Customer Ratings & Reviews

Great earphones, love the quality and the service.

Honestly, this is one of the best pair of wireless headphones I have ever purchased. I am beyond satisfied with their function, ease of use, and battery power. If I had one complaint, they look a little wonky in the ear, but they serve their purpose well and with Bose quality. They stay put and perform as advertised.

They work great. I just can't seem to get them to fit where they don't feel like they are falling out. By the way, they have not come out. It's just an awkward feeling.

These are fairly comfortable and work well!!!!!!!!

Best wireless headphones I've ever bought love em.

These sound just a little bit better than my $50 JLab Epic Sport headphones, and probably just because they get louder. They are not comfortable and feel like they could fall out of my ear at any moment and do t come with other sizes. Based on the fit, they do a pretty poor job of blocking ambient noise, which is a pain if you’re doing anything active against the wind (I cycle, and the wind noise was awful). Pretty disappointed, probably going to return them. Definitely not worth $200, unless you care more about status than quality.

INITIAL IMPRESSIONS: The packaging is typical Bose, with just enough information printed on the box to get your attention, but without providing specifics, such as the frequency response of the earphones. This is not necessarily a bad thing, as people have grown to trust the sound quality of Bose products. Upon opening the packaging, I was, once again, slightly disappointed, as Bose continues to use plastic, as opposed to paper-based. However, something that immediately changed that thought was noticing that the SoundSport Free earphones are nothing like the rest of the SoundSport line…these are more like Apple’s Air Pods, Samsung’s Icon X, and Google’s upcoming Pixel Buds, as there is NO cord connecting the left & right sides. Yes, there is a cord connecting the two sides, but is more like a shoelace, just helping you from losing one side, or the other (more on the “losing” later). In an age where most manufacturers have completely removed, or (at least) greatly minimized the use of plastic, Bose continues along its lack of being environmentally-friendly. Bose, will you ever learn? BATTERY, DISTANCE, AND WATER RESISTANCE: Starting with the “downside”, the SoundSport Free earphones only get (based on Bose’s claim) five hours of use per charge. In my testing, it fell short, although not by much. My testing was based on two “full-charge” uses. The first involving almost continuous use (I watched two movies, almost back-to-back), to which I achieved approximately 4.5 hours. The second full-charge involved many “breaks”, as I used it in a more “real world” setting – playing music, talking on the phone, watching a few YouTube videos, and plenty of ‘stand by’ time in-between. While I can’t accurately calculate the actual length of battery-usage, I’d estimate the SoundSport Free lasted approximately 4.25-4.5 hours (we all know how talking on the phone drains the battery quicker). Taking that “negative”, and adding a “positive” twist to it, Bose includes a charging/carrying case that can fully charge the SoundSport Free earphones twice, adding an additional 10 hours to your overall “play time”. According to Bose, a 15-minute charge will give you 45 minutes of use (and, from my testing, that was fairly accurate). In regards to distance, while inside the house, I maintained connectivity up to approximately 25 feet, about average for Bluetooth headsets/headphones. On the other hand, outside connectivity was good until approximately 35 feet, with complete signal loss taking place at approximately 40 feet. Results will probably vary for others, depending on your source (ie. cell phone, tablet, etc). Finally, where water resistance is concerned, they have an IPX4 rating, which means they are protected from splashing water in any direction. In other words, sweat on them as much as you like, as they shouldn’t have any problem. This does NOT mean you can wear them in heavy rain (although light-to-medium rain shouldn’t be problematic). For your average workout, they’ll survive quite easily…as long as you don’t rapidly shake your head from side-to-side. SOUND QUALITY: The Bose SoundSport Free Bluetooth Earphones (although “earphones” is ever-so-slightly misleading, as I’ll explain) produce a clear, powerful, (mostly) distortion-free sound. The “volume-optimized EQ” is, essentially, Bose’s marketing department’s wording for DSP (Digital Signal Processing)…although not entirely the same. In order to explain further, I need to first point out that Bose’s “Connect” app does NOT include any EQ functionality. In layman’s terms, the earphones automatically adjust volume levels (slightly), as well as automatically adjusts (again, slightly) the ‘highs’ & ‘lows’, so as to (attempt to) produce a more accurate, and fuller, sound. For the most part, it works. However, I prefer to have the ability to make EQ adjustments on my own, thus the reason I prefer using Onkyo’s “HF Player” app, as it not only provides an 11-band EQ, but the frequency points of each band is not fixed – you can change the frequency points of each individual band. Getting back to my comment that calling the SoundSport Free “earphones” isn’t entirely correct, I’ll explain. Traditional earphones fit inside your ears, providing a suedo “sound isolation”. The SoundSport Free earphones, on the other hand, sorta-kinda fit inside your ears, but they don’t actually fit into the ear canal, thus they don’t provide any sound isolation – you can easily hear the sounds around you. ADDITIONAL THOUGHTS: Bose has their “Bose Connect” app, which provides certain additional functionality, but, as I mentioned, above, I preferred not to use it for playing music, as the lack of EQ functions didn’t allow me to listen to music the way I wanted to listen. As such, I really can’t comment of the app’s full ability. There is, however, a “good” side to the app – if you accidentally misplace (lose?) one of the earphones, the app can help you locate them, similar to locating misplaced (lost?) Apple Air Pods. The inclusion of different ear tips is nice, allowing people to (sort of) “custom fit” the earphones to their ears. The charging case is also nice…not as small as the charging case for Apple’s Air Pods, but smaller than the charging case to be included with Google’s Pixel Buds. FINAL VERDICT: The SoundSport Free earphones produce really good-quality sound, but, due to the lack of any sound isolation, they allow too much external sound, thus interfering with my music listening. Additionally, they are overpriced for what they are…similar earphones, such as the Apple Air Pods & Google Pixel Buds, sell for approximately $100 less. While Samsung’s Icon X originally sold for $200, they are currently available for $50 (although, truth be told, their audio quality is SERIOUSLY lacking). In other words, you’re paying a decent amount for the ‘Bose’ name. This is NOT to say that the Bose SoundSport Free earphones are bad, or that they produce bad-quality sound – they ARE good…extremely good, in fact…and they DO produce great sound. Additionally, their build-quality is also extremely good, as can be said about almost all Bose products. Unfortunately…the “down side”…you can find equal-quality products, producing equal-quality sound for less money. That being said, the Bose SoundSport Free Bluetooth Earphones live up to Bose’s reputation – they produce excellent sound quality, but cost more than they’re worth. So, would I recommend them? Yes…and no. Yes, because of the sound quality, build quality, and overall design are exceptional. Also because they are truly wire-free earphones, as there is no wire connecting the right & left sides. Looking at the no, this would be because of the lack of sound isolation, lack of a user-controllable EQ, and the price. Completely ignoring my “yes” & “no” reasons, and just looking at the SoundSport Fee earphones for what they are, and the sound-quality they produce, I would have given they a 5-star rating. Unfortunately, the lack of EQ & sound isolation is enough to lower that by one star. Disclaimer: This product was provided free, or at reduced cost, for the purpose of reviewing the product. Nevertheless, the above review, be it positive, negative, or anywhere in-between, is a 100% honest review, and the price paid played absolutely no part in my review.

