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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9160 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 350 Showing 6,981-7,000 of 9,160 reviews
  • Rated 4 out of 5 stars

    Great on phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great on the phone, audio quality was excellent. But when paired with computer didn't worked that great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound but dont fit in ears constantly fall o

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds constantly fall out, need fitment options for e as r, good sounding

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi James,

      Thank you for providing a review of the SoundSport Free wireless headphones. Happy to hear you're enjoying the sound quality. We appreciate your feedback on the fit and sorry for the difficulty you seem to be having. We're here to help. Please follow these troubleshooting steps here: https://bose.life/2CTuaA0

      If you're still having issues, please get in touch with us for further support: https://bose.life/2LXQA9

      Thanks again,

      Mohsin - Bose Support bose

  • Rated 2 out of 5 stars

    Constant audio fade-in and fade out

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always owned high quality audio products. Over-the-ear headphones, and in the last few years, in-the-ear headphones fall into this category. I recently purchased a set of Bose SoundSport wireless headphones. In contrast to other Bose products that I own, the SoundSport set fell short of my expectations. My main reason for the dissatisfaction is the constant fade-in and fade-out of the product's audio. The audio sound quality, as with all Bose products that I own, was excellent. But, because of the fade-in fade-out discrepancy, after only having the product for a week, I took the product back to the place of purchase and traded them in for a set of Sony WF-1000XM3 wireless in-the-ear headphones. Although wireless headphone products are known for their fade-in/fade-out discrepancy, the Sony wireless product fade-in/fade-out is much more less frequent, and its duration is only a fraction of a second in comparison to the Bose. By the way, the loss of audio was always in the left ear set.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mr JIMMY

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this about three years now and it is still going and I am loving them everyday that goes by. Best Buy has great electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buds paired up easy to the google pixel phone. The sound was pretty awesome. The buds stayed in my ears! Great choice to use for Android phones!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are some excellent ear buds. I thought it was going to be a hassle because they are cordless but not at all, very convenient.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Cuts out alot when in a gym

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent, way too expensive for quality. Beats would probably work better

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gift for Husband

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my husband for Christmas and he loves it! Uses it to listen to music while working outside and also great to use for privacy while on the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Great Bose Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd pair of these earbuds, that should tell how much I love them. I gave my first pair to a relative, and they love them too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sounding alternative to Airpods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my wife because the Apple Airpods fall out of her ears too easily. It has different ear adapters and connects via bluetooth quite easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool bose

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones as you could expect from Bose. Stay in my ear all day. If AirPods don’t work for you, these probably will.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very nice, only thing is they sometimes work once at a time, left will be on then right won’t.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Has its ups and downs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit and stay in a lot better than other buds. Sound is off during video use.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi SM1976,
      Thanks for taking the time to share your experience with the SoundSport Free headphones. We are happy to hear that you like the fit of your headphones. If you are having issues with the sound of your headphones, we would recommend trying the clear and repair the headphones from your mobile device. If you need further assistance, we would suggest contacting your local support team. For assistance here https://bose.life/2qwENj4. Click on your region, scroll down until you see "Contact Us." Regards, Tony G - Bose Support bose

  • Rated 4 out of 5 stars

    Great ear plugs

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the bose earplug awhile ago and I still enjoy listening to them or a daily basis.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Why?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother bought these earbuds for me for my birthday. I was excited to receive them since I had read good reviews about them and I knew Bose has really good quality. The sound in these is spectacular and I don’t mind the bulkiness at all. HOWEVER these bad boys do NOT sync up to videos especially on YouTube. Look, I’m a simple girl. I just want good sound and good quality. The fact that these $200 earbuds have a sound delay while watching videos is extremely annoying. These are too expensive to have such an issue. These have been out for some time so why hasn’t this been fixed? I’m very upset and I can’t believe I’m saying this, but I’m switching to AirPods for the better.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello pbj8,

      Thank you for providing your review of the SoundSport Free wireless headphones. We are happy to hear you are enjoying the sound quality. However, we're very sorry about the trouble you've experienced. We released firmware in the past to improve audio/video synchronization that benefits devices that support AVDTP version 1.3 or later. A/V synchronization can also depend on the application being viewed. We encourage you to use the most recent software for your mobile apps, Bluetooth devices, and Bose headphones.

      We definitely want you to enjoy your headphones! Please feel free to reach out to us on our Community or by phone so we can ensure you are getting the most out of them.

      Link to our Community: https://community.bose.com/
      Additional contact info: https://bose.life/2LXQA9c

      Thank you again,

      Mohsin - Bose Support bose

  • Rated 5 out of 5 stars

    Very nice quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this one to my uncle.and he loves it.esp when he goes mountain biking..well he kinda carries it around now which is good .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speakers and microphone are great quality. When communicating don't have to raise voice or change pitch. The chargable earbud case is so convenient and tidy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loves!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves these. He initially purchased the Apple AirPods but said they did not fit well in his ear. So he purchased these. Not one complaint from him.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    They don’t stay in well, to bulky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t stay in well, to bulky To bulky, and over priced

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Sounds Great!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek. Compact in all aspects. Just a little bulky for the size. Worth every penny.

    I would recommend this to a friend