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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 436 Showing 8,701-8,720 of 9,161 reviews
  • Rated 1 out of 5 stars

    Hurts to wear.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hurts to wear. Tried with every size gummy piece. Want to return to best buy but took me a couple too many days to find one of the gummy earpiece things to return with it. Not sure which is worse, the uncomfortable earbuds or best buy's return policy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these on b.f. they dont dont fit properly in the ear cranial, it just sticks our and looks bulky and weird. When not in use it suffocating my hearing. I will be returning. The firing is way off and they fall out.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Maurie. Thank you kindly for sharing your review of the SoundSport Free wireless headphones. We are sorry to hear that your experience with them has not been ideal. We would like to suggest trying different sizes of the StayHear+ Sport tips that are included with the headphones. You will want to select the size that gives you the best comfort and fit in each ear. To determine the best fit, you may need to try all three sizes. Also, you may need a different size for each ear. Though we see that you wish to return them, we hope this suggestion helps to improve the comfort so that you can enjoy them to their full potential. All the best, Ashley - Bose Support bose

  • Pros mentioned:
    Battery life, Fit
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing Wire Free Headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. As an avid runner and user of the now two-year old Soundsport Wireless headphones, my expectations were high. However, being Bose and the product they are, they met my criteria. Held up in sweat, light rain, and battery life was great, clocking in about one week for average of 40 minutes running. The charge case is an excellent idea, and love the convenience of it. Never found any dropped connections or anything, and not once did I have issues of them falling out of my ears. Easily worth the price, and highly recommended.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not so greT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was too big. Really uncomfortable if you have small ears

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Sebas,

      Thanks for providing your review of the SoundSport Free wireless headphones. We're sorry that they did not quite work out for you. We appreciate the feedback on the fit. We'll pass this information along to the development and continue to work on improving our products.

      Thanks again,

      Mohsin - Bose Support bose

  • Rated 2 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not recommended, to hard on wearing. is not charging fully

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for your review on the SoundSport Free wireless headphones, Lela. We are sorry that your overall experience with them has not been ideal. In regards to the fit, we suggest trying other sizes of the provided StayHear+ Sport tips. The correct fit is essential for optimal comfort and stability. For the trouble you are experiencing with the battery, we recommend updating the firmware of your headphones using a computer and our online updater - https://bose.life/2LYNuy8. If you should need additional assistance, we encourage you to please contact our Bose technical support team via telephone - https://bose.life/2xseVx1. We appreciate your feedback and hope you have a great day. Ashley - Bose Support bose

  • Rated 2 out of 5 stars

    It was a gift and they loved it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product... it does it’s job for going jogging!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    too heavy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have hardly used these headphones. And while I love Bose and their products these were too heavy and uncomfortable in my ears. I could not wear them for very long. Disappointed and looking again. Blue tooth connectivity was super easy to set up.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello,

      It is great to hear that you love Bose and how easy our products are to set up.

      I am sorry that the headphones were a little to heavy for you. Keep an eye out for our smaller Bose Earbuds 500 launching this year.

      Kind Regards,
      Tori Mae - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Too big for ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It look like a bug hanging out of your ear..took them back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not hold a charge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were great for almost the first year (except that they are very bulky). But then they stopped holding a charge for more than about 20 minutes. They were pricey and I am very very disappointed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sound quality ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great for working out. Sound quality was ok...

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for your review of the SoundSport Wireless headphones, Hhnn. Though we see that they have not met your expectations, we certainly appreciate you giving them a try. We appreciate your feedback. We hope you have a terrific day. Kind regards. Ashley - Bose Support bose

  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones lasted one month before one of the buds stopped working. I took them back to Best Buy and we had to pay an addition $40 if I wanted the new set to be covered. Again, one month. I don't recommend them nor will I continue to shop at best buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It would not show video

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The SD card reader is non-functional. Inserting a recorded SD card, it says it is unable to read the files. Inserting the same SD card into a different make of SD card reader, on another computer, showed the video files. Junk.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage....Just plain garbage. Bose wound up Refunding me all of the money that I paid for this product. I had higher expectations because it was a Bose product but of course they never met their high-quality expectations

