Customer Ratings & Reviews
- Model:
- 774373-0010
- SKU:
- 5876110
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 3.6 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connection
Sound Good, When they Work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will not stay connected to Pixel 2. I've read iPhone has the same problem.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello carchd, thank you for taking the time to write your review on the SoundSport Free headphones. We are sorry to hear about the issue you are experiencing with the connection. There are a few troubleshooting steps we can provide so that you may enjoy your headphones with ease. You may update the firmware of the headphones using our online firmware updater: https://bose.life/2hMBCD5. We also recommend trying a hard reset on your device. If you should need further assistance, we recommend reaching out to our support team in your region. Contact information can be found here: https://bose.life/2JpX9Pz. You'll want to select your location, scroll down and click Contact Us. We hope this helps! Ashley - Bose Support
Good sound. Limited ability for calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that only the right earpiece has a microphone. Limited ability for usage.
No, I would not recommend this to a friendBuy something else
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose sound quality is either no longer good or not available on these headphones.
No, I would not recommend this to a friendUse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for music but not that the phone calls it's okay for phone calls sometimes but not 100%
I would recommend this to a friendBrand response from Bose
Posted .Hi Costello,
Thank you for purchasing and taking the time to review your SoundSport Free Wireless In-Ear Headphones. I am sorry to hear that you are unhappy with audio quality of the headphones when on a call and would recommend that you reset the connection with your device by following the steps that are listed on this article here https://bose.life/2nMSqyd.
If the issue still persists after you have attempted these steps then please get in touch with our customer support team via https://bose.life/2XnA0oS so we can assist you further with this issue.
Kind Regards,
Hector B - Bose Customer Support
Should have waited for new sound proof buds
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose buds aren't sound proof [they have come out now but overpriced] also sound cuts in and out
No, I would not recommend this to a friendNop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nop! I don’t lile the sound! And to spensive for the price
No, I would not recommend this to a friendReturned for wired version
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I kept losing the signal between the buds. I exchanged them for the wired version and am very happy.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi Seth,
Thanks for sharing your experience with the SoundSport Free headphones. We are sorry they didn't work out for you and are happy that you were able to exchange them for something that works for you. Regarding the connection issues, you mention we would recommend making sure the headset is updated to the latest software.
Regards,
Tony G - Bose Support
Good earbud but controls are hard to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love bose products, have portable speakers, headphones, soundbars, etc... So it would be natural to have this sports earbuds, but this time was not the case and I decided to return it. Controls are hard to press and there is no on/off button, you have to return it to the box to shut it off. Sound is awesome by the way, just do not liked the controls.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello there, szimath,
Thanks for taking the time to provide a review of the SoundSport Free wireless headphones, glad to hear that you enjoyed the sound quality. However, we are sorry to see that these did not quite live up to your expectations. We definitely appreciate you for being a fan of our products. If there is anything we can help with in the future, please do not hesitate to reach out to us on our Community as well.
Link to the community: https://community.bose.com/
Thanks again for the great feedback.
Take care,
Mohsin - Bose Support
bose
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well but kept falling out of one ear. finally bought earphones
No, I would not recommend this to a friendUgly Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t love the way they stick out of ear. Probably wouldn’t buy again.
No, I would not recommend this to a friendI want to the like them, but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just can't get over how an inexpensive Asian knock off BT stereo headset can get audio over YouTube right, but not a high end Bose BT stereo wireless headset? I updated the device per Bose updater and it did not fix this issue. I just couldn't justify keeping it and so they were returned. I will wait for 2nd generation and hopefully they will get it right.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello, Coraraven.
Thank you for taking the time to write a review on your SoundSport Free wireless headphones. We're sorry to hear that you experienced an audio-video delay when watching Youtube with your headset. We appreciate you trying the firmware update. Audio-video synchronization can depend on the app being viewed (e.g. Youtube, Netflix, etc). We will continue to partner with select app developers to improve these experiences.
