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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9160 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 218 Showing 4,341-4,360 of 9,160 reviews
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound battery life on the case wasn’t great but worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great Sound but a bit Glitchy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these after my Beats gave out for the third time. The sound quality esp on the lows was great. However, for one reason or another, the left earpiece would disconnect without warning and then fail to reconnect even after rebooting. It happened too often and I finally returned them, It was frustrating because I really wanted to like these.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Pdvera. Thank you for sharing your review of the SoundSport Free wireless headphones. We're sorry to hear that they didn't work out for you, but certainly appreciate you taking the time to try them out and share your feedback. Have a great day! Best Regards, Greg - Bose Support Bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good for music only and right ear calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound , call quality is good but only works in right ear . Videos have delay in sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used these headphones roughly 5 times a week for over a year and have had no issues. Quality sound and have recommended to many!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Extremely comfortable headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose wireless headphones are light weight and the sound is very clear. The case is sturdy and easily fits easily in my pocket. I love them.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Excellent sounds quality and fit great in ear.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds would not connect properly with Sony TV. Connected but sound was distorted.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Cool but small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted for a few months before I lost both of them. Kinda wish there was the option to have at attached laynard. Kinda pricy too!!!

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    The Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are fantastic and they have Wesome quality bass sound that only Boise can produce. Great sound for the sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is incredible. I would give it 5 stars if they didn’t stick so far out of my ears.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit
    Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    The best truly wireless headphones yet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TL;DR These headphones sound great, have plenty of volume. Work on their own just fine if only using one earbud (except the right ear bud is required for phone calls). For starters, I have a pair of the original Soundsport wireless headphones (with the wire connecting the earbuds). I really enjoyed them. They sounded good for wireless earbuds, battery life was okay, and they were comfortable. The Bose StayHear+ sport tips could be a little softer, and may cause discomfort during long sessions of use. As the tips broke in, this discomfort decreased. I was willing to accept this because I never had issues with them falling out during exercise. The SoundSport Free wireless headphones are a significant improvement on the original Soundsports. The audio quality is much better and they are significantly louder than the current "wired" Soundsport wireless headphones. They are only slightly larger than the original Soundsports, so I have grown accustomed to how they look. They are still 100s times better than the old school bluetooth ear pieces from the past. However, I have already found myself using 1 earbud only while I am in public places (especially when listening to audiobooks). This gives the appearance of me wearing a bluetooth headset from the past, but oh well. The charging case works nicely, but I have noticed if one earbud is full, it does not seem to charge the other, but I could be wrong. Again, this is from me using one at a time frequently. I love how easy it is to put them back though, I always hated trying to plug in the original Soundsports in their charging case (plus it was an additional cost). Cons: My only real complaint is that they can only connect to one device at a time. This is because the earbuds have to connect to each other while also connecting to the device your using. But, I have the bose app to help switch them back and forth. If you are even slightly tech savy, it is pretty easy to switch from device to device. Simply hold the bluetooth button on the earbud to disconnect, it will automatically be ready to connect to a different device. Use either the connect app or the bluetooth menu on the other device. I have read complaints about video syncing in other reviews, I personally don't use these headphones much for video viewing, so this does not bother me. I could be as simple as a software update to fix, but I am not sure.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Glad to hear that you're so happy with them! We’ve heard from some customers who are experiencing audio synchronization delays while watching videos.  We know truly wireless headphones are subject to some latency between audio and video, but the feedback we’ve received indicated the product wasn’t performing how we expected.

      A SoundSport Free software update is now available to improve audio-video synchronization for most customers and use situations.  You can download the new software wirelessly through the Bose Connect app or by visiting btu.bose.com on your computer.  This update will benefit customers with Bluetooth devices that fully support Audio Video Distribution Transport Protocol (AVDTP) version 1.3 or later.  We have confirmed Apple iPhones and iPads use this protocol and we continue to evaluate other popular Bluetooth devices.  Audio-video synchronization may also vary depending on the mobile app being viewed (e.g. Netflix, YouTube).  We encourage customers to use the most recent software for your mobile apps, Bluetooth devices, and Bose headphones.   

      If you have any questions or concerns, we encourage you to contact us directly at our Customer Support Line at 1-800-379-2073. We're open Mon-Fri, 9 AM to 8 PM. Or you can follow us on Twitter @BoseService. Bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have a great sound quality, the only problem is that it picks up a lot of background noise

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have a great sound quality, the only problem is that it picks up a lot of background noise

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I bought these headphones expecting something much better. The left headphone cuts out way too often, sometimes it's for a second or 2 at a time, or sometimes it's for much longer and I need to reset the headphones. They could also use much more bass, they're decent quality but beats sound much better, overall not worth the money

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great set of earplugs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling works great. Awesome sound. Bluetooth very easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Got them for my gf

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She loves them. Guy at store said they were better then the comparable iphone ones and he was 100% correct and it works with any phone

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great head phones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I’ve been looking for. Got them for my dad as a gift and I tried them out. Now I’m going to go back and buy for myself!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Cumbersome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know Bose has very good sounds so I purchased this. It does have very good sounds when playing songs but only one headphone works when talking on the phone. I thought the other headphone was not connected but when I played a song, both of them worked! Also, they stick out of your ear, making you look awkward. I had to return it.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi PandaMom, thank you for taking the time to review our product. At Bose, we pride ourselves on producing products that will cater for as many people as possible. However, we understand that this may not be suited to an individuals needs. Good luck in your search for a product that better suits your needs! Once again, thank you for your time. Have a great day! Kindest, Kerri - Bose Technical Support Specialist. bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband really like it compare to Others because of the clarity of the sound when using

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is good. Been having over the past year now. Still have not lost the sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best sound in the world!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose Sound Sport wireless headphones are the best sounf I have heard, they are vrey professional and the best to do sports!!

    I would recommend this to a friend