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Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 415 Showing 8,281-8,300 of 9,161 reviews
  • Rated 3 out of 5 stars

    Bose soundsport

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a big fan of Bose products but these headphones are below standard. The lack of noise cancelation is truly a problem.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Great for phones but doesn't connect to Windows

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Bought one pair and thought they were bad so I returned and got another but they worked with my phone great! But then when I would connect to my laptop they would require you to clear the headphones every time you had to reconnect otherwise only the right ear would work... So best buy just finally refunded my money after they couldn't figured it out and I switched to a different brand..

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Will. Thank you for sharing your review of the SoundSport Free wireless headphones. We're sorry to hear that they didn't work out for you, but certainly appreciate you taking the time to try them out and share your feedback. Have a great day! Best Regards, Greg - Bose Support Bose

  • Rated 3 out of 5 stars

    Okay Bluetooth Completely Wireless Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like these as much as my other Bose Bluetooth Wireless Soundsport Headphones. These Headphones seem to be a little finicky & are a little harder to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too bulky for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ll will try to exchange for lighter ones, hopefully BestBuy will honor tge exchange request as I’m past 15 days if purchase.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When these work they are great. Had them for a year & one month & the left side stopped working. I suggest buying the two year warranty!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ears sore, battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great learned about BOSE while in Germany. After being inserted in your ear for the allotted time of being charged some pain occurs.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi BversusB,

      Thanks for reviewing your SoundSport Free wireless headphones. I am glad to hear that you are enjoying the sound quality of the headphones, however I am sorry to hear that they aren't very comfortable for your ears. I would highly recommend that you ensure that you are using the corrected sized Stayhear+ tips to ensure the best fit.

      Kind Regards,
      Hector B - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality could be better but ear placement is quite comfortable and the customer service is good. Knock on wood, I don't need to return this

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Peanut, thank you for taking the time to review our product. I'm glad to hear that you like the fit of the earphones! I'm sorry to hear the sound quality is not what you were expecting. I would recommend making sure the earphones are up to date with the latest firmware. Once again, thank you for your time. Have a great day! Kindest, Kerri - Bose Technical Support Specialist. bose

  • Rated 3 out of 5 stars

    To much mass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave them a try, even though the reviews warned me. They noticeably heavier then the competition. Returned them the same day.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Did not stay in ear canal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was great they weren't any of the adapters that first my ear. Ultimately I returned them

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hurt my ears

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality was good but after wearing them for a little my ear started to hurt like they didnt it correctly. i actually returned them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great Name

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking forward to these but unfortunately they’re too big and bulky and the music sounds like there’s too much bass and not enough treble.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great sound, but would NOT stay in my ears!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried all sizes of the ear plugs, they just were too heavy and bulky and would not stay in my ears while working out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Too big

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried them for three days, could not get use to the size and weight of the ear buds. The sound was good

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, there. Thank you for your review of the SoundSport Free wireless headphones. We're sorry to hear that they didn't work out for you. We may suggest a different model headphone such as our SoundSport Wireless headphones or SoundSport Pulse wireless headphones. We certainly appreciate your feedback and hope you have a great day! Ashley - Bose Support bose

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Same not ready for prime time Bose garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had high hopes for this product but instead was met with another garbage Bose product trying to keep up with the times and not ready for release. These headphones actually look dumb hanging outside the ear almost like a growth and never stay connected and actually are too pricey for the amount of sound they actually put out. Save your cash and buy other products that actually work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not as thought!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio level is not as deserved. I have to raise my volume all way maximum to listen my music. They should work on it and minimize its size too.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Samraee,

      Thank you for providing your review of the SoundSport Free wireless headphones. We are sorry to hear that they did not quite live up to your expectations. We would recommend that you give us a call so we can take a closer look at that and ensure you're getting the most out of your headphones. Please, also try the headphones with another mobile if possible.

      Contact information: https://bose.life/2LXQA9c

      Thank you again,

      Mohsin - Bose Support Bose

  • Rated 3 out of 5 stars

    Great earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earphones. But only down fall is that you need both to function. You can’t have one on and have the other one charging like the AirPods.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, xadrizzy. Thank you for sharing your review of the SoundSport Free wireless headphones. It is good to hear that you enjoy them. You are correct, to get stereo audio both headphones are needed as the Bluetooth signal is first processed by the right earbud which is then streamed to the left. However, if you prefer to use a single earbud, you can use just the primary (right) earbud alone. We appreciate you taking the time to share your feedback. Have a great day! Best Regards, Greg - Bose Support bose

  • Rated 2 out of 5 stars

    Solid quality but still suffering from lag issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well built and excellent audio quality. Unfortunately, it still has lag issues on the YouTube app. Works well with Hulu, Netflix and Amazon Prime. Definitely worth purchasing if you don’t watch YouTube. If you do then the audio sync lag is bad even after software update. Since I am a huge YouTube content user, this is a 2 star for me. If lag issues are fixed then I might reconsider again in the future. Till then my trusted airpods are always by my side.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Bose wireless headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was good but the earpiece is too heavy and doesnt stay in the ear

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is standard for the earbuds to sound out of one earbud for phone calls, but the left routinely doesn't pick back up after the call.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    bulky and heavy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Bose but this one I don't like. Too heavy and bulky to the ears. It hurt my ear after using it for an hour.

    No, I would not recommend this to a friend