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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 438 Showing 8,741-8,760 of 9,161 reviews
  • Rated 1 out of 5 stars

    Pretty crappy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will be returning them shortly Battery lasts an hour to an hour and a half before needing charging Not the 3 hours the poorest reviews suggested If battery is important I would pass

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Simon,

      Thank you for taking the time to review our SoundSport Free headphones, we are so sorry to hear that you are unhappy with the charge of the headphones. We would advise ensuring that the firmware is up to date on the headphones and that you are using a Bose approved charger to charge the headphones. Loud music volumes can decrease the headphone charge much quicker than listening at moderate levels.

      If you are still having issues I would recommend reaching out to your local customer support centre and exploring the service options for your headphones.

      Thank you again for taking the time to review our products.

      Kind Regards,
      Vicky W - Bose Technical Support bose

  • Rated 1 out of 5 stars

    Took them back

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like them first they didn't always work one side would play music but not the otherside. Second these things are way to big and not very comfortable for me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Bose Wireless

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first pair of wireless headphones and I love the freedom of the cord. The sound is really good when listening to podcasts and streaming music. They are very lightweight you forget they are in your ears after a few minutes. They are a little bulkier so that takes getting used to when you first get them. I love that you can track them through the Bluetooth connectivity. The headphones have 5 hours of charge and the case has 10 hours which is great for me as a daily train commuter. I have used this for phone calls but I find it hard to navigate so I have to get better with practice. Bose has great products I have their corded headphones and a speaker already, I find they are high quality and worth every penny. They stand by their warranties as well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Drops Connectivity, Battery Loses Charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    None of the ear pieces hold snug in my ear when walking. Signal drops frequently. Case will not maintain a battery charge more than 2 days.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Scott.

      Thank you for taking the time to write a review on your SoundSport Free wireless headphones. We're sorry to hear that you've experienced difficulty with the fit and Bluetooth connection of the earphones. We appreciate you trying all three sizes of the StayHear+ Sport eartips.

      We'd like to speak with you to see how we can help. For the best assistance, we would recommend reaching out directly to our tech support team at 1-800-367-4008. They are available M-F 9 AM to 9 PM Eastern. Have a great day.

      Jesse - Bose Support Bose

  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have problems with them.Not happy at all. I have quite a few speakers and love them. I have apple AirPods much easier to use and sound is great.They are 1st generation.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these because an employee told us the noise cancellation was fantastic and it is awful. I can only hear the background noise and can barely hear the person speaking.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Quality at its best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the Bose SoundSport Free Wireless earbuds for a little over 2 weeks and I am amazed by the quality. The sound quality of these wireless earbuds outweigh in comparison to other similar earbuds I have used. These earbuds also fit well in my ears and stay in place which has always been a struggle for me because I have small ears. The SoundSport Free Wireless earbuds are so simple to use. The app was easily found and download was quick. The app allows for personalized settings and I love the find my earbuds feature. This will definitely come in handy if I ever misplace one or both. I use these earbuds daily for work and exercise. The battery life exceeds my initial expectations. I get approximately 5 hours of use when fully charged. They also charge quite quickly; a full charge is achieved within about 2 hours. The Bose SoundSport Free Wireless earbuds are and will continue to my earbud of choice. I highly recommend them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Concern

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My product blue tooth capabilities does work all the time. I expected more from Bose. I also asked the clerk at Besy Buy to explain to me more about the product but he said he was to busy

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      We apologize for the issue you are experiencing with your SoundSport Free's, Bernardo. If you are still experiencing Bluetooth issues, please feel free to reach out to our Support Team at http://bose.life/1RwxI8E and we will be happy to assist you further. Sam - Bose Support Bose

  • Rated 1 out of 5 stars

    Sounds great while it lasts.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't last very long. I put the on to play games and they last for a short time which is very disappointing. Not happy with this purchase at all.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi there,
      I'm so sorry to hear of your experiencing with your SoundSport Free earphones. We would love to help you! I would encourage you to reach out to us so we can help you resolve this issue. You can find the details by clicking the 'Contact Us' page on our website.
      Thanks!
      Kerri - Bose Customer Support bose

