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Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 335 Showing 6,681-6,700 of 9,161 reviews
  • Rated 5 out of 5 stars

    Love these so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own the wired Soundsport buds. Bought these as a second pair. The fit feels similar and I am really happy with the sound. The buds “snap” securely into the charge case with a magnet grip and are charged when you want to use them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    excellent ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound my only complaint is that if I go several days without using them and stored in the case they lose their charge and must be fully recharged before they can be used.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves these! He can mow and listen to music and doesn’t hear the mower at all. Case is a little larger but help him from misplacing it and he’s already used the built in locator. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Earpiece fit issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds ok keeps a good charge has a bit of lag on video my issue is the earpiece for the small is too small the mediums is too big.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for workouts if you tend to sweat heavy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased several wireless “beats” earphones in the past only to have sweat damage the product. These Bose earphones are absolutely the best and they never get sweat damage. Same price as the “Beats” but a far better value.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Almost perfect

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the feel and sound of these earbuds but had to return because you cannot use them individually.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are awesome for pretty much everything, however, not so much if you’re looking to wear them will riding a motorcycle. It’s hard to maneuver your helmet over the caps.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    It's ok honestly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them only for exercise and they do the job but sometimes it slightly disconnects and reconnects some time which gets annoying

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello MisterE24,

      Thanks for providing your review of the SoundSport Free wireless headphones. We're happy to hear they are working great for you. If you continue to run into connectivity issues, please try the troubleshooting tips offered in the following link: https://bose.life/2CBGG7m

      We appreciate your feedback.

      Mohsin - Bose Support bose

  • Rated 4 out of 5 stars

    Great earbud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I did not like was, only the right headphone has phone functionality. The sound is what you expect from a premium earbud and the case is really functional.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not exactly high fidelity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Generally, I would expect more from a Bose product in the sound department. A little flat. Other than this the product is easy to pair, charge, and operate. Works well with the IPhone.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    They’re alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones lose connectivity when your phone is in your pocket. They lag out for a slight second

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Vinn. Thank you for writing your review on the SoundSport Free wireless headphones. We are sorry to hear about your experience and encourage you to please reach out to our support team in your region. Contact information can be found here: https://bose.life/2JpX9Pz. You'll want to choose your location, scroll down and select Contact Us. We are always happy to help. Thank you for your interest in our Bose products. Have a wonderful day! Ashley - Bose Support Bose

  • Rated 4 out of 5 stars

    Great for driving handsfree

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband travels many hours daily so uses the earbuds frequently. Only problem is the earbud picks up background noise so the main voice is then so loud it hurts the ear.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound! Could be more comfortable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Easy to set up. Wish the insert was a little more comfortable ( maybe foam insert would help). Overall it’s awesome. Does not have the noise cacelling feature.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Great if they worked

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used the right side for months. When i started to use the left it would cut out 30-40 times a minute, or cut off for minutes at a time. searched for it and found out this has been a problem for this product for years. They sell a defective product with no fix. Bought the warranty but store is closed, so I have to wait to replace. So I have been working and paying for this product.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello!

      I'm sorry to hear you are having trouble using both of your earbuds together, that is certainly not something that should be happening!

      If you find the ear buds are cutting out when you use them both together, use these steps to get them up and running: https://bose.life/36ii7aQ

      If you are still having trouble after doing so, please do reach out to us at http://bose.life/globalsupport

      Keith - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great, bose is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these, until they broke. But I got another pair after. So we are all good! I had them for almost 2 years. I also purchased the Geek Protection so I got another pair for no cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I purchased it for backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third pair. I have a set for home and one for work. This is a backup set. My first set wouldn't fully charge. I noticed the charge has to drop to a level to fully charge. So I purchased a backup set if one stops charging.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Unfortunately you can only use the right one. You cant use the left one if the right one is dead

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Overpriced and clunky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite the nice sound, the max volume is maybe half for any other headphone, they dont stay in your ear properly while running, good luck trying to avoid distractions as the wind cuts right through the audio as you move. If you think about setting it somewhere and moving more than 10 feet than they will cut out. Im so disappointed in them that id like to spare anyone else because my return period has ended unfortunately

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Walker,

      Thank you for sharing your experience of the SoundSport Free wireless headphones. We are sorry to hear about the trouble you're having. The behavior is concerning to hear and we would like to take a close look at that and ensure you're getting the most out of your headphones. If you're interested, please feel free to reach out to our service to team who can assist: https://bose.life/2v8YQJ0

      Thank you again,

      Mohsin - Bose Support bose

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Great sound when they work

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left channel cuts in and out sometimes, but great sound when both channels work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They're ok.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like these headphones are meh. I owned them for about but I started to have problems with the headphones syncing with each other. Lucky for me, it was still under the Bose 1 year warranty. There isn't much customization in terms of audio mixing like other brands. When Bluetooth calling, only the right earphone will connect. This is not defect, this is how Bose made them. I love Bose products but I feel that this wasn't their best one.

    No, I would not recommend this to a friend