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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 443 Showing 8,841-8,860 of 9,161 reviews
  • Rated 1 out of 5 stars

    Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They weren’t Terrible just difficult to put in and hurt my ears a lot

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Gonzo,

      Thanks for providing your review of the SoundSport Free wireless headphones. Sorry for the discomfort you're experiencing. We've designed the earbuds to rest comfortably and securely in your ears. We're here to help. Please visit our support page for further assistance: https://bose.life/2v8YQJ0

      Thanks again,

      Mohsin - Bose Support bose

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Using Bose

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the SoundSport about a week ago, the case has an amazing texture to it. The case can hold a long charge, and it’s nice that when you put the earbud in the case it keeps it charged. I think that the earbuds have amazing sound quality if the song has a lot of bass in it the Bose give a really good crisp bass. I think they stick out a little too far, but for how much is packed into it I think it’s fine. Though sometimes the signal can get a little out of wack even though my phone it either in my pocket or on a table, But again it has so much packed into it that I’m fine with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Charger broke after 2 weeks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charger case stopped working after 2 weeks. Total waste of $250

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Bose Sound Sport Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Review in short- not worth it! If you want good Bose quality and listening comfort, this product is not it. I have used them for two days so far and am already facing many issues with it. There are definitely certain pros and cons. These earphones come with a case, extra earbuds of different sizes and a usb cable. Pros- 1) The sound quality and precision lives up to the expectation. I also have Bose quiet wireless headphones and these earphones provide almost similar quality when it comes to the sound. There is no distortion at higher volumes. 2) The battery life is decent ( most of the other products have much lower battery life) Cons- 1) The left earphone loses its connection a lot and then immediately reconnects. While listening to music, it gets really annoying. 2) I couldn't use it for a long time. My ears started to hurt just after having them for 1 hour. 3) While I didn't have this issue, certain other users have faced sound lags while watching videos on youtube. 4) There is no noise cancellation while products from other companies at similar cost range have those. For someone who is trying to get wireless earphones like me for mainly gym purposes without focusing too much on sound precision and high instrument quality, I would suggest getting Sony SP700N. They are very comfortable, are cheaper, have noise cancellation and I didn't have any issue with them so far about earphones getting automatically disconnected. For someone who wants to get the high sound quality bose, I would suggest getting Quiet Wireless headphones instead. I have been using them over a year now and haven't faced a single issue. Their noise cancellation is amazing, have a sound quality Bose is known for and have an amazing battery life.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Mak1234,

      Thanks for taking the time to provide a review of the SoundSport Free wireless headphones. We appreciate the thoroughness. Sorry to hear about the trouble you're having and this is definitely not the experience we want you to have with any of our products. We recommend that you please take look at the following support articles in regards to issues you're encountering that can help:
      Losing sound in one earbud https://bose.life/2OoPMvh
      Audio/video synchronization https://bose.life/2qW8hZE

      Here's also a guide to ensure proper fit: http://bit.ly/2RnBEQr

      If there is anything else we can help with, please feel free to reach out to us on our Community: https://community.bose.com/

      Thank you again,

      Mohsin - Bose Support bose

  • Rated 1 out of 5 stars

    Not a good fit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the look and I didn't like the sound quiity

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Suck

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the worth ones I have ever purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Heavy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are too heavy in the ears. Have to take them back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t like them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift but They felt bulky and I returned them

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi! Thank you for your review. I am sorry to hear of your dissatisfaction with the SoundSport Free headphones. We aim to provide the best for our customers and help them wherever we can. If you get in touch with our technical support team, they will be more than happy to resolve any outstanding queries or issues you currently have. bose

  • Rated 1 out of 5 stars

    Was highly disappointed in the sound.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too large and charge was short sound not great either.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    I've tried a lot of Wireless Earbuds but these A+

