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Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 331 Showing 6,601-6,620 of 9,161 reviews
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sound good BUT........

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound awesome BUT the left ear bud keeps cutting out. I can not get the "find my ear buds" to work and they do not stay in my ears. I have tried the different sizes and they still fall out! I am not even running or moving alot I am simply laying on a weight bench! Hard to adjust volume or pause etc. Buttons are difficult to use. Definitely a waste of $200! I can not return them because it is past the 15 day period! Not happy with them at all!

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey there,

      The 'Find My Buds' feature works with these headphones by tracking your last location that you opened the Bose Connect application. The buttons on the earphones can take some getting used to.
      I'm so glad to hear that you enjoy the sound quality of our earphones!

      Thanks!

      Kerri - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Bought them as a gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ..and they still work! Wife uses them all the time - huge step up compared to having wired headphones (even bluetooth headphones with a wire connecting the two earbuds). True wireless is the way to go.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a pair of SoundSport Pulse prior to these. Absolutely love the SoundSport free. Wish it had a physical power button and could hear calls from both earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great tech but looks weird

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technology specs (apps, noise canceling, sound quality) are awesome, but they stick out of ears pretty bad and are bulky. I was embrassed to wear them in public.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Would not stay connected to iPhone 6s

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bluetooth would disconnect everytime I tried to play music as soon as I press play the Bose would disconnect. They would let me make a phone call on them however as soon as I got more than 5 feet away from my phone they would again disconnect. I figured I just had a faulty pair so I exchanged them for another pair and had the same exact problem. They would connect to my girlfriends android phone and worked perfect the sound was great and the mic was clear as could be. I then exchanged that pair again and tried them with my iPhone once more and same issue I then did some research online and found out that these earbuds have had this same issue for over 2 years. It say on the box made for iPhone Or iPad But yet they wouldn’t work correctly on my iPhone 6. I called Bose and they blame the problem on Apple. Apple blames the problem on Bose and like I said this issue has been going on for over 2 years so instead of spending another several hundred dollars for a new phone I decided to return the earbuds and get a refund. I really really liked these earbuds and wish they would have worked because they have the best sound quality I’ve came across but since both companies have decided to not resolve the issue I couldn’t use them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome! They are way better than the ones that are wireless a cable in the back. My only complaint is sometimes there is interference in the wireless connection. It might be because they need to update .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Too little battery.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great and are solid when places in your ear (they don’t fall out). Wish it had longer battery life. 6 hours is a little short.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello,

      It's awesome to hear that you find the StayHear+ tips give a comfortable and stable fit. Did you know the included charging carry case provides up to 18 hours of additional battery life? This is great for when you're out and about, on the move!

      Andy - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love. Love. Love these headphones. The only down side is that it does not stay charged for a long period of time. The case looses its charge even if you do not use the headphone for a week. It headphone charge quick though

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Design Flaw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a huge fan of Boss Products but the Sounds Sports design leaves a lot to be desired in my opinion. The sound quality is okay but not anywhere close to the QC 35 II that I own. The thing that really bothered me about these headphones which ultimately made me return them to Best Buy for another product is the fact when you’re on a phone call only the right ear piece is available for use. So in other words the left ear piece is rendered completely useless for the purposes of a phone conversation. When you’re listening to music both are available. I personally think that’s a dumb design idea.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Too Big

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was good for these wireless headphones, however they were too big and protrude out of the ear and were returned because of that.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is all Bose. Can not beat that. Connecting to your cell with only one ear piece is the real draw back. Even the less expensive sets use both ear pieces.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Rico,
      Thanks for taking the time to write this review. We are happy that you like the sound of your SoundSport Free. Regarding taking phone calls in one ear, this is a technical limitation of the Truly Wireless Technology that we utilized for the SoundSport Free headphones where the master (right) earbud cannot send call audio to the left earbud.  This is typical of this technology and there are several other benefits to using this, such as comfort, fit, and unrivaled sound quality, as well as convenience. Regards, Tony G - Bose Support Bose

  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Didn't maintain stereo sound

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldn't keep the music in stereo and would drop the right earphone and wouldn't reconnect until it was placed back in the charger.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Not Bose quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased these headphones to replace my QC35 Headset. Wrong move. The quality of sound isn’t as great. There was connectivity issues. Also there was a delay in sound. I could finish typing my text and would continue to hear typing as if I were typing. Not so great mic when talking on the phone. Some of my friends said I sound distant and echoed while on the phone. I returned after 2 days. Not worth it. Not complaining about the battery as I expected it to be short

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Meh-

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to love these but the profile is pretty big- they stick out too far for my liking. Sound quality can't be beat though.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound but uncomfortable and expensive.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is excellent but they’re a bit bulky and felt unstable when using them while exercising. Hard to justify the cost.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought those earbuds on sale from bestbuy for $169.i own a sennheiser pair of headphones which are much bulkier than those.botom line I have been using the bose through my note 8 phone and through my home entertainment system and they sound amazing. So far no regrets.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound and comfort.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the buds and the sound you get. Did not give 5 stars because battery life is only approximately 3-4 hours. Wish it was longer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great...but...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, but need to get calls to play in both ears. For some reason, Bose uses a “master/puppet” pairing and it only allows calls to play in the right ear. Other than this, they’re great!!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great fit and sound. Wish there was more bass

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second pair I have purchased and they were a gift. They love them so do I. I just wish there was more bass and the battery was a little longer. Overall a really good product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love this bluetooth

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're good for me. I can work hands free, and it's sweat resistant. Just what I needed. My only regret is that it falls out if my ear sometimes. I wish it would fit tighter in my ear.

    I would recommend this to a friend