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Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 220 Showing 4,381-4,400 of 9,161 reviews
  • Pros mentioned:
    Battery life, Fit
    Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    The best truly wireless headphones yet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TL;DR These headphones sound great, have plenty of volume. Work on their own just fine if only using one earbud (except the right ear bud is required for phone calls). For starters, I have a pair of the original Soundsport wireless headphones (with the wire connecting the earbuds). I really enjoyed them. They sounded good for wireless earbuds, battery life was okay, and they were comfortable. The Bose StayHear+ sport tips could be a little softer, and may cause discomfort during long sessions of use. As the tips broke in, this discomfort decreased. I was willing to accept this because I never had issues with them falling out during exercise. The SoundSport Free wireless headphones are a significant improvement on the original Soundsports. The audio quality is much better and they are significantly louder than the current "wired" Soundsport wireless headphones. They are only slightly larger than the original Soundsports, so I have grown accustomed to how they look. They are still 100s times better than the old school bluetooth ear pieces from the past. However, I have already found myself using 1 earbud only while I am in public places (especially when listening to audiobooks). This gives the appearance of me wearing a bluetooth headset from the past, but oh well. The charging case works nicely, but I have noticed if one earbud is full, it does not seem to charge the other, but I could be wrong. Again, this is from me using one at a time frequently. I love how easy it is to put them back though, I always hated trying to plug in the original Soundsports in their charging case (plus it was an additional cost). Cons: My only real complaint is that they can only connect to one device at a time. This is because the earbuds have to connect to each other while also connecting to the device your using. But, I have the bose app to help switch them back and forth. If you are even slightly tech savy, it is pretty easy to switch from device to device. Simply hold the bluetooth button on the earbud to disconnect, it will automatically be ready to connect to a different device. Use either the connect app or the bluetooth menu on the other device. I have read complaints about video syncing in other reviews, I personally don't use these headphones much for video viewing, so this does not bother me. I could be as simple as a software update to fix, but I am not sure.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Glad to hear that you're so happy with them! We’ve heard from some customers who are experiencing audio synchronization delays while watching videos.  We know truly wireless headphones are subject to some latency between audio and video, but the feedback we’ve received indicated the product wasn’t performing how we expected.

      A SoundSport Free software update is now available to improve audio-video synchronization for most customers and use situations.  You can download the new software wirelessly through the Bose Connect app or by visiting btu.bose.com on your computer.  This update will benefit customers with Bluetooth devices that fully support Audio Video Distribution Transport Protocol (AVDTP) version 1.3 or later.  We have confirmed Apple iPhones and iPads use this protocol and we continue to evaluate other popular Bluetooth devices.  Audio-video synchronization may also vary depending on the mobile app being viewed (e.g. Netflix, YouTube).  We encourage customers to use the most recent software for your mobile apps, Bluetooth devices, and Bose headphones.   

      If you have any questions or concerns, we encourage you to contact us directly at our Customer Support Line at 1-800-379-2073. We're open Mon-Fri, 9 AM to 8 PM. Or you can follow us on Twitter @BoseService. Bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best wireless headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose is one the best audio brand and these headphones will speak for them, They are the best quality audio wireless headphones

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great but the ear pieces aren’t very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 4 out of 5 stars

    Amazing sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just want tonpoint out the basssss is amazing for this device. Best product compare to others.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Audio Sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked these up a couple of months ago, and I gotta say I hadn’t found a decent sounding wireless headphone but these are the real deal!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Good sound quality and easy to set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are definitely worth the price and I was surprised how well they stay in my ears based on the design. No complaints

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love Bose products!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds deliver great sound. I accidentally bought the Sony equivalent didn't like them and returned them for the Bose. So glad I did!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using these at work,wish they were a little smaller though to fit in my ear but I run and work out in them with no problem

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Bose is Beast

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i use them daily they are great almost 2 years old still like new. great.charge.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this wireless headphones; aside from being pretty the sound is incredible. They are worth their price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Another great product from Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality of these ear buds is amazing! The only thing I wish Bose would change is adding an equalizer to the Connect app.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cool phones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good true wireless earbuds Nice sound nice base but when watching video there is a lag other than that they are pretty good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great so far!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Samsung ones and they kept going out in the left ear. So far the Bose ones have been great and provide great sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic sound. Noise cancellation works perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are easy to set up and are terrific! They provide fantastic sound and the noise cancellation is great. Docking station makes charging easy!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does have a clear sound and app to find it is a great feature. The only thing I would add it's be able to do calls with both pieces

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    This is a perfect gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Brother in law liked this awesome gift. He Likes the battery life and using one at a time to increase the battery usage.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Very good sound

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect. I'm a little hard off hearing and they work perfectly for me. Very comfortable also.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Super headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these just prior to going on a 15 Day cruise. Was amazed at the quality sound and distance I could be from my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth works great, good sound quality. Purchased as an upgrade from the original soundsport wireless and am so far very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Better than air pods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound and fit better than air pods. Wish they had wireless charging and bass was deeper

    I would recommend this to a friend