  • Rated 1 out of 5 stars

    It’s all about the lag

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible lag when being used for watching videos. The person on the screen talks or does something and there is a second delay there to make things unwatchable.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Steve,

      There is generally a slight delay with Bluetooth audio which can be noticeable with video sources. This can differ between apps/sources, though the delay may be more apparent with the SoundSport Free due to the true wireless technology, using a signal path that runs from the source device to the right earbud which then sends data to the left earbud.

      Thank you for taking the time to review the SoundSport Free headphones, we really appreciate your feedback.

      Should you need any assistance then please call the customer care team.

      Kindest regards,
      Zoe - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent for listening to music and phone calls!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using these for the last one week! I love the sound quality! Completely premium! And happy with the Bluetooth performance. I am able to move about my house without any drop-outs and even through the walls. When I took it out for a run, I experienced couple of quick left bud switching! When I moved my phone to my right armband, this problem went away! The carry case is a good addition. Though the run time of 5 hours works just fine for me!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 5 out of 5 stars

    Great for the gym

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these headphones a couple weeks ago, and have used them a ton. Great battery life, comfortable, and no issues staying in ear. Sound quality is good for the indoors which is where I typically use them. Setup and connecting to phone was simple. Favorite running headphones I have found so far.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not look good to use too big and easy to loose in your ear.wish to change other product.but i already returned two product to have this.but same things im not satified.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank for for sharing your review of the SoundSport Free wireless headphones, Thopz. We're sorry to hear that the comfort and fit did not meet your expectations. Though we see that you have returned them, we thank you for giving them a try. We appreciate your feedback as we are always looking for ways to improve our customer's listening experiences. Warm regards. Ashley - Bose Support bose

  • Rated 1 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is huge lag between the video and audio. Definitely not worth the money spent. These pair of ear phones are meant for people who uses only during their workout

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Rahul,

      Thanks for providing a review of the SoundSport Free wireless headphones. We're sorry these did not quite work out for your use case. We appreciate the input. There is generally a slight delay with Bluetooth audio which can be noticeable with video sources. This can differ between apps/sources. We encourage you to use the most recent versions of all your apps and Bluetooth devices.

      Thanks again,

      Mohsin - Bose Support bose

  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would never it again, one year after purchasing they broke & no warranty & bad CS.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery drained itself three times in 25 days. I used these once since I purchased them. Definitely not worth the money and most importantly, not your typical BOSE quality.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Ozzy, thank you for this feedback! We are sorry to hear about the issue you are experiencing, and we'd like to help. Please contact our Support team so that we may assist you. Josselyn - Bose Support Bose

  • Rated 1 out of 5 stars

    Mono music?!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really neat for phone calls and the mic works really well too. But it can't play music from both ears at the same time? That was a deal breaker for me.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are horrible!! I couldn't unplug my ears for month after I stopped using them.. I won't even try and resell them they're that bad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in these earbuds. It is like the sound doesn’t turn up all the way. Took them back after a few days.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfect for my every need

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m able to listen to music or audio books where I work so I really wanted a wireless headset that had a long battery life along with good quality sound. The Bose Soundsport wireless headphones are perfect. The sound quality is amazing. The battery life I think is beyond the 5 hour that it promises. The charging case is compact and it charges the headphones quickly. The ear buds stay in place and are very comfortable during my work hours, vigorous exercise and long runs. I love the fact that if by chance you do loose one you can use your phone to find it. I haven’t had to use this feature because they stay put but it’s nice to have that reassurance. Answering and placing a call takes a little bit of practice. To make a call you press center of the designated toggle button on the right ear bud. The same is required in answering a call. I felt that the sound quality is still very good and the person on the other end could hear me clearly.

    I would recommend this to a friend
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