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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 427 Showing 8,521-8,540 of 9,161 reviews
  • Rated 3 out of 5 stars

    bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones were way to big for me had to replace.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Geoorrgee. Thank you for your review on the SoundSport Free wireless headphones. We're sorry to hear that you have returned them as the design did not fit your needs. However, we certainly hope that you will give us another chance in the future. Best regards. Ashley - Bose Support Bose

  • Pros mentioned:
    Bass, Comfort, Fit
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent wire-free headphones!!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! I really didn't expect a fully wireless headphone to have a loud bassy response. Let alone stay in my ear despite vigorous activity. These little guys may be small, but they pack a big loud sound and are quite comfortable to wear. I have little fear of them falling out of place. The travel case they come with is a handy little portable charger as well. They come with a pretty steep price tag, but I would give them a recommend if you're looking for a good set of headphones and you still want some mobility while jamming out.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good sound/ bad fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 5 workouts these earbuds fell out 5 timesbad

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Kjv77,

      Thanks for providing a review of the SoundSport Free wireless headphones. We're sorry to hear about your experience. Please reach out to us so we can ensure a proper fit and that you're getting the most out of your headphones. You may also follow our guide here: http://bit.ly/2RnBEQr

      Contact info: https://bose.life/2LXQA9c

      Thank you again,

      Mohsin - Bose Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great whenever they work, constantly quitting on left side and then turning off completely after about 3 songs. I have a 50.00 pair that work better than these. Very disappointed in Bose.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for sharing your review on the SoundSport Free wireless headphones, ERN1. It is wonderful to hear that you are enjoying the audio quality. However, we are sorry to hear that you are experiencing an issue with connectivity. We ask that you kindly reach out to our support in your region so that we may assist you https://bose.life/2JpX9Pz.. We look forward to hearing from you. Have a great day! Ashley - Bose Support Bose

  • Rated 3 out of 5 stars

    LIKE HAVING NO ABSOLUTELY NO WIRES!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SOMETIMES ECHOS, BUT OVERALL IT'S VERY HELPFUL TO HAVE.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Outstanding Buds!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose SoundSport Free Wireless Headphones are really a premium quality set of headphones (well, ear buds really). If you are familiar at all with using Bose products then the quality and performance will not surprise you. Typical Bose perfection! The headphones fit beautifully and do not feel heavy or bulky. I was a little worried they would be at first but they are fine. The design with the case is really well thought out and works great. Bose is not the first company to come out with this type of small ear buds, but I do think they have perfected them. You might not expect the sound to be very rich or full from looking at them but you would be wrong. The sound is amazing. Beautiful highs and plenty of bass. Connection with the device of your choice (tablet, phone or what have you ) is easy and solid. Battery life is excellent as well. If I had anything I would list as a "con" for these it is that if you get the volume up to a moderate level people near you will know what you are listening to. However, this really isn't a fault of this particular product so much as it is an element of there design. Making them small and easy to just fit in your ear without having any real padding around the outside is bound to lead to the sound leaking out. I really don't think you can make a powerful ear bud like this and not have that happen. But again, this is just at moderate to higher volume levels. If you need a small, discrete, easy to carry and to use set of headphones but insist on top quality sound then these are for you.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound but constantly adjusting buds in my ear

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Anapicks.

      Thank you for taking the time to write a review on your SoundSport Free wireless headphones. We're very happy to hear that you're enjoying the sound quality of your earphones.

      To enjoy the most secure and comfortable fit, we would recommend trying all three sizes of the StayHear+ Sport ear tips that are included in the package. Medium is attached when you first open the box, and there is also a small and large pair. Some customers have benefited from using a different size in each ear. We hope this helps! Have a great rest of your week.

      Jesse - Bose Support Bose

  • Rated 2 out of 5 stars

    Good sound, but computer pairing is a nightmare.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found out, after hours of trying, that these headphones will NOT correctly pair with a Windows10 computer (Mac works fine). Going through the many steps required to get both sides to play sound still will NOT help with the sound delay when watching videos.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello John,

      Thank you for sharing your review of the SoundSport Free wireless headphones. We're sorry to hear about your experience. We appreciate you taking the time to try them out and share your feedback. Have a great day!

