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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 435 Showing 8,681-8,700 of 9,161 reviews
  • Rated 2 out of 5 stars

    Bose Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose® - SoundSport® Free wireless headphones - Orange doesn't work with youtube app.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello DCR18,

      Thank you for providing your experiencing of the SoundSport Free wireless headphones. What aspect of the YouTube app does not work? Please make sure you have the latest version of your applications running and that your headset is up to date. We would still like the opportunity to further look into it. If you have the time, please feel free to contact our Bose technical support line for further assistance.

      You can find contact information located on the Bose website. Thank you for your interest in our Bose products!

      All the best,

      Mohsin - Bose Support Bose

  • Rated 2 out of 5 stars

    Good brand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly it's good brand but horrible quality. Unsatisfactory item.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Mike! Sorry to hear you feel that way about your SoundSport Free headphones. We'd love to assist with any problems you're experiencing - get in touch at https://bose.life/38Q1vZs. Sam - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Voice call on one ear only... Returned product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly you can hear voice calls on one ear only. Seems like it is behind 20 years in technology because of this issue. Returned the product. Not recommended.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad battery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad battery holding time. Just 4 hours not 5 as bose claims.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big and bulky ... battery does not last very long and can not use the left side alone .. right side must be used at the same time. At my job we are only allowed to cover 1 ear .. with these I can only use the right side.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I was expecting from Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not loud enough I can’t hear the music over nose around me

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    To big for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t care for these they are just to bulky I can’t speak on the sound

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not the best product not very loud and a little large

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too big and calling is inconvenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are for convenience. Although, they do the complete opposite. The earbuds only allow you to hear calls with the right earbud only. In addition, the earbuds are too big and walking a little fast makes them bob up and down. They your best to look else where to buy bluetooth headphones.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi! Thank you very much for your review. The SoundSport Free headphones operate on stereo audio when listening to music, and mono audio when operating telephone calls. This may explain why you may only hear sound from one headphones whilst receiving a call. If you have any further questions or queries or are experiencing issues with the functionality of your product, I would recommend contacting our technical support team. They will be more than happy to help you out. bose

  • Rated 2 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told product were good but I just thought they weren’t that good

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too big

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband bought them for mother's day and they are big and bulky.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not keep in my ear, would always slip out, almost lost one side

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Soma,

      Thank you for providing your review of the SoundSport Free wireless headphones. We're sorry to hear about the experience you had. The StayHear+ Sport tip lets the earbud rest comfortably and securely in your ear. Here are a few tips that you might find helpful:

      The tip wing fits just under your ear ridge.
      1. Insert the earbud so the StayHear+ Sport tip gently rests in the opening of the
      ear canal.
      2. Tilt the earbud back and tuck the tip wing under the ear ridge until it is secure.

      Should you need any further assistance, please contact our Bose technical support team by clicking here: https://bose.life/2v8YQJ0

      Thank you again,

      Mohsin - Bose Support Bose

  • Rated 2 out of 5 stars

    Only works on one ear for PHONE CALLS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They called it a 'feature', you can only hear calls on the right ear

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello,

      Thank you for taking the time to write a review on your SoundSport Free wireless headphones. We appreciate your feedback regarding this model's microphone. We have heard from customers that were requesting a product like our Bluetooth Headset Series 2, and the SoundSport Free can be used in a similar manner. You can keep the left earbud in the case while taking phone calls in the car with the right bud, for example.

      We truly value all feedback, as it helps us improve our products. Thank you again, and have a great weekend.

      Jesse - Bose Support Bose

  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was so upsetting. The left earbud hasn’t worked or synced since taking the product out of the box. My husband spent 6 hours researching how to fixit, but was never able to get it working. Will be returning this worthless product.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Big, bulky and they hurt.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Bose but these are not worth the money. DBT

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones keep getting disconnected from the Bluetooth while working out, tried different things and still don’t work correctly, unfortunately the store only allows 2 weeks to return them, when usually it’s 30 days for other things. I wouldn’t recommend them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Excellent Sound Quality!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Bose quality of products. I already own the Bose SoundSport Pulse Wireless Headphones which are earbuds connected by a small wire. The Bose SoundSport Free Wireless Headphones are the next progression for me as they are similar but without the wire connecting the earbuds. It comes with a rechargeable charging storage case that goes everywhere with me because I use these earbuds everyday and throughout my day. Anytime they are not in my ear, they are in this storage case otherwise easy to lose. And what's nice about that case is that these are getting recharged as well as being stored and protected. So I'm really never out of batteries. I primarily use these earbuds for listening to music while jogging and for listening to music in between of taking business calls. The sound quality is so far absolutely exceptional for both, music and calls, and as long as my iPhone is relatively close by. It's best to wear both earbuds when listening to music because there's a good balance between the two. However, when taking calls, only the right side is needed as it is made to only receive calls from the right side earbud. It works similar to a Bluetooth ear-piece for any phone. The recipients of my phone calls are telling me that I sound crisp and clear, as long as there isn't other outside noise in the room. Unfortunately, the other noises also come in crisp and clear, presenting too much interference. Also, the earbuds are a bit bulky like my others, but it's easy to get used to, and more importantly, they stay in place well when I'm jogging. I put them through a rigorous workout with the fear that they may fall out, yet and much to my surprise, they beat my test. I received these earbuds for a period of three weeks in exchange for honest feedback. This review is solely my own.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Only one functions!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only the right ear phone works. You can only talk on the right. You cannot listen to anything without the right ear phone. The left is useless without the right. The case is amazing but it doesn’t help if I do not need to use the left ear phone, it’s always in the case.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello,

      Only the right earbud will produce audio during a phone call. This is normal due to the technology used to broadcast audio from the right bud to the left bud, known as True Wireless Stereo (TWS). This is also the case with most other wireless earbud brands that use TWS.

      Thank you for taking the time to review the SoundSport Free, we really appreciate your feedback.

      Should you need any assistance then please call the customer care team.

      Kindest regards,
      Zoe - Bose Customer Support bose

  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Good headphones, but with a few issues.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a great start for Bose going "truly" wireless. PROS- - Small - Lightweight - Stays in ears well CONS - Audio desync when watching videos. - Had some mild stutter just after initial setup, hasn't happened since but it made me nervous. I have trouble recommending these - they're a great start, but they don't justify the price just yet. I'd recommend another of Bose's products - the other SoundSport wireless they have with the wire running between them. They don't have the latency issues, and are a much more reasonable price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Really Cool

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how discreet the headphones are. They work together or as individual stand-alone single-ear headphones. What makes this purchase feasible is the feature on the app that can track the headphones if and when you lose them. Whether jogging or walking, the inner-ear web design works great for staying in the ear. I enjoyed the built-in microphone for making easy calls, but the buttons are a tad small. I mistakenly press the wrong buttons when trying to turn the volume up or answer a call. The sound quality, however, is amazing. Totally clear and immersive!

    I would recommend this to a friend
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