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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9160 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 345 Showing 6,881-6,900 of 9,160 reviews
  • Rated 5 out of 5 stars

    love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they take a bit to get use to and they feel a little uncomfortable at first, but running hands free was a totally new world to be, been running since back when I held onto a walkmen!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone to work out with. Would prefer them to be connected by wire. Almost lost them a couple of times. But overall great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound without the wires

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds work great. I couldn't hit the weights without them. Sound quality is superb n completely wireless helps prevent getting them caught on objects.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excelent for sport

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s excelent for sport, but when you answer call only funtion the right ear. At the earpods from Apple the sound come in both ears

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear buds are good but they always connecting and disconnect .They cost to much for that.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Msmercedes. Thank you for sharing your review of the SoundSport Free wireless headphones. We recommend that you place your mobile device on or near your right side when the headphones are in use. The Bluetooth signal is first processed by the right earbud which is then streamed to the left. If there is any interference with the Bluetooth signal, the left ear will drop out first. We appreciate you taking the time to share your feedback. Have a great day! Best Regards, Greg - Bose Support bose

  • Rated 4 out of 5 stars

    Bose Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the headphones but they need to be resecured in the ears over and over again if you sweat a lot while using them. .

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    They stay in - that’s about it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only good thing is that they stay in during most activities, but that’s where the good ends. They are heavy and feel bulky (as I’m sure you can imagine). Also, these are only useful for playing music. If taking a call, only one ear bud is active - but sure how owe thought that would be a good idea. I definitely would return if I could.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Not their best blutooth product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not real happy with this product! I would recommend a different Bose ear bud. Their sound cancellation buds are MUCH better!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Headphones returned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sounds great as usual but does not fit good. very pricey too

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Heaviest model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do still prefer the physical button controls on the older models but of all the wireless models (I have all of them) these are the heaviest. They’re fine for walking around and normal calm activities. But for running and jogging, these hurt my ears after 15min. But they still work and look like new after 2 years of use.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sound is great but.....2588

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing, I learned that these types of earbuds regardless of brand "lose" their synch so only one side works. Once the synch is lost it is gone for good and can only be replaced not repaired. And if you are using with a busy phone, the music plays in both earbuds when they are working, but phone calls only come thru mono on one side.. I tried with a tech assist to fix these, but no avail.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Pamela. Thank you for taking the time to review our SoundSport Free headphones. I'm glad to hear that you think the sound is great, and i'm sorry to hear of the sync issues you've had. With regards to this, I would normally recommend you manually update these, clear the Bluetooth list, reset these and let these run flat before charging again. Failing all of the above, I would recommend reaching out to support directly. As far as the phone calls are concerned, only the right earbud will produce audio during a phone call. This is normal due to the technology used to broadcast audio from the right bud to the left bud, known as True Wireless Stereo (TWS). This is also the case with most other wireless earbud brands that use TWS.
      Please follow up with us if you need, and have a nice day!
      Liam W - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound but bulky

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound for Bose as always, but quite bulky and on looking/feeling.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not do great ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is ok, not what you expect from BOSE. Now issue is how the fitting of the war comes in to play. I am active in cycling and other sports. I was cycling one afternoon and this a small bump on the road. The ear bud came off and fell over the bridge. Obviously could not retrieve. There goes $200 dollars. I am switching to a different brand and type of wireless. Hope this helps.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    cool design and works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought as a gift for my hub, he loves them, and said they sounded great. He's such a snob when it comes to his gadgets, so I knew I would not go wrong w/ these Bose headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything is perfect. it is in very good condition. I like how fast it works. It has a good design and model that illuminates the keys is perfect thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ear pieces

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theses have been the best gift ever given to my Son , they Loved them, he had so far used them Daily for his School daily used and will for be Gratefull.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not there yet...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros I like the concept of earbuds charging in a case. Sound quality as good as sound sport wireless... Works with Apple Watch OS. Good for people who like to use only the right side to make calls in still environments. Cons Minimal interruptions every once in 30 mins. (1second gap) Only right side works when connected with windows. Lags when connected to my iPhone X. However when connected to Mac OS, it self-fixed its lag by forwarding the video. The right and left aren’t always connected, when taking calls only the right works. (Mic is also only on the right) Buttons are hard to press. (Risks failing) It has floppy feeling on ear, almost feels like will fall, but won’t unless you open your jaw and wobble your heads. In my honest opinion Airpods win the game by its firmware and uninterrupted right and left side connection. You can’t connect this one and another Bose headphone simultaneously on Bose connect app.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Leo7123. Thank you for sharing your review of the SoundSport Free wireless headphones. We're happy that you are enjoying the great sound quality. There is generally a slight delay with Bluetooth audio which can be noticeable with video sources. This can differ between apps/sources, though the delay may be more apparent with the SoundSport Free due to the true wireless technology. We appreciate you taking the time to share your feedback. Have a great day! Best Regards, Greg - Bose Support bose

  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Do Not Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You pay for the name, not the product. These headphone were very, very comfortable and bluetooth calls were great and that's the only reason they got 2 stars. I had 2 pairs that I exchanged due to the fact that when I ran outside or worked with these on, they would cut out the sound between head phones. Do not purchase this product.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Fair headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main issue I had with these is that they are large, bulky and heavy. Fall out during physical activity

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    returned... can not be used independently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want new wireless ear buds that I can use only one at a time and have functions such as answering calls. I am currently using AirPods which do this, but am not happy with other aspects of them. These do not allow you to only use one bud. sound is okay, not as good as I hoped from Bose, but better than cheaper Sony/Jabra headphones.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Lizh1500,

      Thanks for providing your review of the SoundSport Free wireless headphones. We're sorry to see that you had to return them. We understand that they did not quite work out for your needs and we appreciate hearing this feedback. Just to let you know, it's possible to use just the right earbud while keeping the left earbud stored for charging.

      Thanks again for your interest.

      Mohsin - Bose Support bose