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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 430 Showing 8,581-8,600 of 9,161 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Bose but this needs a little tweaking, it does not fit and if when I tried was very uncomfortable. Great sound but to hard on my ears.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Beautiful! Thank you for reviewing the SoundSport Free wireless headphones. We are glad to hear that you are enjoying the great sound. I am sorry to hear of your difficulty with the fit. It sounds like you may benefit from a different size eartip. Thank you for sharing your feedback. Have a great day! Best Regards, Greg - Bose Support Bose

  • Rated 2 out of 5 stars

    Uncomfortable Earbuds

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't know how well they work. I tried them on and they're Very Uncomfortable. So I've Never Used them I just.put them back into the Box.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed in battery life of product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was greatly disappointed, when after 2 years, the battery life on this product reduced to ~ half hour. This made this product totally useless.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Love these Ear Buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to try this product out because I was interested in the wireless aspect of these earbuds. I have a ton of hair and I'm never standing or sitting in one place more than 2 mins so these buds were great for me because I'm not hooked up to any cords or wires and I can walk into any other room of my home without losing connection. The sound quality is great! I love using them to talk on the phone while doing house chores! I even took a shower with them in and they never fell out of my ear once! I love that I can just pop them back into the case and the case charges them up without having to be plugged in. The battery life is very long! I can use them all day without having to recharge. They never get tangled in my hair and If you lose them, the app will find them for you! These earbuds are seriously really awesome for so many reasons! You MUST get them!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Expected Better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hook up pretty easily but with an IPhone you don’t get to access all the features like the AirPods. They die significantly faster and also take a little longer to charge too.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Rae23,

      Thanks for providing your review of the SoundSport Free wireless headphones. Sorry to hear that they did not quite live up to your expectations. A fully charge battery will last up to 5 hours under normal volume level conditions. If you feel that they are not functioning correctly, please visit our support page for further assistance: https://bose.life/2v8YQJ0

      Thanks again,

      Mohsin - Bose Support bose

  • Rated 2 out of 5 stars

    No what you would think

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told these work independently of each other. That’s not the case. Only the right one does. The left one only works when you are using the right as well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Great Sound, Mixed Results

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I want to get what In really like about these Bluetooth Earbuds out of the way. The case feels premium and works really well and even fits inside of your pocket so it's travel capability is just fantastic. The earbuds themselves definitely fit inside your ear really well and it does come with adjustable tips to fit your ears. Sound quality is fantastic for the most part and sound on par with what I would expect at this price range. The noise cancellation is very good though I suspect that it is not active and is just a very good passive noise cancellation. Well I've got quite a bit that I didn't care for with the earbuds though a lot of it can be worked out. For one the pairing process was....mediocre. I can't quite tell if the pairing process was more adapted towards an iPhone, but with my Google Pixel the process took several minutes and attempts and the startup guide that it comes with just tells you to follow the on-screen prompts which didn't work several times. Eventually it just decided to work when it wasn't even supposed to have been finished, and I decided whatever and started using them. Initial experience was very positive sound was good, loud, and balanced. The in-ear controls were difficult for me to get to so I could never use these for a workout which I feel like really is one of the bigger points of these style of completely wireless Bluetooth Earbuds. Then the big thing that infuriated me happened, it started dropping audio at first I just wrote it off and turned them off and started it back up, but it kept happening. Not consistently, but often enough that it really took away from my experience. For something that is priced to be a premium version of Apple AirPods I expect an experience that would expand on what the concept can do, and I just don't see it in Bose's product. It's definitely still good, but it sure is disappointing.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello. Thanks for sharing your review of the SoundSport Free wireless headphones. We're concerned to hear about the issues you've experienced and would love the opportunity to address this concern with you directly. So that we can best work with you to find a resolution, we recommend contacting us directly by phone. Please give us a call at 1-800-379-2073. We are open Mon. – Fri., 9 AM – 8 PM EST. Thank you! Bose

  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Sound quality not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and volume was horrible for the price. My AirPods sounded better and are much smaller with a better battery life.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Matpeters25,
      thank you for taking the time to review our product.
      I’m sorry to hear that this product is not as you expected.
      At Bose, we pride ourselves on producing products that will cater to as many people as possible. However, we understand that this may not be suited to an individual’s needs.
      Thank you for your interest in our product.
      Have a great day!
      Kindest,
      Kerri - Bose Technical Support Specialist. bose

  • Rated 2 out of 5 stars

    Feel great but there is a delay in sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I contacted Bose and they plan on releasing an update but as for now the delay is so bad I can’t even play PUBG with which is the whole reason I bought them very disappointed

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello there, Beefred,

      Thanks for taking the time to provide a review of the SoundSport Free wireless headphones. Sorry to hear about the trouble you're having. To clarify, we have released a firmware update in the past to improve audio/video synchronization which you can read more about here: https://bose.life/2qW8hZE

      We apologize that you're disappointed but if there is anything else we can do to help you enjoy your headphones more, please let us know.

