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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 9,161 reviews
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fit, sound is amazing, I can walk around and sound not affected

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    great quality sound

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for the size. Portable and holds a charge for an all day activity

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds. The sound quality is awesome and the comfort and fit is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Did exactly what supposed too

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty comfortable a little bulky though, sounds good

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Better than we thought.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought for sure we'd run into battery issues here. None yet. They sound better than the BT Wired.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality. Very comfortable and very easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny! Fits great, sounds great! I would definitely purchase again!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great for music lovers

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stay in without any worry about it falling out. Surround sound type music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    IT is my go to when working out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Light weight and sound is awesome. My husband got one after me.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love good sound and feeling good for my ears tha price is best

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this bose product, sound is good quality, is comfort too stays is your ear doesn’t fall...

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Can you hear me now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my headphones. I use them all the time. Very comfortable and the battery life is good.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Bose sound is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound quality and the fit when I'm working out.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Poor Connectivity Design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earpuds look good and study. However, the connectivity is designed in a very complicated way to confuse comsumer a lot. That said, using bose own app for connection is inconvenient. Everytime I try to clear the connection list to pair with another device and later go back to the app to reconnect to my iphone. The list from bose app doesn’t even recognize the earpud. I tried to restart both the phone and earpuds again and again, but it didn’t work out. Then, I just go back to the Iphone’s setting under bluetooth criteria and connnect with earpud directly. Fortunately, it works. Another issue is that only one of the two earpud has sound when I connect to my laptop. I still don’t know how to fix it. In short, this product doesn't provide user a friendly and hassle free experience. User still can figure out how to fix issue but I don’t think it is worth doing so for the kind of expensive price product from a well known brand name like Bose. Thank you.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello there, HienNguyen!

      Thank you for providing such a great review of the SoundSport Free wireless headphones. We are sorry to hear that your experience was not ideal. Just so you are aware, the Bose Connect app is not required to use the headset. Nevertheless, a good troubleshooting step would be to remove and reinstall the app. However, you can resume connecting via your phones Bluetooth menu.

      We also understand that you were having issues connecting to your Windows 10 machine. Please, double check you have the latest Bluetooth drivers installed. Try removing the headset, and re-pairing. Please, give us a call to our Bose technical support line for any further assistance. We can help!

      Here at Bose, we continuously look for ways to improve our users listening experiences, and it starts with great feedback like this. We thank you again and never hesitate to reach out to us.

      Take great care,

      Mohsin - Bose Support Bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Wireless Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had read some of the reviews with the syncing issues and was a little worried when I got these. Most of the sync issues are resolved with the exception of YouTube. Almost all of the other apps I use (HULU, Netflix and Amazon video) have no sync issues. The sound quality on these is fantastic. I had Powerbeats3 and these are a step above those. If you want very lightweight and very portable awesome sound, then these are well worth the money!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    It’s a Bose product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great they fit good and the sound is what I’ve come to expect from Bose products.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Exceptional, quality sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am truly in love with my wireless Bose headphones. They fit well and the sound is exceptional.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, greatly made product! Battery charge holds just as promised. Love these!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery life lasts approximately 6 hours with good sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is excellent which is what you would expect from BOSE. The only negative is the fit in the ear. They are initially comfortable but my ear starts to hurt after wearing them for 15 minutes consecutively. Having no cord is awesome when working out. No more ear buds being pulled from my ear when they accidentally catch on anything

    I would recommend this to a friend