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bose Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose® - SoundSport® Free wireless headphones - Blue

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 3 out of 5 stars

    Great sound, but POOR for video

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and bass are excellent. They are comfortable in the ear, and the stayhere + sport tips really are stable. They are great for listening to music. They still have a rather significant problem when playing video. There is a severe lag between video and audio in many (but not all) cases. This apparently has been a problem for months, and Bose recently (12/7/17) issued a firmware update to try to fix it. The fix worked only partially. I can play video on my iPhone using Safari, Music, Netflix, and Amazon Prime. I can't use it for YouTube. It has the same lag when I pair it with a bluetooth transmitter attached to my TV. I really wanted to use them with my TV, so I ordered a new bluetooth transmitter with APTX - I don't know if it will work or not - Bose has said that the firmware update will work with devices (and apps) that follow the AVDTP protocol. But, APTX is supposed to help with latency. It was only $22, so here's hoping. Bottom line, if you are using them for music only, I would recommend them highly. They sound great and the tips isolate sound much better than Airpods. If you want to use them for video, this is not a good choice. Bose claims that the lag results because the bluetooth is received by the right but, and then it is re-transmitted to the left. They claim that a certain amount of lag is inevitable. Their engineers apparently have never put on a pair of Airpods, which somehow manage to each receive BT signal.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Hylobates,

      Thanks for your review of the SoundSport Free. We are delighted to hear you have enjoyed the sound quality and fitting. We understand you are still noticing a lag in your videos. We do not support the use of Bluetooth transmitters with our wireless headsets as they have the tendency to produce latency. Audio-video may also vary depending on the mobile app being viewed (Netflix, YouTube, etc.) We encourage you to use the most recent software for your mobile apps.

      We appreciate the honesty in your feedback as it will help make our products better! Thanks again for your interest in our Bose products.

      Have a safe one!
      Mohsin-Bose Support Bose

  • Rated 1 out of 5 stars

    Not Satisfied with Battery Life

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked amazing at first, these are advertised as having at least 5 hours of battery life on a full charge. I usually get a little less than 1 hour battery life on a full charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sophisticated but ...............

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a difficult time trying to find and install the software that would help me configured my wireless headphone to my computer. It is also too bulky in the ears. Often worried that it may fall off my ears.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great wireless headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless headphones are very impressive! They over exceeded all of my expectations. I was concerned they would fall out of my ears while running because most do but nope! These fit perfectly into my ears and stay in. They are very comfortable to! The sound they put out is amazing and I love the charging case that comes with them! I highly recommend these!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Bose headphones in the past. Previously I had the wired soundsport headphones. I decided to "upgrade" to wireless headphones so I purchased these. Maybe mine were faulty but they constantly cut out and had poor sound quality

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    So powerful yet so small

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the Bose Soundsport Free Wireless Headphones for a little over a week now, and I have been absolutely amazed by these earbuds. The main reason I was so surprised by the performance was because of the size of these ear buds. The sound that comes out from the Soundsport Free is super clear and just sounds so amazing. I was quite surprised by the bass because it is really strong and noticeable in these headphones that are quite small. This is a huge advantage because bass usually lacks in these in-ear type of earbuds. The reason I wanted this product and my favorite thing about this product is the wireless capabilities. It is so much better than having to deal with wires and I would never go back to any wired headphones after having these. The charging/holding pod of these earbuds come in and stay in when you are not using them is a really nice design, and it is not too bulky when you are carrying it around in your pocket. A good thing about the Soundsport Wireless Free headphones are they block out a lot of external noise, but you are still able to be aware of your surroundings. Setup is super quick and easy; Bluetooth pairing takes place when you lift the earbuds out of the pod. Overall, the design and feel of the Bose Soundsport Free Wireless earphones are really nice and have a high-quality feeling. I would 100% recommend these to anyone in the market for a premium and high-quality sounding set of earbuds.

    I would recommend this to a friend
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