Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 448 Showing 8,941-8,960 of 9,161 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Audio lag for about 1 - 2 seconds for video

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the earphone today and like the sound. I thought I could finally replace my qc 30. Not so fast. I got 1 - 2 seconds audio lag whenever I watch video on 3 platform, iphone, MacBook Pro, Windows 10 laptop. Later on I check the posts on Bose Community, I found that everyone has the similar issue and Bose insists it's by design and suggested every who want to watch video should buy Soundsport wireless but not Soundsport free. This is deal breaker for me because I want to watch view (like youtube, etc), not just listen to the music in the gym. I'm returning it in the morning.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Mike, thanks for your feedback! We’ve heard from some customers who are experiencing audio synchronization delays while watching videos.  We know truly wireless headphones are subject to some latency between audio and video, but the feedback we’ve received indicated the product wasn’t performing how we expected.

      A SoundSport Free software update is now available to improve audio-video synchronization for most customers and use situations.  You can download the new software wirelessly through the Bose Connect app or by visiting btu.bose.com on your computer.  This update will benefit customers with Bluetooth devices that fully support Audio Video Distribution Transport Protocol (AVDTP) version 1.3 or later.  We have confirmed Apple iPhones and iPads use this protocol and we continue to evaluate other popular Bluetooth devices.  Audio-video synchronization may also vary depending on the mobile app being viewed (e.g. Netflix, YouTube).  We encourage customers to use the most recent software for your mobile apps, Bluetooth devices, and Bose headphones.   

      If you have any questions or concerns, we encourage you to contact us directly at our Customer Support Line at 1-800-379-2073. We're open Mon-Fri, 9 AM to 8 PM. Or you can follow us on Twitter @BoseService. Bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love my Bose Ear Buds!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    True to its ad! Definitely surround & noise cancelling effective! Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 3 out of 5 stars

    Great sound, way too bulky though.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were incredible for the short time I had them. I am in a search for "the perfect headphone" right now, so these were my third attempt. When I first saw them, I immediately knew I trusted the name Bose, so I figured they would be absolutely wonderful -- and that they were. The bass was extremely tight and the mids were very clear... the highs left a little to be desired but were still great. Overall, the headphones worked incredibly. They never lost connection and sounded great. However, I did not keep them because they were way too bulky and caused my ears to hurt from the weight of the headphones. The case was pretty compact and very durable. The headphones themselves felt very well built, but the bulkiness was too much of a deal breaker for me.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Samuel. Thank you for sharing your review of the QuietComfort 35 II wireless headphones. We are glad to hear that you enjoyed the great sound quality and wireless performance. We're sorry to hear that they didn't work out for you, but certainly appreciate you taking the time to try them out and share your feedback. Have a great day! Best Regards, Greg - Bose Support Bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for runners

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been running for over 13 years and I'm always looking for the best earbuds for my runs and these Bose earbuds are the best wireless headphones I've owned so far. There is usually a problem with connectivity when using wireless but no with these. Also, the sound quality is AMAZING!!!! It's put the running experience at a whole new level. I would definitely recommend these to a friend or as a gift for anyone who workouts or just for fun.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 1 out of 5 stars

    Horrible Bluetooth; pairing and connection issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial Review: Sound Quality - So far, I absolutely LOVE LOVE LOVE the sound quality. I'm not an audiophile, so that's all I have to say about that. lol. Fit and Comfort - The ear pieces come in 3 sizes, so overall the fit is fantastic. I have small ears, and the small earbuds fit well. The comfort over a long period of time is ... as good as any other in ear models. My ears get a bit tired of them after 3-4 hours, but that would happen with any earbuds. Bluetooth Pairing - They pair fine with my iphone - fast and easy - however ... The reason I gave these 4 stars instead of 5 stars is that they don't want to pair with my Samsung LED 2160 p Smart 4k UHD TV, Model # UN50MU6300FXZA. The TV pairs well with my other bluetooth speakers, so I'm not sure what the problem is. I'm going to work on that issue this weekend as I primary got these to pair with that TV which is in my exercise room. I want to run on the treadmill while watching that TV without the entire house and neighborhood being bothered by the TV noise. Update: I cannot get them to pair with my Samsung TV. The TV pairs easily with all of my other bluetooth devices. I got it to finally pair with my Sony TV, but the sound lag was horrible! It never did pair with my Samsung TV, and I could put the buds right next to the TV and it still wouldn't pair. I got these SOLELY to be paired with my Samsung TV in my exercise room. I bought a cheap pair of bluetooth earbudsthat paired with my TV easily and quickly, but don't sound great. I'm so disgusted with the pairing and connection issues of these Bose earbuds. Update 5/25/18: They finally paired and connected to my Samsung TV! Why I took away one star: There is a lag in the sound when connected to the TV; they don't sync correctly. The lips moving don't match up with the sound I receive. Update 6/5/18: I updated too soon before. They did pair and connect a total of 2 times, but then suddenly unpaired and would not pair with my TV again. I am completely frustrated. I have tried everything.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello TCooks,

      Thank you for taking the time to write your review on the SoundSport Free wireless headphones. We are thrilled to hear that you enjoy the audio quality, performance, and comfort.

