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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 689 Showing 13,761-13,780 of 17,423 reviews
  • Rated 5 out of 5 stars

    Would give 4.5 stars...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful headphones as you would expect from Bose BUT if you have ear canals at all oddly shaped the silicon ear tips may be uncomfortable for you. Otherwise, no complaints!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best workout headphones around! but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't found better workout headphones than these. But I have found they have stopped working about more than a year after usage. Still Guarantee with Bose and extended with BestBuy will help out a lot

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Decent sound quality but quality control issue

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned the headphone for about a month which worked flawlessly until it started to shut itself down out of nowhere. Cannot power on at all until I try to charge the unit again. Thanks to Bestbuy warranty, I was able to replace without a problem. However, for a headphone this price, I expected better reliability and quality control. Also, headphone seems extremely bulky for something that comes with wire. I also owned a pair of Jabra Elite 65t Active, will definitely recommend that instead as far as built quality and sound.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound, too much ambient audio

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great and have good deep bass but the problem with them is, is that if you don't have a certain type of ear the earbud won't fit correctly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    After second pair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these headphones and after an hour I realized there was something wrong. They kept dropping the Bluetooth signal. I spoke to Bose and without any hesitation they overnighted me another pair. They sound fine. I was more impressed with Bose customer service than the actual product.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are all about comfort and convenience. Being able to run and not have to be tethered to a phone or mp3 player is amazing. The sound quality is just what you'd expect from a Bose product, astonishing! The bass is not as powerful as I expected, but it's clean and satisfying nonetheless. These never fell off when I jogged with them. The battery is rated at 4 hrs and after 2 hrs, they are still going strong. These stay in the ear well though they look a bit funny and bulkier than traditional ear buds. Still, these provide amazing quality and convenience by which I was left a very happy user. Highly recommended!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not good enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've bought the true wireless soundsports and I bought the. V-Moda Forza metallos and I must say the I was a bit disappointed with these Bose. For just a few dollars more the Modas are far superior in sound loudness and quality. I'm a huge Bose fan so step the game up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I'm not at all dissatisfied!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third pair,I have nothing to report in the negative. Like anything else when your using them for music,they wear down faster than I thought. I just purchased the Galaxy Buds + I will see how they perform, better or the same.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So with this being a Bose wireless head phone I was thinking that the noise canceling function would be awesome. I was on an airplane and it was not the best sound quality I could barely hear my music above the sound of wind. Other than that it is an awesome head phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound and comfort.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only complaint I have is I wish the battery charge lasted longer. It lasts about 6 hours, I wear them most of the day listening to music while working and also talking on the phone. Would definitely recommend to others.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound - Better fit out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones had great sound. However, they didn't quite stay in my ears regardless of what size earpiece I chose. I wish the earbuds themselves were just the basic circlular shape and not contoured, i think that may have helped.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Hello there. Thank you for your review of the Bose SoundSport Wireless headphones. We appreciate the feedback and are glad to hear that they sound great. They are designed to stand up to use while exercising and to do that they need to stay in place comfortably and securely. We would like to help ensure you are getting all you can from the headphones. Please call our technical support team at 800-380-4831 so that we may assist further. We are here to help Monday through Friday 9am to 9pm EST. Bose

  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Ok sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these for gym workout. So far I'm happy with them, they are a little bulky, sound quality is ok, not as good as the wired ones i have. Battery life so far is good, haven't had any problems. Pair easily with Galaxy Note 5.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oh man how I missed these gems in my ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh man how I missed these gems in my ears. It was only today that led me to tears, in my hotel, I looked for my wee speakers, only to find they been pilfered By tweakers. A word to the wise don’t leave them about if you know that the people r

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good quality but just not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ears are small so these will hang out of them just a bit too much. They are not in ear nor over ear, it's an odd mix where it latches into your ear grooves. I love the sound just don't feel like they will stay in.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Decox, thank you for reviewing the SoundSport wireless headphones. We're glad you are enjoying the sound quality! This link has some guides to assist you in choosing the right eartip size and fitting them in your ear: https://bose.life/2qfGC42. Hopefully that will help you continue to enjoy your headphones in comfort. Have a great day! Regards, Greg - Bose Support Bose

  • Rated 2 out of 5 stars

    the earbuds stick out way to far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the earbuds stick out to far under your hair makes you look like you got huge ears an try to use it in the car for blue tooth or your listening music the cord gets in the way of seat belt an your hair . not please with the product for the expensive price. an i returned it asap

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    great earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have found set up easy - charging and the syncing of Bose soundsport wireless earbuds to my device for music or phone use . The only reason I gave 4 stars, is that I sweat in my ears and the earbuds died. Best buy was great at the exchange 3 mo. after purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second pair

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forgot to remove from gym shorts and washed them in washer and dried them also, looked into replacement options but nothing beats the quality and comfort of these, so bought them again. Guess they are not dryer proof lol.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable earpieces but bad distance reception You needed to be close to the phone otherwise you got disconnected

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Barb,
      I'm so glad to hear that you find the SoundSport Wireless earphones comfortable.
      I'm sorry to hear that you are experiencing bad connection at larger ranges. I'll be happy to help!
      The SoundSport Wireless earphones has a range of up to 33ft (10m). If you feel as though you are not getting this distance, I would recommend that you try in line of sight as walls can cause the range to decrease.
      I would also suggest clearing the pairing list by pressing and holding the button for 10 seconds. Once complete, delete the pairing on your source device. Then connect like a new connection, you should experience and improvement in the range.
      Thanks!
      Kerri - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Good sound but breaks to easy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but very faulty Had 3 pairs go bad, luckily got warranty so it was a really easy to replace. Charging system always gave out and didn't charge anymore.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, I am so happy to hear you love the sound quality from your headphones. It is very unusual for you to have issues with your headphones charging 3 times. This leads me to think there may be an issue with the way they are being charged. Your headphones need a 5 V, 1 A charger. Chargers with higher ratings could potentially damage the product and lower could not charge the headphones properly. Do reach out to us via our website if you need assistance.

      Tori Mae - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave the product a couple of days to impress me. It never ended up, low battery life and they were not that comfortable in my ears. The audio did sound amazing, but not for the battery life and that they were still on a cord.

    No, I would not recommend this to a friend