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Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 414 Showing 8,261-8,280 of 9,161 reviews
  • Rated 2 out of 5 stars

    The downfalls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buttons on the side are too small to use and too hard some reviews say they get softer with use not my case I returned the within a week. Second complain the phone calls are not in stereo meaning you can only hear in the right ear why not buy a blue tooth right? My Bose wired are stereo and I love them. Third and final complain when your on a phone call the headphones interrupt the phone call and says the whole number out if their not in your contacts a no no for me how disrespectful to interrupt my phone call.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Trucker,

      Thanks for providing your review of the SoundSport Free wireless headphones. Sorry to hear that you were not pleased with them. We appreciate the feedback and if there is anything we can assist with in the future, please do not hesitate to reach out to us again.

      Take care,

      Mohsin - Bose Support bose

  • Rated 3 out of 5 stars

    Boseheadphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok.... not the best. Sound not great. Only thing I liked was ease of use for phone hands free. Easier than Air Pods but sound quality not great.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this one , sound is good, it’s comfortable however I am gonna return this as I am having problem with this unit as left bud ia keep getting disconnected.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for taking the time to write a review about the SoundSport Free Wireless Headphones. We're happy to hear that you enjoy the audio quality and comfort of fit, but sorry to hear that you're experiencing connectivity issues. We encourage you to reach out directly to support in your region and we'd love to help get any issues you may be currently experiencing resolved. bose

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    What I've Been Looking For

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are awesome. They're replacing Apple's wired headphones, that are just good enough. I used them in the car, mostly for both calls and music when my kids were watching TV and I needed to make or take a call or wanted to listen to music. These go everywhere for everything. The sound from these is everything that you'd expect from a Bose product. Crystal clear sound. I'm hearing details in the music that I never heard on the Apple headphones. Also important for something like this, extremely comfortable. I forgot that they were within seconds. I had to buy silicone covers for the Apple headphones and I can imagine if you have Earpods that you need them for sure. They never stayed in my ear and were horribly uncomfortable. These fit great. Battery life is also great. I would highly recommend these to anyone.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Worst Earbuds EVER!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm currently on my 15th pair. I keep returning them under warranty and Bose keeps sending me new ones. Problem is that not one pair has been able to stay connected between the two earbuds. If I'm not sitting in my Living Room using them they will never connect and stay that way for an entire song. So as far as using them on a run, bike, walk or at the gym, they are totally useless. Would not recommend to anyone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    sound is great, but getting issue charging

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is awesome, but after a few weeks, the right ear piece stopped charging. I ended returning the item.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad blue tooth connection

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always believed that Bose was one of the best brands in the market, but after I bought this Sound Sport Free True Wireless headphone, I changed my mind. After five or six months of having bought it, it began losing the Blue Tooth signal from cell phone, which was frustrating. Shame on you Bose, it is unbelievable that the quality of your Blue Tooth system doesn’t have the same quality of your speakers‘ sound.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Didn’t work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return...they have 3 different size ear buds ... but none work well for me and would fall out ... but had a great sound

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Bluechips.

      Thank you kindly for your review of the SoundSport Free wireless headphones. We are happy to hear that you enjoyed the sound quality. We understand that the fit did not live up to your expectations, but we appreciate that you gave them a try.

      We see that you’ve returned your headphones, but we hope that in the future you’d be willing to give us another chance.

      We appreciate your feedback and interest in our Bose products.

      Kind Regards,

      Ashley - Bose Support bose

  • Rated 2 out of 5 stars

    Quality of sound is impeccable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Bose fir years. I have Bose speakers through out the house and love them! BUT, I had a pair of SOUNDSPORT FREE WIRELESS that worked for less than 10 months left side would not hold a charge for more than 15 min Customer Support was a fricken nightmare and when they got around to assist me the warranty was no longer valid. But they did offer $20 off my next set. NOPE! So disappointing,, Im looking at StennHeisser, nuff said Terry K

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ear budds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a big fan of Bose but this particulate ear buds are just way to big for my ear. I tried all the different options of fittings and did not like how they fit.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is always loss of connection when out in the open, which becomes very annoying and for price this should not happen.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Audioguy,

      Thanks for taking the time to provide a review of the SoundSport Free wireless headphones. We are sorry to hear about the trouble you're experiencing with the connectivity. Please try removing the headphones from your source device, clearing the headphones pairing list and try to reconnect. If possible, try the headphones in a different location.

      If you continue to have trouble, please feel free to reach out to us on our Community or by phone for further assistance.

