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Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 334 Showing 6,661-6,680 of 9,161 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great for music

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for listening to music. But if you want to watch videos there's major lag time between video and sound. Would expect more for the price

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Roland, thank you for writing a review. We're happy to hear that you are enjoying the sound quality! There has been a lag issue identified when using certain sources. I would recommend making sure that your headphones are fully up to date. You can update most easily through the Connect app. Thanks again for sharing your feedback, have a great day! Best Regards, Greg - Bose Support Bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Dissatisfied

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good, but overall to bulky Can’t listen to just one ...if the other is not close enough . Overpriced

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Just okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do not stay charged as I would expect them for the cost. They occasionally have reception interference. Sound is nice.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good sound quality; intermittent connectivity

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the second set; returned first set due to frequent loss of sound in the left one. Good news, I purchased the protection plan, and was able to exchange; bad news same issues; can't return for refund. If you plan to use for working out as I do, I would be weary; maybe consider another brand. Look online at Bose forums. The company knows there are issues that date back over a year; still not resolved. I've had good luck with many other Bose products; not so much on these. Two sets for me, seems like a trend.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Love em! Needs noise cancelation though

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for everyday tasks and movements but it does need noise cancellation. I find myself turning the heaphones off to use the phone sometimes. Also, both earpieces should work for phone calls.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great it you love bose but needs to small for buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just to big for buds the sound great but needs to be smaller 10 days. You love Bose like I do make a smaller bud

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Ear plug

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits into my ear Nicely sound is ok. But Don’t like that you can use just one to talk on the phone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was good, but only right ear provided sound when on the phone. Very disappointed in Bose. I expected better for the name and price.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Jeff. Thank you kindly for sharing your review of the SoundSport Free wireless headphones. We're sorry to hear that they have not met your expectations. These headphones were designed for single earbud usage during phone calls. This is due to the limitations of Truly Wireless technology. The Hands-Free profile is not able to process call audio from the right earbud to the left earbud. We certainly appreciate your feedback and will be sure to pass it along to our product development team. Kind regards, Ashley - Bose Support bose

  • Rated 4 out of 5 stars

    Great headphones and light

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this headphones. There is just one thing bothers me. The quality of the voice when I get a phone call is bad. Otherwise, it’s a great headphone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are great for people who workout and for just day to day. However the left earbud may have the sound cut in and out sometimes.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi NAS2,

      Thank you for providing your review of the SoundSport Free wireless headphones. Many times an audio drop out can occur when there is interference between the source device and headphones. Please check for any nearby sources of interference. You may also try clearing the headphones and try to re-pair your devices.

      Should you need any further assistance, we are here to help. Please contact our Bose technical support team by clicking here: https://bose.life/2v8YQJ0

      Thank you again,

      Mohsin - Bose Support Bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Sounds Great!! Until......

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great!! Until a week later the left ear stopped working. But i will still recommend if you want to take a shot.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Steve!

      I'm sorry to hear of the issues you are experiencing with your SoundSport free's.

      Have you updated the firmware of the earphones? You can do this by clicking the link here: https://bose.life/2LMhTR6 and following the on-screen instructions.

      If this is unsuccessful, reach out to our team by clicking the link here: https://bose.life/36jiRh7.

      Thanks!

      Kerri bose

  • Rated 4 out of 5 stars

    Amazing quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I REALLY want to give this product 5 stars, but it can be very uncomfortable to wear for long periods of time. Especially if you're just sitting down at a desk or something similar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best earbuds but a bit expensive

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned Klipsch and 1more earbuds. Among the three, I prefer 1more for sound quality but they don't fit my ear properly. These Bose earbuds sits perfectly in my ear and produce nice sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Uncomfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was great but no matter what U did they were very uncomfortable to my ears even changing the inserts.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a huge nose fan and as such couldn’t wait to get these. I’m a little disappointed that the case itself doesn’t hold more than 2 additional charges for when on the go, but overall, these are great headphones and the sound quality is amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    These work great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are cute. The only the that is not wonderful about then is when calling, it only works on the left ear. Other than that, super cute and great stereo.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sound leakage is a problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on these is some of the best for truly wireless headphones. However, they are open-back allowing you to hear everything around you. Not an issue if you are a runner or in an office. But, if you have these at 40% volume almost everyone around you can hear what your listening too, making these impossible to listen to in a quiet office.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi, Anthony.

      Thank you for taking the time to write a review of your SoundSport Free wireless headphones. We're glad to hear you're enjoying the headset's sound quality.

      While the SoundSport Free is engineered as a closed headset, audio may be heard by others if the eartips are not fitting properly. We would recommend trying a different size of the included StayHear+ eartips to ensure the most secure fit. We hope this helps. Have a great New Year!

      Best Regards,

      Jesse - Bose Support bose

  • Rated 4 out of 5 stars

    Great for blue tooth, but better options for apple

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have an Apple phone or any other device that is Apple to sync with this, I would get their inferior quality beats because ease of use is much better

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Earphones were not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was pretty good but the only problem is they look bigger on your ears and also after wearing for 1 hour or more it starts paining

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi, Thanks for taking the time to write this review. We are happy to hear that you like the sound of your headphones. As far as the fit goes, you might want to try a different ear tip size. They come in 3 sizes Small, Medium and Large If you have any further issues, please contact your local support team, for contact information, please visit https://bose.life/2qwENj4. Select your country, scroll down until you see "Contact Us." Regards Tony G - Bose Support bose

  • Rated 5 out of 5 stars

    Best quality wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for a gift for my boyfriend’s birthday who originally wished for apple AirPods. However, the sales associate suggested these. If you are someone who prefers better quality audio, definitely go for these opposed to the AirPods !

    I would recommend this to a friend