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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9160 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 184 Showing 3,661-3,680 of 9,160 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Best true wireless headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Bose, best sound quality of true wireless headphones ever purchased. Good price, and if you feel the price is high, they are worth the price. Have many Bose products in house.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    sounds great and easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these sound awesome but totally makes you look like Frankenstein the way they stick out from your head! worth the buy if you can get over the looks

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great headphones but had issue with the right earbud getting locked and not know how to unlock and to get a replacement pair but works Great

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    1st time full wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had previously owned the Bose wired version but wear and tear took its toll. Love these with one exception, the intermittent left side connection drop off. I hope this can be resolved with software update.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 3 out of 5 stars

    Heavy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heavy really really good sound but don’t like how they hang out of my ears great base and mids

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a little skeptical about how the truly wireless headphones would work, but I have to say these are some of the best headphones, or should I say earphones, I have ever purchased. Truly awesome!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great listing pleasure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always Bose has great sound quality. Its like you are in the studio. The fit sometimes is hard to get right but once in place and secure works great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Missed the mark on these.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the sound is awesome as normal with the Bose brand, sorry to say they missed the mark on style and size. Way to bulky for an earbud. Also it’s very hard to hear because of the influx of outside noise. Also disappointed that when using with your cell/calls, you’re only able to hear from one side. Yes, Bose you missed the mark.I ended up giving them to my little nephew…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Bose does it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a longtime Bose fan. I have tried other brands Bluetooth headphones and hated them.... so I decided to try old faithful here. Well, home run once again! I love these! So many amazing features.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall pretty solid true wireless buds. My main issue is the left earpiece tends to disconnect and reconnect on occasion which gets pretty annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Very nice ear buds with great Sound/call quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get no complaints with these in when on a call. The audio is awesome and they stay in your ear nice and snug. I wish they were noise cancelling though so you could let in more ambient sound when needed.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Great earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a lot of reviews on these before purchasing that discussed poor Bluetooth connection quality, but I have had no problems with them disconnecting unless you get about 75 feet away from the source.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound for music!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have good sound for music but it does not allow you to hear out of both ears went on a phone call. Overall pretty good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fidelity of the sound is really good. I have read about the small delay between the sound and the mobile device but i haven't experienced that.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound quality - not so much for looks

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound quality is what you would expect from Bose but the way it protrudes out of your ear, makes you look like Frankenstein!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    There Bose

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these air travel and noise cancellation and they work great for that. Great Bose sound, a bit bulky in the ear but they stay in place.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high expectations for these air phones based on the name. I had to return my first pair within a month because they wouldn’t charge. I currently still have the replacement however they often Loose connection with the left and the right. Many times my music,while working out, Just stops and then my headphones state fair reconnecting to my iPhone. I gave this review three stars because overall they work however for the price you pay, they’re not worth it.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello AdamS,

      Thanks for providing your experience of the SoundSport Free wireless headphones. We are sorry to hear that they did not quite live up to your expectations. Many times a dropped earbud can occur when there is interference between the source device and the headphones. Please check for any nearby sources of interference and try testing them in a different location. You may also remove the headphones from your phone, clear the headphones pairing and try to re-pair.

      We want to ensure you're getting the most out of your headphones. If you continue to have trouble, feel free to reach out to us directly for further assistance:

      Link to our community: https://community.bose.com/
      Additional contact info: https://bose.life/2LXQA9c

      Thank you again, and take great care.

      Mohsin - Bose Support Bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Charging case not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these and right out of the box I am having an issue with the charging case. The headphones will only charge if the charging case is plugged in to a power source. I am supposed to be able to charge the case and then use it as a portable charging source for the headphones. The headphones themselves work well and sound great and are easy to set up using the Bose Connect app. I will be exchanging this set in hopes of better luck with the next one.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi, sdd79.

      We're sorry to hear you're experiencing difficulty with your SoundSport Free's portable charging case.

      We would first recommend trying a manual firmware update. Please place both earbuds in the case, and connect the case to your computer using the included USB cable. Then visit 'btu.bose.com' and follow the steps here to complete the update.

      If the issue persists, please don't hesitate to reach out to our support team at 1-800-367-4008 for further assistance. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great holiday season!

      Jesse - Bose Support bose

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely in my opinion the best earbuds on the market! I do construction and wear all day with no discomfort. I’ve had a lot of different Bluetooth earbuds, these are by far the best I’ve ever had!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    It's Bose, but its missing important parts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite the reviews and seeing that an update was available to fix glitches, the Bose SoundSport Free Wireless are unfortunately not meeting the minimum requirements for a headphone. Even a slight glitch in video lag is noticeable. The headphone consistently reconnects to itself and really makes the price for this device steep (even at the new lower $199 price). I own the Bose QC 35 and love them, but sadly dislike the dysfunctional glitches in the Bose Soundsport Free Wireless. I tried calling customer care, but gave up realizing I just spent $200 dollars on headphones and was about to take time to fix their issue. I rather take that time to return the product. I was thinking of returning these for the Soundsport Wireless, but I wanted truly wireless headphones for the gym. I will just join the wave and get the apple earpods. In the next earpod design, can you make the overall design more sleek, add noise canceling, but most of all fix the connectivity and video syncing glitch fully. I love Bose's sound quality, but if the user experience is poor, the price is never worth it.

    No, I would not recommend this to a friend