      Best Regards,
      Greg - Bose Support Bose

  • Rated 2 out of 5 stars

    Bose for other products

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love bose and all there products but these had me angry the left ear bud cuts out the battery don't hold a charge like it says it would I tried all attachments and they still come loose and fall out of my ears.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hurts my ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These may sound great, but they hurt my ears so bad that I had to return them. It wasn't just mine either. My husband did not like his either because they were either too loose or too tight and hurt his ears. Both sets were returned within 6 days.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drops connection every time, Bose had to replace with a new pair and guess what they dot stay connected either. Now they have decided to replace a second time. Thought I was buying a premium product. Nope

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Dave,

      Thank you for providing your review of the SoundSport Free wireless headphones. We are sorry to hear about the trouble you had with your headphones! This is not the experience we want you to have with any of our products. We know how frustrating it can be when your products stop working properly. In such a case, we are here for you. We hope that you will give us another chance. Feel free to reach out again if you have questions or concerns.

      Thank you again,

      Mohsin - Bose Support Bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Terrible for running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps falling out of the ear and very bulky. Good sound quality but not good for any sports or gym or any activity

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Tris,

      Thanks for providing your review of the SoundSport Free wireless headphones. We engineered the earbuds along with the StayHear tips to stay in place and stay comfortable. We are sorry to hear that they did not quite work out for your needs. It great feedback like this that allows us to continue to make our products better. If you're interested, we can take a closer look and ensure you're getting the proper fit by reaching out to us on our Community or by phone.

      Link to our Community: https://community.bose.com/
      Additional contact info: https://bose.life/2LXQA9c

      Thanks again for your interest in our Bose products.

      Mohsin - Bose Support bose

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to returned them because they gave me to many problems.... they disconnect all the time and the fit is a little big for my ears.... I'm 6'1" and I couldn't fine a good fit, Not worth the money.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for your review, Termite. We're sorry to hear that your experience with the SoundSport Free wireless headphones was not the best. Though we see that you have returned them, we appreciate you giving them a try. We hope that you'd be willing to give our products another chance in the future. Warm regards, Ashley - Bose Support bose

  • Rated 2 out of 5 stars

    Great sound not so great fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned because I did not like the look/fit of these. Stick out very far from ear and didn't seem to stay in during exercise. Switched to apple airpods which work great, but are a drop in sound performance.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bose

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it because there is no sense to have it and there is big gap deleted video to audio .so better not buy if You plan to watch video clips

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Left bud doesn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed . Have a few Bose products , never had issues with them. Was excited about these , letdown when I tried connecting them, no matter what I did, left bud just didn’t work. Had to return.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello J3du30,

      Thank you for providing a review of the SoundSport Free headphones. Sorry to hear that you are disappointed. We understand that you have decided to return them, and we hope that you will give us another chance soon.

      We appreciate the feedback and are always looking for ways to improve our users listening experiences. Just to let you know for future, if you need any support for your Bose products, feel free to contact your local Bose technical support team. Contact information can be found here - https://bose.life/2qwENj4

      Take great care, Mohsin - Bose Support Bose

  • Rated 2 out of 5 stars

    Great sound - terrible technology!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These chronically provide intermittent sound. They can be the same distance from the provider and still cut sound out...I even took it to the Bose store where they were aware of the issue and updated the item...issue continues. May end up returning.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi hlfematt,

      Thank you for providing your review of the SoundSport Free wireless headphones. We are sorry to hear about the trouble you had with your headphones. This does sound like unusual behavior, and we understand that you are considering returning them, but we hope that you will give us another chance. Please contact our Bose technical support team directly so we can take a closer look at the issues you're encountering. Contact information is located here: https://bose.life/2v8YQJ0

      Thank you again,

      Mohsin - Bose Support Bose

  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 sets of Bose Earbuds. A set of Bose - SoundSport Free True Wireless Headphones Jan 8th 2020 and a set of Bose - Sport Earbuds True Wireless In-Ear Earbuds - Glacier White on November 20th 2020. I spent $369 over all on these earbuds. The tooth on the charging case snapped on 1 set. They do not charge any more. The other set let approximately 50 minutes before the battery runs out. I am very disappointed in the quality of Bose so far. Will you replace these headphones?

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Left Ear Disconnects

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great...BUT the left ear disconnecting from the right bud. Looked it up and multiple people had the same issue and there was no resolution from Bose.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Save your money.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total garbage! Constantly drops audio. More for the left bud, but right will drop also when you move more than 3-4 ft from your device. Even had music slow down like an old turntable on the wrong speed. I should have read more reviews and looked into the Bose support page, many complaints and no answers to fix the problem, other than clear out connected devices and hope for the best. Very annoying during workouts.

    No, I would not recommend this to a friend
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