume.

      If you need any assistance, do not hesitate to contact our team: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Buen parlante

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good buy this speaker. I would like you to buy it is a very good choice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Small but good sound quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good from something so small. Still haven't used it enough to see how the battery life is with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine, Good machine, Good machine, Good machine, Good machine, Good machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You are the best...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful and knowledgeable staff...most of product under one roof. Keep it up...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good travel speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good, the design could have been a little more better

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    more deep than loud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is almost more deep than loud. I wanted something that I could hear from a bit more of a distance so that I could set it down and work throughout the house; it isn;t really loud enough for the.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for your feedback. We understand you’d like the sound to be louder for use around the house. This product is designed to give deep, rich audio, but adjusting the settings or placement may help improve the volume for your space.

      Marlo - Bose Customer Support bose

  • Rated 5 out of 5 stars

    bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its great worth every penny own nothing but bose products

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very nice bluetooth

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for an extra office speaker. Sounds great. Rechargeable and portable, but looks good on desk too.

    I would recommend this to a friend