Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9160 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 344 Showing 6,861-6,880 of 9,160 reviews
  • Rated 4 out of 5 stars

    These are definitely the best headphones own.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for working out in less way longer than two hours the only thing I can make this better if they were truly noise cancel

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    High Expectations, Poor Performance

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Bose fan for over ten years and never encountered poor performance from a device until now. The app is required to use it both on my iPhone and Samsung cellular phones, wherein it struggles most to connect with my iPhone to the point I use it solely with my Samsung. The final disappointment is the connection problem while playing music. The left bud will play music in "spots" wherein the music goes in and out regularly. At first, I thought that was how the music was recorded by the artist to create a unique effect until I purchased a competitor's brand of equal dollars- boy what a difference! I missed the deadline to return the Bose wireless headphones to a local retail store wherein I will have to deal with Bose's technical support to seek a resolution. Meanwhile, I have to listen to my boyfriend's "I told you so," heckles this year for Christmas. What a disappointment for sure. For the amount I invested in this device, I expected better performance without any hassles nor troubleshooting.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello,

      We are sorry to hear that you are having some connection issues with your headphones. There are some great steps we can take to improve this for you. An update at http://btu.bose.com would be a great place to start. After this a Bluetooth reset of the headphones can be done. You can do this by pressing and holding the Bluetooth button until you hear 'device list clear'. After that delete the headphones from your phones pairing list and try to connect again.

      Of course if you need further assistance please give us a call as we would love to help. You can reach us here: http://bose.life/globalsupport.

      Kind Regards,
      Tori Mae - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    They are ok

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have good sound, Bose made connecting easy. They just do not stay in the ears while running

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Busy,
      Thanks for taking the time to post this review. We are happy to hear that you like the sound quality and connection. For proper fit, it essential you choose the correct size StayHear+ Sport tip. If you need anything further please contact our technical support team for further assistance. For contact information, please visit https://bose.life/2qwENj4. Select your country, scroll down until you see "Contact Us."
      Regards,
      Tony G - Bose Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not what I excepted

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product doesn’t allow me to answer my phone but the sound quality it great.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Okay for blue tooth wireless headphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bulky headphone for ears. Sound quality is good but after a while it hurts your ears wearing long.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello there, Bhavin,

      Thanks for providing a review of the SoundSport Free wireless headphones. We're sorry to hear about the experience you're having. It's essential that the earbuds rest comfortably and securely inside your ears and should not cause any pain or discomfort. We take these types of concerns seriously. Please feel free to reach out to us directly on our Community or by phone so we may assist.

      Link to the community: https://community.bose.com/
      Additional contact info: https://bose.life/2LXQA9c

      Thank you again,

      Mohsin - Bose Support bose

  • Rated 4 out of 5 stars

    Good sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little uncomfortable. Good if you need to hear what's going on around you but loud enough to hear what you are connected to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not as good as Shure.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good, just make sure to get the geeksquad protection so they replace them when they break. They will break... Shure is infinitely better for when you upgrade.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Had to return them

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two pairs for my kids. Had to return one pair-they did not get as loud as the other pair.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Joanne. We appreciate sharing your review of the SoundSport Free wireless headphones. We are sorry that they did not live up to your expectations. Though we see that you have returned a pair, we appreciate the feedback and are always looking for ways to improve our products. Just to let you know, we are still around to help! Feel free to contact our Bose technical support team if you have any questions or need some troubleshooting tips. We thank you for your interest in our Bose products. Ashley - Bose Support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Great sound! When it works...

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is as good as you would expect from a Bose device. However, buds keep dropping one at a time with the phone in my pocket. It also losses connection to the phone. Did some research and apparently it's a frequent issue with this device. Already returned.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi there,

      I'm glad you're enjoying the sound quality. You shouldn't be experiencing these connection issues, so if you haven't already returned them, I would recommend ensuring they are running the latest firmware by visiting https://btu.bose.com on your computer.

      Also, please follow the steps on this article to reset and clear the pairing list on the headphones - https://bose.life/2t10VZx.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great Sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased many different types of ear buds. These are by far one of the best ones that I have used as a market fair price. Highly recommend these for your listening pleasure.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great for listening to music while walking, but I’m having issues keeping them in with running. They like to pop out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ehh ok

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound but way to bulky for me they stand out way to much

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but not noise canceling

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter tried these but since they were not noise canceling thought the better deal, for her, was AirPods Pro.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for family y and the brother of the kids and a friend of mine and the other one who is the one color that

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Rocks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second pair I have...well that’s because u had some issues with the first set. Thankful that Best Buy has protection plan. Had a new set for about three months and no issues!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning these because I didn’t see a huge difference in sound quality for the price. Nice product but a little expensive for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Earbuds

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great but I’ve alway have a problem with ear buds staying in my ears. The Bose ear buds worked great in my son’s ears. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy locker & cool fashion

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very fashionably designed and color contrast is very sporty looks. I love the case also, I can never loose the power nor piece from the pair, because I can always use the locker case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but not for calls

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for working out, not so much when talking on the phone. People cannot hear me . I switch to another device when on calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OUTSTANDING SOUND!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a BOSE customer for years.. Way back to 1980. These wireless headphones are the BEST I have ever heard. No lack of volume, and the bass is very impressive! HIGHLY recommend!

    I would recommend this to a friend