      However, we are sorry to hear about your experience with the connection issue and the delay in audio-video synchronization. There are a few troubleshooting steps we can provide so that you may enjoy your headphones.

      We recommend clearing the Bluetooth device list on the headphones. To do so, you will need to press and hold the Bluetooth button down until you hear "Bluetooth device list cleared". After this, you will need to remove the headphones from the paired list on your device.

      Also, we recommend updating the firmware of the headphones using the Bose Connect App or online firmware updater. We have released firmware that improves audio-video synchronization on devices that support Bluetooth AVDTP Protocol 1.3 or later. Audio-video synchronization may also depend on the app or device being viewed.

      If you should need further assistance, we encourage you to reach out to our Support team. Contact information can be found on the Bose website under the Support page.

      We thank you again for your interest in our Bose products.

      Take care,

      Ashley - Bose Support Bose

  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Bose SoundSport Wireless and was looking to go completely wire free. My old ones perform fairly well with the exception of slippage out of the ears or yanking from one side (yes, I’m using the right tips). After setting up the SoundSport Free, I started having issues within minutes; can only connect to one device at the time (the wireless connect to both my Apple Watch and iPhone simultaneously), ok, maybe not such a great deal. The biggest issue is what other reviewers have pointed out, the left bud keeps dropping the connection. Once or twice in a workout would have been no big deal, but when it does it ever other minute or so, it turns into a huge problem. I expected so much more from Bose, maybe the next version will be better. For the time being, I’m returning these.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, thank you for your review of the SoundSport Free wireless headphones. We apologize for the issue you are experiencing, and are curious if you have tried some of our troubleshooting tips (http://bose.life/2zKQ2wk). If the problem persists, please contact our Support team so that we may further assist you. We can be reached at 1-800-379-2073 and are available 9am-9pm M-F, EST. Have a great day! Bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Never disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a big fan of Bose and I have to say that this is absolutely worth ur money. For the price, its true that its a little all the way to the top however the sound quality is really great.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    The best I've owned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones a little over a week ago, and I absolutely love them! They stay in my ears during workouts and they never feel like they are going to fall out. The best part is the sound quality though. Once they are in, you can't hear anything going on around you, which I like because it helps me focus on my work out and to sort of "get in the zone". These are great, and I definitely recommend purchasing them!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Amazing sound and Fit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing on these earbuds. I put them through various work outs, HITT, Weights and wore them(without music playing) during a 1 1/2 hour Heated yoga Flow(104 degree). They stayed in place and were very comfortable. Straight out of the package they are very easy to use. The connection to the IPhone was seamless. I would highly recommend these to anyone who is looking for wireless ear buds.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Sound and Clarity

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, they are very comfortable. The sound was great and i could hear very clearly. I am a fan of the fact that my phone could be used to track them if misplaced as well. These are some versatile earphones and can be for workouts and for just easy listening. Wearers can be of any age as my daughters who are between 7-16 loved them as well.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 2 out of 5 stars

    Great for music

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As normal with bose, the audio quality is fantastic. Bass is great, highs and mids are fatastic as usual from Bose. BUT the audio to video delay as well as typing to hearing the clicking is quite substantial. I am an audiofile, but owning better performing headphones like the Jaybird Run is what i will likely do.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for the review. We’ve heard from some customers who are experiencing audio synchronization delays while watching videos.  We know truly wireless headphones are subject to some latency between audio and video, but the feedback we’ve received indicated the product wasn’t performing how we expected.

      A SoundSport Free software update is now available to improve audio video synchronization for most customers and use situations.  You can download the new software wirelessly through the Bose Connect app or by visiting btu.bose.com on your computer.  This update will benefit customers with Bluetooth devices that fully support Audio Video Distribution Transport Protocol (AVDTP) version 1.3 or later.  We have confirmed Apple iPhones and iPads use this protocol and we continue to evaluate other popular Bluetooth devices.  Audio video synchronization may also vary depending on the mobile app being viewed (e.g. Netflix, YouTube).  We encourage customers to use the most recent software for your mobile apps, Bluetooth devices and Bose headphones.   

      If you have any questions or concerns, we encourage you to contact us directly at our Customer Support Line at 1-800-379-2073. We're open Mon-Fri, 9 AM to 8 PM. Or you can follow us on Twitter @BoseService. Bose

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Love these little drops of heavenly music!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are amazing. The sound quality is phenomenal and they sit nicely in your ears. I run everyday and never had any issues with them falling out of my ears, unlike other earbuds. The charging case makeshift it easy to throw these in your purse and take them everywhere. I use them at work everyday and it helps the day go by faster. I can’t say enough good things about this product!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Finally

