Customer Ratings & Reviews
- Model:
- 774373-0010
- SKU:
- 5876110
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 3.6 out of 5 stars
- Connectivity
Rating 4.1 out of 5 stars
Customers are saying
Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.
This summary was generated by AI based on customer reviews.
Disappointed with Bose
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for wireless buds to keep at work and I have always been a fan of Bose products. These buds worked great in the beginning, but now 8 months later, the buds do not last very long and the case is horrible. If I turn on the buds with 70% charge, within 1 hour of just listening to music, the buds die. As for the case, if I do not keep the case plugged in, it will lose its charge within the course of a day. Looking for new ear buds.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello, thank you for your recent review of our SoundSport Free headphones.
I'm sorry to hear that you are having issues with the charge and battery life of this product. This headset comes with a 1 year warranty designed for service, so please reach out to Bose Support directly when you can for service on your product.
We look forward to hearing from you!
Liam W - Bose Customer Support
Not what I expected, but sounds good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left ear can only be used by itself only if the right ear is completely dead. I was told this after purchase when I asked another user. Other brands you can use any ear at anytime.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello,
I am sorry for any confusion here. In the SoundSport Free headphones, the signal path runs from the source device to the right earbud which then sends it to the left earbud. The left earbud cannot be used on its own.
If you have any questions about this, please feel free to reach out to us.
Kind Regards,
Tori Mae - Bose Customer Support
- Cons mentioned:Connection
Bose Soundsport wireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! The left ear piece constantly became disconnected. Common problem from the research I did. Returned and bought Apple airpods, they are great!
No, I would not recommend this to a friend Don't buy to watch TV
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst headphones from Bose. When I watch TV, I experienced a lag between voice and sounds. Returned this and bought an Airpod and it worked like a charm.
No, I would not recommend this to a friend- Cons mentioned:Connection
Look good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app is no good Connection with the Bluetooth is not good If I have the chance don’t spend all this money in this equipment!!!
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi Pedrillo,
Happy to provide some Bluetooth troubleshooting steps to resolve your concerns. Our guide at https://bose.life/2WMx1mR will help you get back to making the most of your headphones.
Andy - Bose Customer Support
Little disappointed (my ears are burning)
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For this much on some headphones and specially Bose. I feel like they could have done something about the getting hot situation. After long hours of wear $8!t gets hot! Not my other wireless Bose though!
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello, OhhShh.
Thank you for taking the time to write a review on your SoundSport Free wireless headphones. We're sorry to hear that the headset is becoming uncomfortable for you in warmer temperatures. The recommended operating range of the SoundSport Free is 5 °F to 122 °F (-15 °C to 50 °C). Also, we would recommend keeping the headphones out of direct sunlight when possible.
If you experience difficulty within this temperature range, please don't hesitate to reach out to our support team at 1-800-367-4008 for further assistance. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great day!
Jesse - Bose Support
- Pros mentioned:Sound quality
This is why i shop at best buy GREAT PRICE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bose what can i say great SOUND I am not happy with the earbuds they don't fit well and i always feel as if they are falling out which the do often
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi Ralph,
Thank you for taking the time to review our product!
We are sorry you are having trouble with the earbuds. We would recommend changing the eartips using the different sizes provided in the box to find the most secure fit. Should you still experience trouble after this please reach out to your local customer support center who will be able to assist you further.
Once again thank you for your feedback, we always value our customers opinions.
Kind regards,
Kerri_K - Bose Technical Support Team
BOSE wasn't ready
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.heavy, works fine with my phone. bought it for my PC. there's a technical issue with delay on PC's. the company knows. stuff like this ought to be shared with consumers upon purchase. returning them.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hi,
Thanks for taking the time to write this review. We are happy to hear that the headphones are working on your phone. Regarding the issues you are experiencing, we would recommend keeping the headphones software updated using the Bose connect app or by going to btu.bose.com. Sorry to hear that you will be returning the item. If you ever decide to give us another chance, we wanted you to know we are here to help. Here is a link to your local Bose support https://bose.life/2qwENj4 . Click on your country, scroll down to “Contact Us”. Regards, Tony – Bose Support
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stays snug in your ear....thats about it. Sound constantly disconnects and freezes. I got this because I was hesitant about the apple airpods. Returned these and tried the airpods, so much better!
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello there, Paul!
