Customer Ratings & Reviews

This headphones are very sleek looking but once on they stuck out way to much on my ears and did not like that look.

Very bad syncing time with my phone and Mac too, Bluetooth connectivity is unreliable. Returned the product and got Bose QC2

Pros: stylish, sound, quality, features, ease of use, quick charging case, voice promps. Buttons on ear buds Cons: looses connection between the earbuds every now and then, app not the greatest. buttons on the ear buds are hard to use. These are pretty stylish. I would recommend them to anybody. I use them for running, fast movement. They stay pretty solid. I normally use the medium ear silicone piece, But i notice my ears hurt after a little bit of use. I switched to the small ear silicone piece and they fit just as snug, and the ear pain went away. I am overall really happy with the sound quality. On a full charge, the Bose earbuds lasted roughly 4.5 hrs. That seems to be the standard operating use with the wireless ear buds across the board. The case is small, stylish enough and does the job of charging the buds. Once you put the buds back in the charging case, it charges within the hour. I was quite impressed with that. The voice prompt when you take the buds out of the case is nice too. The lady lets you know when the buds are connected and what device they are connected too, when the battery is low, etc. The app is just OK. It acts as a secondary music app, meaning you have to open another music app first, and the Bose app works off that. But the Bose app, you can't fast forward or rewind songs and i thought that was stupid, defeats the purpose of it being a music app. The con is they tend to loose connection between the ear buds themselves. Neither buds lost connection with my phone and that was good. But when the phone was in my pocket.....every now and again, the buds would loose connection with each other. It was only momentary, i never had to do anything to get them to reconnect. They did it on their own within a second or two. (hence the 4 stars). The buttons are hard to push, more than likely, you will have to take the ear buds out of your ear to use the buttons on the earbuds. I do recommend them, I am happy with my purchase so far.

Don’t buy these for any other purpose than listening to music while you exercise.

Glitches with the app was a concern n how they stick out gives Frankenstein effect

I am so impressed with these! I was debating on purchasing the completely wireless earbuds or the ones with a wire still. So happy I chose these! Clear sound, awesome bass and they are very comfortable. Battery life is fine for this type of product. Also, the case is freaking sweet. LOVE!

Wide sweat them to death From working out at gym Don’t last long in that situation

Don't expect to get the firmware updated via the app. Unit came with 1.3.7, constantly crackling, popping and disconnecting. They would be returned had I not been on vacation and not wanting to take the time to return them. Guess I'll try updating with a computer when I get back. So in a nutshell don't buy these unless you plan on having a computer and a couple hours to make them work. Major letdown.

These were too big for my ears and I was afraid they would fall out and I would lose one. We returned them.

During the workout this is perfect; however, if you want to watch movies or videos, this is useless. There is 1 second time lag between video and the sound. I experienced this time lag with the MacBook, iPhone, windows laptop, and iPad. Installed 2018 latest Firmware, but didn't fix the issue. For $200 and 2017 Sept released product, this is garbage. What happened to you BOSE? Going to return this.

I have been using these headphones for about a month and here are my pros and cons. Pros: Awesome sound, battery life, comfortable fit, easy to connect and great base station for recharge. Cons: Mono sound during phone calls and only being able to connect to one device at a time. When I am using them for working out, they are the best around. When using for work and on the computer, there are some limitations. Overall though, they are the best i have ever tried. Highly recommended.

Not very comfortable. Great sound but didn’t fit in the ear well

Tried several times to reach a store but the store hours are a nightmare for people that still have a regular work schedule and still going to an office. I can understand adjustments due to Covid but BB should also apply more flexibility for returns. Flexibility and understanding goes both ways. Switching to Amazon for easier return process.

Intro: For this review, I will list several categories and remark upon each of them. I will then end with some closing thoughts. I hope you find this review to be helpful in your (possible) purchase! Sound quality: For Bose, the sound quality is on par with other audio devices they sell. The sound is rich, the bass is there (but not too over-powering), and the mid-range sounds pretty natural. Taking calls on the earbuds is an easy process and both sides of the phone call can hear each other with almost “crystal clear” quality. Noise cancelling: As one might expect with “true” wireless earbuds, the noise cancelling isn’t the greatest. While it is able to passively block out some noise, it is not on the level of other (non-true wireless) earbuds. Then again, to my knowledge, Bose does not market these to be noise cancelling. Thus, with that in mind, any level of (unintentional) noise cancelling is great. Compared to Apple’s Airpods, I would say that the Airpods are able to block out noise slightly better than the SoundSport Free. Bluetooth/Tech: The Bluetooth connection works great on the Bose SoundSport Free. The range is fairly good (on par with other wireless earbuds). The earbuds also can pair with an app that has the ability to control the basic functions. Form factor: The case itself is rather large but small enough to not be a nuisance. The case is very well built and includes a battery to charge the physical earbuds while you are on the go. I was able to charge my earbuds multiple times and overall, the Bose SoundSport free lasted around 5-7 days depending on the daily usage. Overall, the case is portable and lightweight enough to carry around virtually anywhere. Regarding the buds themselves, they are pretty large. They are pretty noticeable when one is actually wearing them and that may be a minus depending on what kind of person you are. One plus of their large size is that Bose was able to include a large battery, which means longer runtimes. Other than that, they are really comfortable and the signature Bose StayHear+ Sport tips are magnificent: they stay in while sitting, working out, running, etc. Speaking of working out, the SoundSport Free is water-resistant and getting sweaty on them is no problem: everything still functions normally. The in-line remote is a little hard to control but with use overtime, I feel like that should not be a huge problem. Conclusion: Overall, the Bose SoundSport Free is a solid package offering great sound quality in a portable package. While a tad larger than most true wireless earbuds, the battery life and the aforementioned sound quality more than make up for it. Coupled with the great battery life, comfortable ear tips and the case (with charging capability), this is a great buy for anyone desiring to get into wireless audio devices.

They were from 2018, and one of them didn't work, I have to return it..

It is not comforatble at all if you wear them for more than 1 hour. Only one earphone works when you are on call

They are charhed, and the Bose Connect is downloaded but it can't connect. What am I to do?

only had a year, and broke would not work paid 249.00 for i think

The headphones were too small, and they always felt like there were falling out. The sound quality was marginal.

I bought a TV not earbuds. Can someone please contact me to be sure I haven't been compromised