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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 185 Showing 3,681-3,700 of 9,161 reviews
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall pretty solid true wireless buds. My main issue is the left earpiece tends to disconnect and reconnect on occasion which gets pretty annoying.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Great earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a lot of reviews on these before purchasing that discussed poor Bluetooth connection quality, but I have had no problems with them disconnecting unless you get about 75 feet away from the source.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Very nice ear buds with great Sound/call quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get no complaints with these in when on a call. The audio is awesome and they stay in your ear nice and snug. I wish they were noise cancelling though so you could let in more ambient sound when needed.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely in my opinion the best earbuds on the market! I do construction and wear all day with no discomfort. I’ve had a lot of different Bluetooth earbuds, these are by far the best I’ve ever had!

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high expectations for these air phones based on the name. I had to return my first pair within a month because they wouldn’t charge. I currently still have the replacement however they often Loose connection with the left and the right. Many times my music,while working out, Just stops and then my headphones state fair reconnecting to my iPhone. I gave this review three stars because overall they work however for the price you pay, they’re not worth it.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello AdamS,

      Thanks for providing your experience of the SoundSport Free wireless headphones. We are sorry to hear that they did not quite live up to your expectations. Many times a dropped earbud can occur when there is interference between the source device and the headphones. Please check for any nearby sources of interference and try testing them in a different location. You may also remove the headphones from your phone, clear the headphones pairing and try to re-pair.

      We want to ensure you're getting the most out of your headphones. If you continue to have trouble, feel free to reach out to us directly for further assistance:

      Link to our community: https://community.bose.com/
      Additional contact info: https://bose.life/2LXQA9c

      Thank you again, and take great care.

      Mohsin - Bose Support Bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Charging case not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these and right out of the box I am having an issue with the charging case. The headphones will only charge if the charging case is plugged in to a power source. I am supposed to be able to charge the case and then use it as a portable charging source for the headphones. The headphones themselves work well and sound great and are easy to set up using the Bose Connect app. I will be exchanging this set in hopes of better luck with the next one.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi, sdd79.

      We're sorry to hear you're experiencing difficulty with your SoundSport Free's portable charging case.

      We would first recommend trying a manual firmware update. Please place both earbuds in the case, and connect the case to your computer using the included USB cable. Then visit 'btu.bose.com' and follow the steps here to complete the update.

      If the issue persists, please don't hesitate to reach out to our support team at 1-800-367-4008 for further assistance. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great holiday season!

      Jesse - Bose Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but remember its a Bose product. It just ok using as a bluetooth ear piece in answering your cell phone

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphone, they connect easily and the sound quality is superb. I was hesitant because I have small ear canals and thought they would fall out easily, but they haven’t yet

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best product quality headphones ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use product, impeccable sound quality. I have used this product in an agricultural field environment (harsh) no issues what so ever. Highly recommend. Very good noise canceling too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received these as a Christmas gift. They were easy to pair to my IPad. I travel a lot so these are great for use on airplanes , no wires to get in the way and sound quality is great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Great sound quality but...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the sound quality, design and fit but the only thing this device lags is in the connectivity. While watching any videos there's a lot of audio lag and you can clearly notice the sync missing over the video and the audio.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are by far my favorite Bose except the fact that only one headphone works when you are taking phone calls, other than that they are comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Big let down

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a huge fan of Bose products. I could not wait to own these headphones. Unfortunately, buying them was a huge let down. They cut in an out constantly especially when I'm walking and it's windy or a car drives past. When they are working properly, the sound quality is good.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    It's Bose, but its missing important parts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite the reviews and seeing that an update was available to fix glitches, the Bose SoundSport Free Wireless are unfortunately not meeting the minimum requirements for a headphone. Even a slight glitch in video lag is noticeable. The headphone consistently reconnects to itself and really makes the price for this device steep (even at the new lower $199 price). I own the Bose QC 35 and love them, but sadly dislike the dysfunctional glitches in the Bose Soundsport Free Wireless. I tried calling customer care, but gave up realizing I just spent $200 dollars on headphones and was about to take time to fix their issue. I rather take that time to return the product. I was thinking of returning these for the Soundsport Wireless, but I wanted truly wireless headphones for the gym. I will just join the wave and get the apple earpods. In the next earpod design, can you make the overall design more sleek, add noise canceling, but most of all fix the connectivity and video syncing glitch fully. I love Bose's sound quality, but if the user experience is poor, the price is never worth it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are some of the best earphones that one could imagine. The completely cordless design works better than expected. I love the BOSE sound quality and could not ask for a better product!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lives up to Bose name without exception! On a scale of 1-10 this product is definitely a 10! I would recommend this product to anyone who's looking for great acoustics with an exceptional value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned several different Bose products over the past 20 years and have never been disappointed. These wireless earbuds are amazing! Bought a pair for myself and my wife. Would reccomend to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for just about everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First it’s Bose. They already make great quality speakers. This is the second pair I purchased, first pair was a gift, and love them. Used them everywhere and loved them on my flights for when I travel.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It is everything you expect from Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These buds are awesome. I have had other ear buds, everything from cheap knockoffs to expensive buds. I did not know the sounds I was missing until I put these on. They are a little heavy but sound great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Overall great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too bulky for my ears, don’t like how they sit out so far when in your ears, but overall the sound quality is amazing!!! I loved it!

    I would recommend this to a friend