Sound is phenomenal, standard for Bose, but had issues with bluetooth connecting with my phone and when taking a call could only hear with right earbud. Ended up returning.

Had them for a while. Use them daily. Have been wet, but not soaked and still do good… well, the main one does. But that’s because I lost the left earbud. Planning on getting a new set!

The sound quality is the usual great Bose quality. However, this unit loses connection often and seems to malfunction.

All Bose no wires . Great sound. Total freedom....

I purchased these headphones for my granddaughter for Christmas so I hope she likes them. I know she told me she was wishing to get them, plus they are in her favorite color, so I am sure she will be surprised to actually receive them.

They're great easy to use great sound charges fast

The buttons are difficult to press up to the point where my fingers actually begin to hurt after pressing the volume up buttone 3 times. These headphones don't have the best connection. If I had my phone in my sweater pocket, and turn my head to the right with the earbuds on, they would begin to lose connection. Theres also the problem of the earbuds not connecting to audio and only connect to calls.

The sound was awesome but when there was no sound there would be a ticking sound in the left ear. I downloaded the latest software but it still happened.

I m so glad I decided to go to Best Buy to get my wireless headphones. I loved them from the very beginning. I don’t remember the name of the worker that helped me but he did a great job at describing them and I was sold out . I would definitely recommend this item to my family and friends. Thanks!

I thought I would really like this product because it was a Bose product. I have been disappointed because they do not stay in my ears. When I go walking or running, I have to put on a headband so they don’t fall out. I have tried the different ear pieces, but I have the same result. The sound quality is great, but if they are falling out all of the time you loose the purpose of their use while doing your activity. For the money I spent, they are in their case in the kitchen drawer.

I've had these for awhile. I really like them. The only downside for me was they didn't have a hear through option. I often need to hear what's going on around me while using them. Especially when I'm outside.

I really loved the sound quality but the major flaw in theses is the connectivity. While using I would lose connection to phone all the time and also between ear buds. Had to return.

This is my 2nd pair. These are excellent, however the rubber wore out after couple of years. I used it every day so Im ok with the life of this product. This seems to be the case with a lot of bose products