Though it appears that you've chosen to return the headphones, we hope that you keep us in mind for the future. We are always working to improve our products, and your feedback is vital to our efforts. Have a great day!
Jesse - Bose Support
- Pros mentioned:Battery life, Sound qualityCons mentioned:Connection
Solid set of truly wireless buds, but not perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a Bose user for a while. I've had QC25, QC35, Soundsport, and Soundsport Wireless. I wanted to test the market for truly wireless earbuds after reading some bad reviews about Bose's Soundsport Frees and...well, that's two weeks of my life that I'll never get back. I tried the Jabra Elite 65T's and tried my absolute best to enjoy them, but their sound quality was anemic compared to what I've grown accustomed to with Bose. Bose's truly wireless buds provide excellent sound and decent battery life. The carrying case is a little bigger than it needs to be, but that's not a deal breaker. What I thought would be a deal breaker was the oft-reported connectivity issues; I've had my Soundsport Frees for about a month now, and I have only had one weird connection drop that was resolved by powering off and on again. The connection, in my experience, is just fine. I should note that I ONLY use these buds to listen to music. However, the one time I did try to watch a YouTube video with them, just to test the connection, there was a desync issue. I can see how this would be a deal breaker for other people. Hopefully this is something that can be resolved with a software update, but other than that one biggie, I think they're great earbuds--just not perfect.
I would recommend this to a friend - Cons mentioned:Connection
ok sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the left pod cuts out now and then, it is bothersome
No, I would not recommend this to a friend Nice but
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were great but i had issues with them staying in my ears. I guess i have small ears
I would recommend this to a friendThey didn't fit well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn't fit well kind of big my husband didn't like them so we return them
No, I would not recommend this to a friendEarbuds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t fit my ears just right I so I returned them for a different pair
I would recommend this to a friendBrand response from Bose
Posted .Hi Mike,
I'm sorry to hear that the earphones did not fit into your ears and you have chosen to return them.
In case you were unaware, the SoundSport Free earphones come with three different sized ear tips to give a stable fit. I would have recommended trying the different sizes to find the one best fit for you.
Thanks!
Kerri - Bose Customer Support
Good for sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good for listen music in everywhere when you are hold still. If you’re in sport it maybe dropped.
No, I would not recommend this to a friend- Cons mentioned:Connection
Great Sound, ATROCIOUS Connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I can't believe Bose allowed these to be released. There was obviously nowhere near enough R&D performed....these things are constantly dropping Bluetooth connection. It's not just me, this is a widely known issue and Bose has yet to fix it. Returning product immediately!
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello HuwhyMe,
Thank you for providing your review of the SoundSport Free wireless headphones. We are sorry to hear about the trouble you had with your headphones - we understand it’s frustrating when a product stops working properly. This is not the experience we want you to have with any of our products. We stand by our products, and we are here to assist if you come across any issues with them. We see that you have decided to return them but hope that in the future you will give us another chance.
Thank you again,
Mohsin - Bose Support
- Cons mentioned:Connection
Dropped calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It wouldn’t stay paired to my iPhone. Constant connection issues...
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello and thank you for reviewing the SoundSport Free headphones. It is very concerning that you are experiencing constant connection issues. Would you kindly update the headset as this may take care of the problem. If the issue does not resolve, we encourage you to reach out to our Support team at https://www.bose.com/en_us/contact_us.html to further discuss the issue. Thank you, Suzanne - Bose Support
- Cons mentioned:Connection
Absolutely garbege
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using this for a year. It's miserable. I bought this as a replacement for my airpod. Biggest mistake ever. Lagging, can't connect correctly, extremely hard to switch between devices. Yes the audio quality is decent but no I regret I buy this piece of annoying device.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi Jason,
Thank you for sharing your experience with the SoundSport Free Wireless Headphones. We are sorry to hear that they didn’t live up to your expectations. There are a few troubleshooting steps we can suggest to help you enjoy your headphones more. We would recommend visiting our community forum at https://bose.life/2Ap8pIs for assistance.
Have a great day!
Tony G - Bose Support