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Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 337 Showing 6,721-6,740 of 9,161 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Looks like ear plugs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great but it looks funny sticking out the ear. If I was in any store they would think I worked there

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Wasn’t too Satisfied for a Bose lover!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but right away, the left earbud would cut off and 1st charge at 100, then they would only go to 90% even overnight.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Mgalvan908,

      Thank you for providing your review of the SoundSport Free wireless headphones. We are glad to hear that you enjoyed the sound quality. We understand however that you ran into some trouble with your headphones and are sorry for that! We encourage you to give us a call so we can take a closer look at the issues you're encountering and so you can get back to enjoying your headphones.

      Contact information can be found here: https://bose.life/2LXQA9c

      Thank you again,

      Mohsin - Bose Support Bose

  • Rated 4 out of 5 stars

    Great for listen to music ok for talking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great devise for listing to music on at the gym or at work. It is ok for talking to people on the phone. Really need to work on noise cancellation for the future

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit of the headphones is really poor and uncomfortable I’m always having to mess with them and put them back in my ear when running because they’re about to fall out. The case stopped charging them after about 4 months it would work sometimes but most of the time it wouldn’t charge them at all and after being in the case overnight they would be dead in the morning. Also they would randomly connect to my phone when in the case and on another floor of the house causing me to miss calls because the ringer was going thru the headphones which were in the case. On top of that even when I somehow got them to charge it takes a bunch of tries to get them to connect with my phone. It connects when I don’t want them to when there in the case on another floor but when I have the case and phone in my hand and take the buds out to try to wear them nothing. Put them back in and take them back out over and over sometimes I get lucky and they work sometimes I give up after 15 tries. I would definitely not recommend these headphones. Even when they work which is not often they’re not comfortable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Bulky but great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are a bit clunky, but have a great sound. If they were smaller I would have kept them, but I ended up returning them.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Abby,

      Thanks for the review of the SoundSport Free wireless headphones. We're sorry to hear that they did not work out for you but we appreciate hearing the feedback. We're always looking at opportunities for improvement and we like hearing what our users are interested in. We'll continue working and certainly pass this information along to our product team.

      Thanks again,

      Mohsin - Bose Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Beats are better

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality but tend to fall out of ears easily. I like beats a lot better

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headsets are amazing! Bose really delivers well with their products! It actually stays in the ears when sweating ridiculously. Seriously well worth the money!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent true wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried and tested many True wireless buds and these are by far the best. Sound is amazing and finally earbuds with excellent mic! That's important to me bc I like hands free calls. In addition, best buy will seek you warranty!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Sounds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed these ear buds but had to return them because I wanted the talk feature to be interchangeable from left to right ear. Not an option

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as my custom molded JH Audio in ear monitors but there are no wires. Expected bass to be deeper and more noise blocking. Now if Bose would make them smaller.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Pretty lame

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned lg,Sony and by far this is the most ridiculous price for such a cheap quality headphones bought about 2 months ago the sound quality is about equal to lg wireless headphones but my biggest issue is that they take too long to charge and the battery last about 4 hrs very disappointed with Bose one these headphones very out dated technology and overall a waste of 200 bucks I would not recommend these to anyone looking to use for a work day or a long period

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones for work!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a hands free way to speak on the phone. They work great! Easy as one touch, & can speak and still work with my hands & can hear the other side of the phone call perfectly clear. Doesn’t fall out or budge.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Loses Connection!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose sound quality is nice! However, these lose connection often.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Sounds Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Three stars because it disconnects from my phone on a regular basis. Returning them for new ones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No intermittent loss of audio unlike the Jabra 65t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally purchased the Jabra 65T but returned it because there was intermittent loss of audio when listening to internet radio especially when I would turn my head. I have had no issues with the Bose SoundSport.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds. Great Bluetooth connection. However, I would love to see the use time extended on a full battery charge. The sleep buds can go nearly 16 hours...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great wireless earbuds.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great!! I have always loved the look of bose headphones and earphones. Only complaint is that the bluetooth is sometimes unreliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only shop at my local Best Buy for ALL my electronic needs. The staff always helps me with making the right selection even down to the color of the item! The Bose wireless headphone are PERFECT !

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound, secure??

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like Bose products, however these buds don’t provide a secure fit in the ear. They can easily become dislodged and fall to the ground. Watch out!!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very great. The only thing I don’t like is the fact that the buds aren’t interchangeable. Other than that it’s amazing

    I would recommend this to a friend