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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 439 Showing 8,761-8,780 of 9,161 reviews
  • Rated 1 out of 5 stars

    Not very good sound quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased theses retuned them the next day. Sound quality was not good at all. The power beats pro sound way better and are the same price

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of issues with synching the blue tooth, and synching across the two headphones. Left headphone's battery dies a lot earlier than the right headphone.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi ChrisHK,

      Thank you for providing your review of the SoundSport Free wireless headphones. We are sorry to hear about the trouble you are having with your headphones. The headphones can connect and play audio from one device at one time. You can store up to seven devices in the headphones pairing list. To reconnect a mobile device stored in the headphone pairing list, please try the following steps:

      1. Press the Bluetooth button to hear which mobile device is connected.

      2. Press the Bluetooth button again within three seconds to connect to the next
      mobile device in the headphone pairing list. Repeat until you hear the correct mobile device name.

      3. Play audio on the connected mobile device.

      Also, the battery may not be sufficiently charged. Please allow up to two hours to fully charge the headphones. A full charge allows up to five hours of use. If you are still having issues, please contact our Bose technical support team for further service by clicking here: https://bose.life/2LXQA9c. They would be happy to help!

      Thank you again,

      Mohsin - Bose Support Bose

  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello guys i think they might be with warranty because i bought them on february , what can i do ?? they stopped working the dont event turn on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    One side goes on & off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One side goes on & off & not worth the money. Thought the expensive product meant better quality but I'm sure cheaper ones would work just as bad or even better

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi,
      Thanks for sharing your experience with the SoundSport Free headphones. We would suggest making sure your headphones are updated because there is an update that might help. If you have further questions, feel free to reach out to customer service. Here is a link you can use. http://bose.life/2qwENj4 . Click on your country, scroll down to "Contact Us"Tony – Bose Support Bose

  • Rated 1 out of 5 stars

    Not good!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good the sound not good at all very very low Sound not enought bass took them back to the store got a refund would not recommend!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    These are AMAZING

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Bose Soundsport Free and I am so pleased. I have used many Bose products in the past, so I am used to high-quality headphones; however, these are off the scales. The earbuds are comfortable, noise-cancelling, and TRULY cordless. They connected to my phone almost instantaneously, so that was great because I am not always great in the technology department. These are perfect for any use, whether you are working out or just using them for leisure. I have found that they are fantastic for running long distances, and I have had no issues with the batteries. (In my experience with the product, the battery seems to stay charged for about a week, but this depends on how often you are using them!) The case is another selling point for me because they charge within their case. This makes it easier not to lose the individual earbuds. Please take my word on these earbuds especially if you are a runner.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    The best 4 out of 5 I’ve ever given a product.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these daily, and there so much right about these with only one annoyance. Pros: Excellent sound quality Great battery life Awesome case included that charges buds through micro usb Comfortable Cons: Still too spotty with random but brief cut outs of audio. This is the only complaint I have, but it’s an important one for me. As someone who uses these multiple hours per day, it gets incredibly annoying when audio randomly cuts out in an ear. I’ve tried on multiple phones but the problem still persists. Overall, Bose has an awesome product that I can recommend. The sound quality is still top notch, and I will continue to use them every day.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lousy for phone calls.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected Bose to have the best handsfree ear buds, these are all but unusable for phone calls. Way too much background noise!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High latency and you can only get sound from one ear during phone calls. Absolutely NOT recommended!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great Sound as Always!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: -Awesome sound -Great fit -Syncs to Apple products well -Case that gives you extra charges -Good battery life Cons: -Price -No equalizer in the app -Protrudes out of ear quite noticeably I own 2 pairs of these headphones. I've been buying Bose products for years. I have 4 pairs of the earbud styles, the first being wired, second being bluetooth with a wire, and the 2 sets of true wireless. I was getting fed up with snagging the wires on things at the gym so I wanted to try true wireless. These seem like they have a little better sound than the ones with the wires. I would have given these 5 stars if an equalizer would have been offered in the app.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    Comfortable Earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BOSE Soundsport Free Wireless earbuds are surprisingly comfortable. I was expecting to be constantly adjusting them to get a comfortable fit inside my ears and chasing after them on my runs due to the fact that there isn't a cord connecting the two together or a clip to anchor it to your clothing but that isn't the case with these headphones! They stay right in place inside your ears. I selected the medium ear fitting and they work perfectly but love that I have two more options included in the set. The hard shell caring case is equipped with a charging station so you don't have to worry about plugging in two different earbuds and you can use a universal mini USB cord. The carrying case makes it convenient for storing, protected by the hardness of the case and transporting your earbuds safely. I highly recommend the BOSE Soundsport Free Wireless earbuds to anyone looking a comfortable fit headphone!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones not great for running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After trying them. They wouldn’t stay in my ear they would fall out and had to stop workout to put it back in. Even after I changed the plugs to other sizes

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi, thanks for sharing your experience with the SoundSport Free headphones. We are sorry that you were having trouble getting a proper fit. As always, we value your feedback here. Thank you, as it helps make our products better! Tony_Bose support Bose

  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When on the phone, one has to be in your ear all time. to much money not to be optional with left or right for phone use;

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the great device very annoying and not convenient, easy to use it gave me a headache every time I used it bose can do better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were so uncomfortable.. my ears were plugged for months even after I returned them.. got the beats pro and they're amazing

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Ok for now

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got mine through Best Buy. Sound quality is good. I do not mind the size, though they are noticeable. My main complaint is that they cannot be used individually. You can use the right side by itself, but not the left one. That alone is a drawback. That is what I liked the most about my AirPods. Got these because the AirPods refuse to stay in my ear even with a sleeve on the AirPod. I got 10 hours (five each) out of the AirPods when using individually. Both have mics so they can make and take phone calls individually while the other is charging. In essence you can use the AirPods (not recommending you do that) 20 hours straigh if you use them separately with only charging the AirPods in the case overnight. I am yet to try the other eartips but the one that comes with this is a little uncomfortable. Maybe it is too big for my ears and need to try a smaller one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Excellent sound and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had Airbuds replaced three times because connection to mobile phone/iPad failed. Have Bose ear phones for three weeks and am consistently pleased.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Good (when it works)

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now on pair #3. The left headphone repeatedly disconnects and the charger will only work when plugged in. Kinda defeats the purpose.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like these Bose. I like the other Bose that were$199. I hate they don’t carry them in the store anymore.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dontreally like these returned them in a day. They just fall off when you run but everyone is different

    No, I would not recommend this to a friend
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