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I've read many reviews on this product and I must confess, I'm a Wireless headphone nerd. I own a Bluetooth 5.0 set, and many wired, traded up to the Soundsport Free from the Soundsport. In both the regular wired together Soudsport and the Free model, they both had the same sound quality. I usually have a wide variety of songs on my playlists, usually streaming from Apple Music (which has streaming problems of their own but that's another review!) or Amazon Music. In most earbuds, you can't hear the low end bass lines, they are too "tinny" or "Treble" or you can't hear them at all. These earbuds can capture almost a true to life quality from a streaming broadcast. I know some people had issues with the call only going to one ear, at first to me it was annoying but without your earbuds in, you take your calls in one ear, so really that's a non issue for me. For me, the earbuds that don't allow any movement, that are solid pieces hurt my ears after about an hour. These have adjustable inserts that are a flexible rubber-type material. I have worn these for hours at a time, and my ears did not hurt at all. You can download the Bose Connect app and they automagically connect when you take them out of the case. I have had these for maybe a year, and wanted to give them a good workout before I made a review because sometimes things like this take time to understand. I hope this helps anyone who is reading the reviews after someone who got these one day ago and just didn't figure them out. It takes time to understand and appreciate the mastery in these Wireless Earbuds.. Thank you Bose for creating such an amazing product!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Bose fan...BUT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Bose sound and overall quality build. I've never had more than minor issues with function and quality. My previous daily use of earbuds was the Bose Soundsport Wireless (not the free). I didn't like the charging system and the cord caused issues on occasion. Knowing the sound quality and fit worked for me (it's different for everyone depending on their ears) I chose to purchase the Bose Soundsport FREE wireless earbuds. The size is a minor issue and to some, I might look goofy wearing them, I can let that slide. What irritates me the most is the lag when I watched YouTube videos on the YouTube app. It's a minor 1-second delay, but enough to cause the video to be unwatchable. I returned them and purchased the Jabra Elites, but they had the same lag issue and those did not stay in my ear. Ultimately, because of the amazing sound quality and fit, these earbuds are best for me and my needs, so I returned the Jabras and purchased the Bose again. My hope is that Bose/YouTube figure out a solution to the audio sync issue. For the money and the popularity of YouTube, you would think the two companies could come up with a solution. I would otherwise give these 5 stars. My only other option was going to be the new Apple Airpods, but I want something that will stay in my ear and offer amazing sound. The idea of losing them on the subway or listening to a great song with subpar sound is not ideal. Keep up the good work Bose when it comes to sound quality and fit. You have fans and they will stay, but the audio sync issue has to be fixed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great sound but too large for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but they are large and stick out of of your ears.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great Cordless Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them! PROS FIT - They fit GREAT! Normally headphones don't stay in my ears well and these have perfectly! SOUND QUALITY - Awesome sound! Also, does well cancelling surrounding noise. BATTERY - I've used them for days without charging. The carrier charges the headphones which is a really nice feature CONS BLUETOOTH - sometimes the left headphone will disconnect APPEARANCE - not bad but does stick out of the ear a little much

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm taking it back today its not worth the money xxxx.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good sound , sennehiser are the best , not recommended

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi! Thank you for your review. I am sorry to hear that you experienced issues with your headphones. If you have any outstanding questions or queries, please get in touch with our technical support team. They will be more than happy to help you out with any problems you are having with the headphones. bose

  • Rated 1 out of 5 stars

    Awful product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud at all, way better ear phones out there for way cheaper.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello there Brett,

      Thank you for providing your review of the SoundSport Free wireless headphones. We are sorry that they did not live up to your expectations. However, we would like the opportunity to take a closer look at what you are experiencing. We might be able to help! Please contact our Bose technical support team for further assistance. Contact information can be found located on the Bose website.

      Thank you again,

      Mohsin - Bose Support Bose

  • Rated 1 out of 5 stars

    Didn't work properly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried 2 sets & both didn't work right. Bad sound..

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very poor wi fi conection ???? Also workmanship

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No good. my review.very por never stays pluck when I walking.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello there, santos,

      Thank you for providing your review of the SoundSport Free wireless headphones. We are sorry to hear about the experience you had. We would like to take a closer look at the issues you are encountering. Please contact our Bose technical support team for further assistance. Contact information can be found here: https://bose.life/2qwENj4

      Thank you again for your interest in our Bose products.

      Take care,

      Mohsin - Bose Support Bose

  • Rated 1 out of 5 stars

    Bad Product by Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very big, not friendly to use. Got ear pain using the product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great sound but..

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left earbud stopped working after only 5 months...

    No, I would not recommend this to a friend
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