      Take care,

      Mohsin - Bose Support bose

  • Rated 2 out of 5 stars

    Ok ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So had these for about 2 months and the left ear bud turns off often when on. I paid too much for this.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Don't Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connection not good keeps disconnecting from each other makes weird noises at times low battery life. Returning this item to Best Buy

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for taking the time to write a review on your SoundSport Free wireless headphones, Juan. We're sorry to hear you're experiencing difficulty with this model's Bluetooth connection and battery life. The battery is engineered for about 5 hours of music playback at medium volume.

      The signal flow from the headphones will go from your connected device to the right earbud, where the signal is processed and then streamed to the left earbud. Due to this, it is important to avoid any added interference from objects such as routers or heavy clothing. We recommend keeping your source device closer to the right side of your body when possible. If you have chosen to return the product, we hope that you consider Bose in the future. If you have the headphones with you, we want to help. Please don't hesitate to reach out to our support team at 1-800-367-4008 for further assistance. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great day. Jesse - Bose Support Bose

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Junk by Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left earphones are the weaklings. Stop working after 6 months. Phone talks work only on right headphone and that’s by design.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bose® - SoundSport® Free wireless headphones - Bla

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own a lot of Bose products and am pretty happy with most of them, but this one was, sadly, a dismal failure after the first use. Bose Soundsport are too big and heavy.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Ziggy47,

      We thank you for taking the time to provide your feedback on the SoundSport Free wireless headphones. Sorry to see that these did not work out for you. We appreciate the review and it's something we can learn from and improve on.

      If we can be of any assistance to you in the future, please do not hesitate to reach out to us again.

      Thanks again,

      Mohsin - Bose Support bose

  • Rated 2 out of 5 stars

    To heavy for my ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to concept of wireless but these were really to heavy and gave me a headache. I tried them for several days to see if I would like the but ended up returning them

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Didn't last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had great sound initially, but the left one went out right away... and they would only hold a full charge for a few hours.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Crewser66, Thank you for taking the time to review our products. We are sorry you were unhappy with your Soundsport Free headphones. If you reach out to customer services they will be able to assist you further. Thanks again for your review! Kind regards, Vicky W - Bose Technical Support Team bose

  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them less than 2 weeks. I read other reviews saying that the wireless would drop. Well that’s exactly what happens EVER USE. One or the other buds would loose signal while just listening to them sitting down. This happened immediately and i thought, huh it’s nit too bad... fast forward to ever single time i used them it would cut in and out (Loose signal). Plus the overall sound quality isn’t there for something so expensive. Took them back and rebought beats by Dre again. The sound is much much better.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for taking the time to write a review on your SoundSport Free wireless headphones, Texmexjose. We appreciate that you gave the headset a try. We're sorry to hear that you experienced difficulty with the Bluetooth connection and that the sound quality didn't meet your expectations. In the future, we do hope you consider Bose again, and we are always happy to hear your feedback regarding how we can improve our products. Have a great day. Jesse - Bose Support Bose

  • Rated 2 out of 5 stars

    Bluetooth problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones but had a Bluetooth problem that stayed with this version.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    great sound but too bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used all the different ear bud sizes but none seemed to work for me they still kept falling off when I was running

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for your review of the SoundSport Free wireless headphones, Andres. We're sorry to hear that your experience with them has not been ideal. For optimal comfort and audio performance, it is essential that you fit the StayHear+ Sport tips to your ear correctly. Details on how to do so can be seen here - https://bose.life/2QirYtO. We appreciate your feedback. Please feel free to reach out to our Bose technical support team in your region if further assistance is needed. Have a great day! Ashley - Bose Support bose

  • Rated 2 out of 5 stars

    Very disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some reason the left earbud keeps going out when in use and they don't pause or play from the button on right earbud at times will be returning them asap

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey TimR, we are sorry to hear of the issues you have experienced with the headphones. If you have not yet returned them, we would recommend you get in touch with our support team via the Bose website. They would be more than happy to assist you with getting the SoundSport Free working again.

      Kind regards,

      Jeff G
      Bose Support bose

  • Rated 2 out of 5 stars

    Not worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear pieces didn’t fit that well and I tried all of the ones supplied. WAY to much background noise can be heard and I expected more from A Bose product.

    No, I would not recommend this to a friend
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