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Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 413 Showing 8,241-8,260 of 9,161 reviews
  • Rated 5 out of 5 stars

    DA HEADFONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this product, it was soooo great!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ONLY ONE EAR FOR CALLS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so bummed that the news was true. Bought this because I know Bose has good earphones but if you plan on making calls, only one ear works and that’s not a defect. I suggest researching.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not the greatest

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can’t shut the headphones off. So when you put them in the charger they just keep charging wearing both out quickly. Maybe last 12 hours total for Headphones and charger

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels like they rushed to the market with these. I'm a big Bose guy but these are the worst Bose product on the market. Terrible lag and I couldn't get through a workout without the left one going out. Returned after about a week of misery.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    kept dropping signal...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i had to return these due to them consistently dropping signal in one ear bud. the sound quality was good but they are very big & bulky

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these ear buds as a gift and they love it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    There okay mi

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not recommend showering with them it will lower the sound quality Do not take the Bose to shower or to the pool they going to get bad or damaged permanently

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Gabriel,

      While these headphones are IPX4 rated, they cannot be submerged under water. They can, however, withstand splashing water. If you've physically damaged your headset, please reach out to our support team. We'd love to help you get back to enjoying your headphones!

      Andy - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good earbuds, i wish they were noise cancelling and would stay in the ear better during workouts. Besides those two things its really good. Charges fast and super easy set up

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Cassie, thank you for taking the time to review our product. I'm sorry to hear that your earphones fall out. I would recommend trying a different size of ear tips. Have a great day! Kindest, Kerri bose

  • Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is consistent with the high quality of Bose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone function is a little weird at first.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Wireless Ear buds So Far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1-10, 8 plus. Pro: Music balance Con: Volume level

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool product recommend for all user that like this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It Works. It’s a Bose !!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sound is great but too bulky

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my wife... the sound is Bose quality but they are too bulky. I ended up buying her a different pair.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just no...

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are a hard pass. Not only do they look extremely ugly when you wear them, they also don’t stand up to the superior sound quality that Bose holds its name for. For $200, there are cheaper options that have better sound quality and look nicer. These protrude out of your ears like those Bluetooth headsets from 2002. When compared side by side to wired Apple headphones, Apple’s sound was noticeably better (shocking). I had 3 different people try this comparison and everyone felt the same way.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Good sound quality, glitchy performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is very good but The Bluetooth connection cuts out on the left ear frequently. For the $200 price tag this should never happen.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi GozertheGozerian,

      Thank you for providing your review of the SoundSport Free wireless headphones. We are sorry to hear about the trouble you're experiencing. It is unusual for the earbuds to lose connectivity that often. Please try removing the headphones from your devices, clear the headphones pairing list and try to re-connect. if you continue to have trouble, please feel free to reach out to us on our Community or by phone.

      Link to our Community: https://community.bose.com/
      Additional contact info: https://bose.life/2LXQA9c

      Thank you again,

      Mohsin - Bose Support bose

  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    left ear disconnect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everytime i received a phone call left ear disconnect once i finished my call still not working until i placed it back in the charging case.....

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Mangiman,

      Thank you for sharing your experience of SoundSport Free wireless headset. Sorry to hear about the difficulty you are having with the left ear bud disconnecting. Just to clarify the headphones are designed for single earbud usage while on phone calls, and both earbuds should reconnect once the phone call ends. Could you try removing, and re-pairing the headset to your phone and also check to make sure the headset is up to date with the latest firmware?

      If the issue persists and has not improved, we encourage you to contact your local Bose technical support for further assistance. They will work with your to discuss your service options. You can find contact information located on the Bose website.

      Thank you again,


      Mohsin - Bose Support Bose

  • Rated 3 out of 5 stars

    Not as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are average on music quality and engineering. The Bluetooth connectivity drops once in a while and sound quality is not that impressive compared to other Bose products.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello PulsatingTaurus. Thank you for your review of the SoundSport Free. To reduce potential interference we recommend that you keep the source device within line of sight of the right earbud whenever possible. Thank you for sharing your feedback. Best Regards, Greg - Bose Support Bose

  • Rated 3 out of 5 stars

    Great item for the music buff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After further consideration decided to exchange these for the Apple Air pods. These are more for the serious music listener rather than working out. On the big side for wireless headphones.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi, Thanks for sharing your experience with the SoundSport Free wireless headphones. We are sorry that they didn't live up to your expectations. We understand that you have exchanged the product, but want you to know that we are here to help. If you ever need assistance with a Bose product in the future feel free to reach out to customer service. Here is a link you can use. http://bose.life/2qwENj4 . Click on your country, scroll down to "Contact Us" Bose

  • Rated 3 out of 5 stars

    Sound great but they have bad audio video lag

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best true wireless earbuds as long as you're just listening to music. Stay away from these of you plan on watching videos the audio lag makes it unbearable.

    No, I would not recommend this to a friend