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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9160 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 359 Showing 7,161-7,180 of 9,160 reviews
  • Rated 5 out of 5 stars

    Great fit and sound quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them for 2+years before the case started to not hold a charge for as long as. Head phones were great though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect bass

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best in the world. Mostly just reviewing this product to get my 25 points from Best Buy. Read another review lol

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound but wish more features

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds as always but I wish there were more features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones for a great price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding product! Allows for freedom to walk around with great sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's fantastic earbud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was best earbud that I have ever need , it has fast single and speed connection , I'm enjoying so much , haaaaaaaapy

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    It’s not worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the sound quality is ok. Like nothing special. The Bluetooth connection is always weak. Also whenever you get on the phone, only the right bud works. That’s so distracting and disappointing. I would look at a different earbud if I were anybody.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi there! I'm sorry to hear that your are experiencing connection issues with your earbuds. I'll be more than happy to assist you! I would recommend clearing the Bluetooth connection on both the earbuds and your phone, then connecting like a new connection. I have included the instructions on how to do this here: https://bose.life/37QQWVU. If this is unsuccessful, try updating them using the steps here: https://bose.life/2UnVUps. If these troubleshooting steps have not resolved your issue, please reach out to us here: https://bose.life/2RUjY1m, so we can continue to help you! Thanks! Kerri - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Fit, Sound quality
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    Good wireless headphones for everyday use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is a worthy successor to the Sound Sports line. The sound quality hmm. It's Bose what do you expect? It has to be top notch. Sound is incredibly clear crisp and balanced. I don't like heavier bass so this one will boil down to one's preference. Battery lasted as advertised some where around 15 hrs. The fit is great however it felt like it will come out of the ear but even with running and jumping it has never fallen from my ears. Connectivity wise it is good. Cycling through connected device is easy. But would have been nice to be able to pair it with at least two devices at a time. It has some quirks like sometimes it lags while watching videos. It's barely noticeable and doesn't happen always. Sometimes the mic under performs. My biggest complain about it is you can only use the right earphones for taking calls. Why not the left one? Or simple stereo experience for calls too. Overall a good wireless headphone. Worth the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bose

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, only issue is that it falls off during intense cardio

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little to much background noise but still sound good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Headseat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headseat but unable to figure out easily how to use for telephone calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing but the very best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuys did it again Bose is the best and I love it IAm so happy. IAm a bestbuys are R’s kid I love it here and so will you

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bose Screwed up HORRIBLY!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely would not get these if you are planning on these being your ONLY headphones for DAILY use. 1. For some reason Bose ASSUMED that everyone would use either BOTH earbuds at the SAME TIME or just primarily use the RIGHT earbud for EVERYTHING because without the RIGHT earbud LITERALLY being OUTSIDE the CASE, you are UNABLE to talk on the PHONE, FACETIME, watch TV SHOWS, MOVIES, ETC with the LEFT EARBUD by itself. **You know how with AirPods when one earbud dies, you can put it back in the charging case and switch to the other one ... with THESE BOSE earbuds you can not do that and for that I DO not recommend them at all.** 2. The “FIND MY EARBUDS” feature is GARBAGE! The other day I flew out of town, had just used my earbuds on the plane and used them again when I landed at the resort I was at while I was talking on the phone(so they could not still be on the plane or in another state if I had JUST used them RIGHT??). I had put them down somewhere after the phone call and could not find them so I used the “FIND MY EARBUDS” feature... WHY did it say my EARBUDS were BACK at my home STATE showing at my JOB address and showed a “last seen” date that was 5 days BEFORE my trip.. VERY inaccurate! Turns out my Bose were in the glove compartment of my rental car DOWNSTAIRS. Another time they showed to be at my Job so I drove 40 minutes(there and back) on my DAY OFF just to not find them at my job, instead they were at my home(where I originally was) INSIDE my closet! so do NOT plan on finding your earbuds with the “FIND MY EARBUDS” feature because 10 times out of 10 you are going to have to retrace your steps and FIND THEM yourself. 3. They do not stay in your ears very well, definitely require you to adjust them often and it is a pain to switch between devices. ***So unless you just want them for the sound and do not mind having to have them BOTH in your ears at the SAME TIME ALL THE TIME, not being able to find them immediately, do not mind adjusting them often, and do not mind dealing with the annoyance of them not switching between devices easily then I say go for it but this will be my first and last pair!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good but not great for phone calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earphones for gym

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing to use while at the gym! No interfering with wires or big headphones on head restricted your arms motion in exercises.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned due to preference of another brand solely for a feature these did not have. Comfort able and good sound.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very portable, easy to set up; sound quality is ok

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only negative with these is the sound quality. They are just ok. I was given a set of portable ear phones made another company and those cost 1/3 the price and the sound was pretty much the same as these. Also, not a big fan of the battery charging world. they don't last all that long.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Purchased these for my wife (already have my own)- great bass response... they’re Bose...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not the best choice for working out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone are not the best choice for those that move around a lot. I found them to fall out especially doing high intestity training. Sound was great when they actually stayed in and may be suited more for running or lifting where you are not moving around slot.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Corey,

      Thanks for providing a review of the SoundSport Free wireless headphones. We're sorry you're having trouble with the fit. Choosing the correct ear tip is crucial. Here are few tips to keep in mind that can help you:

      The StayHear+ Sport tip lets the earbud rest comfortably and securely in your ear.
      The tip wing fits just under your ear ridge.

      1. Insert the earbud so the StayHear+ Sport tip gently rests in the opening of the
      ear canal.
      2. Tilt the earbud back and tuck the tip wing under the ear ridge until it is secure.

      Note: To test the fit, try speaking aloud. Your voice should sound muffled in both ears;
      if not, select another tip size.

      If you're still having issues, please get in touch with us for further support: https://bose.life/2LXQA9

      Thanks again,

      Mohsin - Bose Support bose

  • Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it had more features like, if it could sync to some health apps and check pulse rate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was by far the best purchase for my husband who is a limo driver. He can easily connect to his cell and talk hands free while driving.

    I would recommend this to a friend