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not an expert by a long shot. I will say that I wasted a lot of money before getting to the right pair of wireless earbuds. I absolutely love these! The sound is amazing during calls and while listening to music. I finally found a great pair of wireless earbuds that lives up to the hype! The only CON I have is the price. But it is BOSE so you know what to expect.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Quality built, great features, but not perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a premium set of true wireless headphones. That being said, they come well packaged, and have a quality feel to both the earphones and also the charging case. The sound quality on these is top notch, with enough bass to leave any song sounding complete, while still maintaining those full mids and crystal clear highs. The app has lots of great features, such as gps location for your headphones, as well as a battery life indicator. However, the app has a tendency to freeze up, even on a high end phone. Despite being premium headphones, these still have the same problems that most true wireless headphones have. That is limited range, about 20 feet, short battery life about 3.5hrs on a charge for these, and they still out of the ear a bit farther than others I have tried. Overall, these are a great sounding pair of headphones, with some great features, but still have the same problems that plague most true wireless headphones. Oh, and then there is the price tag, these are sort of overpriced in my opinion.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 2 out of 5 stars

    Huge earbuds

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first impression when opening the case was “wow theses are huge” I definitely wasn’t expecting them to be so big. Overall look, they look ok. I do like the case that it’s in, nice and compact. Just like all the wireless earbuds coming out the carrying case is also the charger. Easy to connect via Bluetooth once you remove the right earbud from the case it will automatically show up in your Bluetooth settings. Sound quality not so great, I had to turn them almost completely up before hearing my music at a good base. I do like that you don’t have to have both earbuds in to listen to your music. The volume button on the right earbud could have been better I found my self fumbling with it. Comfort wise not too bad for big earbuds, I did jump around as if I was working out to see if they would fall out, they didn’t but I did start to get annoyed with them in my ears. All in all, I would prefer these to be smaller, sound quality amplified on a lower setting, the volume buttons a lot more easily accessible to tell the difference.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for sharing this review of the SoundSport Free wireless headphones! We're glad to know that overall, you are happy with the look, comfort, and ease of connectivity to your Bluetooth devices! The sound quality and volume issues you've described are concerning. These headphones were engineered to playback at pretty powerful volume levels, especially if the volume is up high on your Bluetooth device. We would like to learn more about the difficulties you are experiencing and work with you to find a resolution for this issue. Please contact us at 1-800-379-2073. We are open Mon. – Fri., 9 AM – 8 PM EST. Thank you! Bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    loved it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Sound quality: This is amazing! The sound quality is on par, if not better, than my powerbeats, jaybird x3, and most of my anker and photive over the ear headphones! The only thing is that the base is a little bit weak, but given that its a pair of earbuds, the base will never be comparable to those over the ear headphones. 2. Battery charging: maybe i got a funky unit, but even though that bose claims that the case charges the earbuds, everytime i leave my earbuds in a fully charged case, it will never be fully charged. At most it would be charged at 75%, which is quite annoying. (But even at 75%, it can last quite a long while) Not sure what the issue is.... 3. Pairing was amazing easy! Just download the bose connect app and it would automagically connect you. 4. Love the truly wireless design and except for the battery issue, i would highly recommend this! (also, with it being truly wireless, its quite easy to lose them, so remember to always put them back in the case)

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Super Sound Quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using these a couple weeks now when I run and am really surprised with the sound quality and the fact that they truly stay in my ears. I also use them to watch a movie on my pad when the kids want to watch their cartoons, I can hear the movie clear as a bell yet still hear the kids if they need me for something.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound quality but!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these the bose true wireless due to the brand having such an amazing reputation well these definitely live up to sound quality hype but I use the my headphones to make calls which these definitely dont accomadate my needs in that matter when receiving a call the person calling me claims they can. Hear themselves and also the left ear headphone cancels out and shuts off wearing these at the gym they weren't to great on noise canceling which to me I dislike since I dont like hearing people around me screaming while struggling to lift weights another down fall was when i entered either the sauna or the steam room these headphones immediately shut off which had me acting like they were still on and I listing to music while them being shut off. These headphones were great sound and do not fall off even thow being over sized I had to be forced to return dl to not being able to use them to make calls

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good headphones but could be better

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these headphones for about 2 weeks now. The setup process initially to connect to my phone and download all updates took about 2 hours and the process stopped and i had to restart it several times. Once I was finally able to use them, the sound quality of listening to music while sitting at my desk was great. While jogging the sound sometimes seemed to "skip", and I never could figure out why. The sound quality during telephone calls left much to be desired. I seemed to get a lot more static through the SoundSport Free than I did through other wired headphones. Also, these headphones stick out from your head quite a ways. I prefer a low-profile look to the large "knob" sticking out of my ears. Overall, the sound quality when just listening to music while sitting still was very good. Beyond this, it could be improved.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Got my groove back!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really enjoying Bose’s SoundSport free wireless headphones. The charging case was a bit difficult to open at first, because it doesn’t exactly open when you press the button. The case is small enough for me for carry in my purse and pouch ,which is great because I like to run track everyday. The earbuds is stylish and made with high quality. I didn’t have any problems with fitting the earbuds in the ear and they felt comfortable on me. I have used these earbuds while running, doing errands and driving in my car. I didn’t experience any technical difficulties, staying connected to the earbuds through my phone. The sound of the earbuds were perfect and loud enough for me to listen while driving my car. I would recommend this product to active individuals who want a high quality earbuds that will last a long time.

    I would recommend this to a friend
Sponsored