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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 440 Showing 8,781-8,800 of 9,161 reviews
  • Rated 1 out of 5 stars

    Bear

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is fine but Beavercreek OH store has horrible service and poorly trained associates.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My pair gave up during a 6 mile run. The ear sweats affects this product. I returned mine for a different product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Too big and clumsy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Bose, and have Bose systems and headphones and the original earpiece. But this one was just too big and clumsy for comfortable wear.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for your review on the SoundSport Free wireless headphones, Buckeyebagel. We're sorry to hear that your experience with them was not ideal. We see that the comfort and style have not met your expectations. We may recommend trying all three sizes of the provided StayHear+ Sport tips. You'll want to select the size that gives you the best comfort and fit in each ear and may need a different size for each ear. We appreciate your feedback and hope that you will continue to be a Bose fan. Kind regards. Ashley - Bose Support bose

  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    A step-up and in the right direction

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose SoundSport Free headphones are a great addition to the Bose family tree. The sound is excellent. Crisp clear tones and a good range. Not excessively heavy with the bass. I would be happier with a slightly higher volume ceiling. They fit well and stay in place with most activities, although they are a bit protruding. The wireless capability is excellent. I found the volume and control buttons to be less responsive then I believe they should be. I love the case and charging capability. The ability to track down and find a lost earbud is a well thought out and appreciated feature. Overall very impressed, and would recommend them over the wired Soundsport.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't last even 6 months!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After just a couple of months one of using them one ear piece stopped working, I tried everything to fix them but nothing worked.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constant left earbud sound drop off even after firmware update. At this price point kind of ridiculous the product doesn't work as intended.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi,
      Thanks for sharing your experience with the Soundsport Free Headphones. Sorry the hear that they didn't live up to your expectations. Regarding the connectivity issue you describe, we encourage you to reach out to your local Bose customer support. You can find contact information here https://bose.life/2qwENj4. Click on your country, scroll down to "Contact Us". Have a great day! Tony - Bose Support Bose

  • Rated 1 out of 5 stars

    Side Buttons Not Responding

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The side buttons do not work at all no matter what I do even after updating the software through their website

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earphones would not stay in no matter what I did. They also didn’t stay in any of my family members ears. Save your money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    These wireless headphones are way overrated.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is inferior to Apple Air Buds. The Bose headphones sound muffled & cost $50.00 more than the Apple headphones.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Mark,

      Thank you for you for taking the time to review out product. We are sorry you are not completely satisfied with your headphones. Please reach out to your local customer support center who will be happy to assist you.

      Once again thanks for the feedback!

      Kind regards,
      Kerri_K - Bose Technical Support Specialist bose

  • Rated 1 out of 5 stars

    Not enough

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return was not as compatible as mention better of buying a less more reliable headphone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Truly nothing special

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is nothing here that is as good as you can get with a pair of stupid AirPods... go beats, these Bose are terrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great doundxwhile it lasted.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these, great sound but less than a year later and the right one doesnt power up so they are useless.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Colt,

      I'm so glad to hear that you have enjoyed the SoundSport Free earphones! I'm sorry to hear of the issues you have experienced with power, we would love to help! Reach out to us using the details here: https://bose.life/2yRcm8Y, and we will see what we can do!

      Thanks!

      Kerri - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Too big for ears

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big … not even comfortable Better go for AirPods Pro … spend little more money

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Crappie

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These thing stopped holding a charge. Problems staying connected

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sorry I didn’t like this product they’re too heavy and they keep forming that’s just me though

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't stay charged

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    last less than 1 hour when using them very disappointed in the Bose Brand is not the same anymore

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Connection issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always had to clear my Bluetooth list to try to connect between my computer and phone.. finally just had to return them

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      We appreciate you taking the time to share your review of the SoundSport Free wireless headphones. We're sorry to hear you experienced some trouble with the Bluetooth connection and had decided to return them. However, we would like to that you for giving them a try. We certainly appreciate your feedback as we are continuously looking for ways to improve our products ease of use for our customers. Kind regards. Ashley - Bose Support bose

  • Rated 1 out of 5 stars

    Avoid these

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They shouldn’t be Bose. Sounds quality are bad. Returned them. Also the left one keep falling out of my ear.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great Workout Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical that these wireless headphones would work well while I was working out. I was wrong. The design of the buds keep your headphones in place while doing a full workout. The sound quality was even better than what I had expected. Both earbuds work together to prove a studio quality sound. The freedom of not having a wire to get caught on was priceless.I was afraid they would be heavy in my ear, not the case at all. You have 5 hours battery life and 10 hours of additional charging provided by the case. Along with the good, there are downfalls. The control button between the volume keys is very, very tight. I also do not like that I cannot turn them off via the button on the headphone. Overall they are good headphones and I enjoy them highly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not too great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality isn’t that great. Didn’t like that u had to download a seperate app to use them

    No, I would not recommend this to a friend
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