Thank you for sharing your experience of the SoundSport Free wireless headphones. Sorry to hear that it did not live up to your expectations but we truly appreciate that you gave them a try! We understand that you have returned your headphones and hope that in the future you would be willing to give us another chance! If you have any further questions, feel free to contact our Bose technical support team. Contact information can be found located on the Bose website.
Very best regards,
Mohsin - Bose Support
- Pros mentioned:Sound quality
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones have great sound, however the sound goes in and out when near traffic lights, outside a hospital, or nearby security systems.
I would recommend this to a friendBrand response from Bose
Posted .Hi MK55,
Thank you so much for taking the time to review your SoundSport Free Headphones. I am glad you are enjoying the sound quality.
I would suggest ensuring your headphones are running on the latest software and that the device you are listening to music from is close by to help with the interference issue. Should the issue still persist please call Customer Services who will be able to help further.
I would like to thank you again for taking the time to review our products. Customer feedback is vital to us as it allows us to make improvements to our products to ensure complete customer satisfaction.
Have an amazing day.
Kind Regards,
Vicky - Bose Technical Support
- Cons mentioned:Connection
Fails at doing its job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds would continually lose their bluetooth connection especially the left one. Really a let down from bose. Returned 3 days after purchas
No, I would not recommend this to a friendBrand response from Bose
Posted .Thank you for taking the time to write your review on the SoundSport Free headphones. We are sorry to hear that your experience with them was not ideal. We appreciate your feedback, and we are always looking for ways to astonish our customers. We hope that you will give our products another chance in the future. Best regards. Ashley - Bose Support
Mixed feelings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used wired sound sports for over 4 years now. Made a switch to the wireless and I'm not very happy. It's very strange that the left earpiece doesn't work for phonecalls.
No, I would not recommend this to a friendGreat sound quality but poor design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are soo clunky and I had to return them because something about the design I was allergic to. I literally had a red ear and a lot of irritation from wearing them for only a few minutes.
No, I would not recommend this to a friendBose buds were disappointing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not keep these buds in my ear. I returned them for Beats over the ear type wireless headphones. I love most Bose products so I was disappointed when I had to return them.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is too bulky. I do not recommend this product to anyone active.. quality is amazing.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Look like shrek ears!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don’t mind looking silly then these are by far the best for sound quality They stick out so far and are huge!
No, I would not recommend this to a friend - Cons mentioned:Connection
Not compatible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to use with an online game. The sound lagged behind the video graphics. Never would sync correctly. Probably better for music only.
No, I would not recommend this to a friendBrand response from Bose
Posted .Hello, KAnn.
Thank you for taking the time to write a review on your SoundSport Free wireless headphones. We're sorry to hear you experienced an audio-visual delay when using the headphones while gaming. A small delay can occur when using headphones that utilize Truly Wireless Stereo, however, we completely understand this can be frustrating.
The signal flow from your headphones will go from your connected device to the right earbud, where the signal is processed and then streamed to the left earbud. Due to this, it is important that you avoid any added interference from objects such as Wi-Fi routers or heavy clothing. We recommend always ensuring that your headphones, the Bose Connect app, and the apps you're using for video, audio, and games are up to date. We will certainly pass your feedback along to our engineering team. Thank you again, and have a great weekend.
Jesse - Bose Support
- Cons mentioned:Connection
Good sound when working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left earbud kept losing connection. Search online shows that the problem has existed for a while. Was hoping to find a fix but none could be found.
No, I would not recommend this to a friendBrand response from Bose
Posted .Thank you for taking the time to write a review on your SoundSport Free wireless headphones, 1911. We're glad to hear you enjoy the sound quality of the earphones. The left earbud disconnecting sounds frustrating, and we want to help. The signal flow from your headphones will go from your connected device to the right earbud, where the signal is processed and then streamed to the left earbud. Due to this, it is important that you avoid any added interference from objects such as routers or heavy clothing. We recommend keeping your source device closer to the right side of your body, and always ensuring that your headphones, the Bose Connect app, and the apps you're using for video and audio are up to date. If the issue persists, please don't hesitate to reach out to our support team at 1-800-367-4008 for further assistance. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great day. Jesse - Bose Support
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like I was hoping they would fit for my Fiance but they didn't. The small ear piece did not fit at all they kept falling out and it would not let us make calls.
No, I would not recommend this to a friend- Pros mentioned:Fit
Didnt sync video.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though the headphones felt comfortably in the ear. Didn't sync video when playing different apps, even after firmware upgrade.
No, I would not recommend this to a friend
