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Customer reviews

Rating 4.7 out of 5 stars with 4555 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers are impressed with the SoundLink II Wireless Over-the-Ear Headphones for their exceptional sound quality and comfort during use. Many users find that the battery life is remarkably long, allowing for extended usage without interruptions. While some users would prefer more bass and a louder maximum volume, the overall consensus is that these headphones offer great value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 224 Showing 4,461-4,480 of 4,555 reviews
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Bass, Volume

    Rated 3 out of 5 stars

    Overhyped

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these headphones for months now and I am not impressed. I fell like a lot of people buy these because they are cheaper than the QC35, but they are not worth it. Yes, they are very comfortable and are built well but the Bose sound is just not there. One, they are not loud enough at all. I have to turn them all the way up to get to a volume that I like. With that, they get distorted when loud, I always hear a static sound when listening to music. I listen primarily to rap, and there is virtually no bass, and sound quality is average at best. I've had many headphones, and I am disappointed with these and are not worth the fairly hefty price tag. Wish I returned these when I had the chance.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought Bose soundlink for this thanks giving. Worst purchase ever. My ears hurt. The headphones gets heated too even after 20-30 mins. Sound quality was just like random cheap headphones

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just another headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing that is better their cushion other than that nothing impressive that can be noticed from others headphones, for the price that they ask for

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass, Volume

    Rated 3 out of 5 stars

    Good but poor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good, but I purchased these to review older 60's and 70's songs for reviewing for a compilation. Poor decision, the volume is extremely limited, coupled with the non noise cancelling features, for $250 you could do better. The limited volume made it difficult for me to hear the music with background noise intruding in. Other wireless headphones have much more sound volume, for this reason and this reason only this product gets 3 stars. If you are in a completely quiet environment and dont mind very quiet music at low volume, these will work for you, if you like to turn your music up to block out external noise, they are not going to work. Basically, gret sound, clear, crisp, not a great deal of bass but the downside, very very weak volume. Sad for such good sound quality. I suggest you look elsewhere for a decent output level, these are just too quiet. I get more volume out of a $10 set of earbuds. If you want to listen to music without annoying background noise and very very weak volume, you might want to choose these, otherwise, you are going to be dissapointed with the lack of volume

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No Bass

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to change the sound quality is not good no Bass

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello,

      Sorry that you have been left disappointed with the audio quality. Equalization, like bass or treble, is not adjustable on your product. You can try adjusting equalization on the connected device, if available. Try adjusting in small increments and check if the audio sounds better or worse to you.

      Kind regards,
      Tegan - Bose Customer Support bose

  • Rated 1 out of 5 stars

    these headphones listen back!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there is an app that goes with these headphones that take the information on the tracks you listen to and send them to Bose who sells them to 3 parties. never Bose again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    microphone stopped working after 2 weeks

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    microphone stopped working after 2 weeks. noise canceling is just okay

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for reaching out. If your mic is not working, I would recommend looking at updating the firmware of your headphones. You can do this through btu.bose.com by plugging your headphones into a computer.

      If you require further assistance, please reach out to our customer support team: https://bose.life/3nTDo5H

      Liam - Bose Customer Support bose

  • Pros mentioned:
    Bluetooth, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 14 year old daughter has these in white. She has used these headphone almost every day since Christmas 2019 they still work great and haven’t had any problems. The sound on these things are amazing! They are extremely soft and comfortable. Bluetooth works great. These are a gazillion times better then the Beats Apple headphones she had before these. Those didn’t even last her 6 full months without breaking.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fantastic Bose Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave these to my husband for his birthday. They are the best gift ever. Work really well with radio station system.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to get a value and should have either gone with the in ear sport buds or the 700 series.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bose headphones suck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash, I’m about to return this item because it cuts off for no reason.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Dwood, I'm sorry to hear that you wish to return your headphones. As we have limited information, it would be great if you could reach out our customer support so that we can resolve this issue with them cutting off. Contact details can be found here - https://bose.life/2WZOG8Z.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Terrible Sound Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are terrible! Sounds like you have your ear to a sea shell. I would not recommend this Bose product at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is excellent! I look for a really good bass and this one has it!

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Melvin, I am so glad that you love your headphones! Do let us know if you ever need help.

      Tori Mae - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, instant bluetooth connection and very comfortable. Love so much I bought 2 more for holiday gifts.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beat wireless headphones sounds much better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beat wireless headphones sounds much better. I will not buy this product again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excelent Wireless Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are by far the best wireless headphones I have ever used. In fact, they are better than most wired headphones. They are very comfortable, provide great sound, good battery life, and they look very nice. As a bonus, you can use them wired when the battery dies by pugging in the included audio cable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wasn't good for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of sound not clear enough.purchased a different Bose headphoes

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iteration was my absolute favorite headphones! So sad they're not being made anymore.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ear phones came and they don't work in the left ear.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello JimG,

      Thank you for providing your review of the SoundLink Around-Ear II wireless headphones. We are sorry to hear about the trouble you had. We encourage you to give us a call so we can take a closer look and assist.

      Contact information: https://bose.life/2LXQA9c

      Thank you again!

      Mohsin - Bose Support Bose

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Great headphones for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality and comfort is unmatched at the price. Got it for about $200 during the black friday promotion. If you dont need noise cancellation then this is the Bose headphone you should buy and not the QC35. The ear cups might be too small for some and battery life is only 15 hours hence docking off one star. Battery life is good enough but there are some headphones that offer 40 hours at the price range.

    I would recommend this to a friend