      Link to our community: https://community.bose.com/
      Additional contact info: https://bose.life/2v8YQJ0

      Thank you again,

      Mohsin - Bose Support bose

  • Rated 3 out of 5 stars

    ear wig is pretty big

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you think of Bose you think of higher standard of listening. These earbuds are pretty good at the sound but pretty lousy at the comfort and feel in your ears.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi instafrog,

      Thank you for providing your review of the SoundSport Free wireless headphones. We are glad to hear that you enjoyed the sound quality. We understand however that they did not quite live up to your expectations. As a research company, we are always looking for ways to improve our users listening and overall experiences. We designed the earbuds so they will rest comfortably and securely in your ears, and we are sorry to hear that was not the case.

      Please feel free to contact us if we can be of any assistance. Contact information is located here: https://bose.life/2LXQA9c

      Thank you again!

      Mohsin - Bose Support Bose

  • Pros mentioned:
    Bass, Battery life, Fit

    Rated 5 out of 5 stars

    Excellent, worth every penny

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these primarily for the gym, so I needed headphones that would stay in place throughout workouts without being distracting. Everything else was secondary to me. I purchased these after a very disappointing bout with the Skullcandy Indy wireless headphones, and the Bose SoundSport Free have remedied every gripe I had with those. First, they fit comfortably and securely throughout every workout I've put them through so far. No matter the type of movement, they've stayed in place and I can't recall ever needing to adjust them. The tips do a fantastic job of creating a good seal to block out ambient noise and distractions. Sound is wonderful- as expected from Bose I suppose. I generally can listen to them at ~75% volume, only needing to go to 100% when it's especially noisy. Some have cited the lack of EQ adjustment as being a negative point, and I certainly was hoping for one but don't see a need for it after using them. I'm not an audiophile but I do appreciate sound quality, so for myself, there's ample clarity throughout the audio range- plenty of bass and clear mids and highs. I listen to a pretty eclectic selection of music- from punk/hardcore/post-rock to hip hop/rap to DJ/Breakbeat stuff and everything sounds fantastic so far. There is are EQ presets that are customizable in Spotify and Apple Music anyway, so sound can be tailored to your liking if you use these. The buttons on the headphones are a little stiff, but the controls are precise and responsive. No false inputs here- if volume is raised/lowered or a song pauses it's because there was a deliberate click of a button. For myself, this is a definite plus. The charging case doesn't last terribly long in comparison to the Skullcandy Indy, but this is still ample in my eyes. I've had to charge it once after a bit over a week of use. I haven't had a low battery warning on the headphones themselves yet, but I can attest that they last at least 5 hours having used them at the gym for 2 hours and an additional 3 hours or so after being used on the train to Manhattan and a long walk to my destination before being returned to the case. Setup is a breeze and the Bose app is easy to navigate, generally pretty and automatically searches for software updates for the headphones. They're a little larger than other designs, so if you're looking for something sleek and discreet, these may not be for you. If sound quality, fit and performance are the most important factors in your decision, you'll be very happy with these.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bose

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big for my ears, was hoping for something more comfortable then airpods but these were returned and I bought new airpods

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Their ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great only if you wear them for a couple hours anything over that they will make you ear hurt

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mixed reviews

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not going to give a bad review because I think it was more me that I didn't love these earphones. I didn't like the appearance of them sticking out of my ears.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Don’t fit well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was great but the portion outside the ear is so heavy it falls out of your ear when you run or even walk fast.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello there, Fitbb,

      Thank you for sharing your experience with the SoundSport Free wireless headphones. We are happy to hear that you enjoy the sound quality. We understand that they did not quite live up to your expectations. We appreciate the feedback, and for trying them out! If you need any support for your product, feel free to contact your local Bose technical support team with this link here -https://bose.life/2qwENj4

      Thank you again,

      Mohsin - Bose Support Bose

  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left side disconnnects all the time, I got the replacement from the store, buet we will see if the bew ones work

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too much money for quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds are good but occasionally lose signal on the left ear bud. I have to turn buds off then back on in order for the left bud to work again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wireless but not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever a fan of Bose products these wireless headphones are up to snuff in the audio quality department. The fit and size are the weakness in this product

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello. Thank you for taking the time to share your review of the SoundSport Free wireless headphones. We're delighted to hear that you enjoy the audio performance. However, we see that the comfort and design did not live up to your expectations. The SoundSport Free wireless headphones include three sizes of our StayHear+ Sport that are designed to spread contact evenly around the inside of your ear, while the fin conforms naturally to the shape of the upper ridge of your ear. We suggest trying all three sizes to find the right fit for you. Thank you again for your feedback. We hope you have a great day! Warm regards. Ashley - Bose Support bose