Customer Ratings & Reviews
- Model:
- 865983-0500
- SKU:
- 11066823
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Range
Rating 4.8 out of 5 stars
Meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its decent. Sounded amazing for the first couple weeks and then started sounding like the bass was wrapped in cellophane. Bass levels sound whole at mid volume and lower,
I would recommend this to a friendDISAPPOINTMENT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have not been able to use it. I moved into my new house on 11/17/2023 and bought this on 12/16/2023 I tried this week to set it up, but the cord that came with it is not correct. I will be taking back to store and hopefully get the right cord. If not a replacement. A disappointment for me. Ordered on line, now have to go to store.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello CarolD,
I am sorry to hear that you are unable to use the speaker properly since your first purchase it.
If you we can assist you further, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US
Best regards,
Lau - Customer Support
Ok sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds ok, could be louder for the weight it has. Lacks bass and volume
No, I would not recommend this to a friendBose speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is poor doesn’t last longer only four hours
I would recommend this to a friendBrand response from Bose Support
Posted .Hello,
In a typical usage, the SoundLink Flex battery lasts up to 12 hours. As with any battery-operated device, battery performance can vary based on a number of different factors. These include the type of content being played, the volume at which it’s played, and the surrounding temperature. Listening to music at less than 50% volume ensures a longer battery life, whereas increasing the volume past 65% of max decreases the life of the battery at a faster rate.
Tegan - Bose Customer Support
Shouldn't need an app/account to operate a speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having to download another useless app and create yet another useless account is a deal breaker. I was hoping this would be a beautiful start to a bose collection, but the whole wanting information is so icky I'll be returning this crap and getting something I can just simply Bluetooth connect to like literally anything else. How dumb.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi.
Thank you for your post. The app is a good use to keep your speaker up to date with is firmware. However, you can still use the speaker without the app. Here are the steps, https://bose.life/3uOhV5f. If you have further questions, don't hesitate to reach out to us here, https://bose.life/3BgUIIU. We will be happy to help.
Marvin - Bose Customer Support
Nope. Don't buy it. Poor app quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a brand new one of these just today. Garbage. Why? The stupid proprietary app that they make you download. It doesn't work. I might take the thing back, and go get a JBL instead. What a disappointment. I actually thought Bose sold good products. Why the heck did they get into the software business, and mess it all up?
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi.
Thank you for your post. The Bose Connect app is a good thing to have for updates and enhanced features of your speaker. However, you can still use it without the app. Also, please update the app installed on your phone or tablet. Do get in touch with us here if you have further questions, https://bose.life/3BgUIIU. We will be happy to help.
Marvin - Bose Customer Support
false battery life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It Claims that it has up to 12hr of battery life I bought 2 of them and they both give me only and exactly 3-1/2 hr of play time. I called Bose FOR HELP but they keep giving me the run around. I also have the micro Bose and that one gives me the life it claims. does any one else have this problem?
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi,
I'm sorry that you're experiencing short battery life with your speaker. You should get 12 hours at typical listening volume, however, use of the speaker at extreme volumes will reduce its playback time to as little as a few hours.
If you're not listening at high volumes, then please follow the steps here - https://bose.life/3O7bL7b.
Thanks,
Charlotte - Bose Customer Support
Bose-SoundLink Flex Portable Bluetooth Speakers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Speaker the sound sometime loud, and sometime low by itself. I don't know there is something wrong with the Speaker or Bluetooth connection problem. However, I finally have to return it.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Allen,
The audio fluxuating high and low is odd, and I'd recommend trying the steps here https://bose.life/3Ta1DNJ to help. If you want to give the speaker another try before returning it.
Please also reach out to us https://bose.life/contact as we'd love to help.
Nic - Bose Customer Support
Battery Dies Fast
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only holds 5Hours at full volume. Looking for another speaker.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
Higher volumes can reduce battery levels. Lowering the volume can bring you closer to the up to 12 hours battery life.
Nic - Customer Support
Just a big phone speaker
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not for computers! Must use the app on your PHONE to connect. Such trash, put them with the ear speakers not the overall Bluetooth speakers.
No, I would not recommend this to a friendWorst product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WASTE OF MONEY! Would never tell anyone to buy this! Battery lasted maybe 2.5 on a full battery. I use speakers for work and i am not always around power! WASTE OF 130$
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Mark,
The battery life of the speaker is rated up to 12 hours. The battery life can vary when played at higher volumes, and content being played. High volume levels for fast playing content will decrease battery life at a faster rate.
Please reach out to us https://bose.life/38DNELy should you feel you're not getting the expected battery performance. We'd love to help you with the speaker.
-Nic Bose Customer Support
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my night stand to watch tv. Found out it doesn't work with tv only cell phone. Waist of money
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thanks for your review! The SoundLink Flex speaker can connect to a TV that supports the required Bluetooth profiles. For further information on these, or further assistance in general, our support team will be happy to help. Warm regards, Fiona M. - Bose Customer Support
Won't connect to device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage won't connect to my device. DO NOT BUY!!!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Hakim,
I am sorry to hear that your SoundLink Flex speaker is not connecting to your device.
Please follow this step to connect your Bluetooth device: https://support.bose.com/s/display-articles?productId=01t8c00000OydNXAAZ&articleId=ka08c000001bucoAAA&language=en_US
If you need further assistance, please don't hesitate to contact our support team: https://bose.life/contact
Best regards,
Lau - Customer Support
clear sound poor battery performance!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i use this on my job and it only lasted 6hrs!!!! poor battery performance!!!! this is not a 12 hrs speaker!!!! i will return this!!!!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there,
It's great that you like the clear sound of the speaker. We understand you're planning to return the speaker for the battery life. The battery life under typical listening volumes the speaker is rated to last up to 12 hours. Higher volumes can decrease battery life at a faster rate, depending on type of content being played.
Please contact us https://bose.life/38DNELy should you being getting dramatically less than 12 hours.
- Nic Bose Customer Support