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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 695 Showing 13,881-13,900 of 17,423 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great Bose sound, but should be wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all things Bose, and this headset sounds great. But wireless headsets should really be wireless. These would be good for a kid that might lose truly wireless ear pods.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great price for a great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have two children, both starting their freshman year in college. I was looking for a deal for the latest Mac computers and Best Buy offered the best price. On top of the sale price, they gave $150 student discount on each computer!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Kept falling out

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was good, but the earbuds didn’t stay in my ear. I was constantly adjusting them during my workouts. I ended up returning them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great watch to help motivate you to exercise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This watch allows you to receive text messages, and phone calls without you having to stop you exercises. If the phone call is not important you can call the person later. The weekly exercise challenges are great motivators!

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way overpriced bt headphones, very quiet, I’m looking for an app to increase volume, very disappointing.I drive a machine and these can barely drown some of the noise out, don’t buy them

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good as my first Bose-Soundsport

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought my first Bose Soundsport five years ago, but due to constant use the earbud practically fell apart. So when it came around for my buying a new one I chose Bose again. Unfortunately this unit doesn't seem to be as good as the first one I had bought. This unit doesn't hold a battery charge as long as the first one and the on and off button isn't as solid either. I don't think I will buy another one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gold standard!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only purchase Bose because they are the gold standard! I never have a problem with their products, and if I did, Bose would back them up no question!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound quality but keeps falling off my ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose has excellent sound quality but this stuff is bulky (light weight) and it keeps falling off my ear. I even tried the different size of ear plug, nothing worked. I am a little disappointed :(

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      We’d like to help. These are great headphones and we want you enjoying them. Here is a helpful video that illustrates how to get an ideal fit with our removable tips (the video was creating with a previous generation of our ear bud headphones but the principle is the same):  http://bit.ly/2dWXCX2 Bose

  • Rated 4 out of 5 stars

    Love it, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio quality and buds never fall off ears. However, the item that clips the wire to the back of your shirt broke in my gym back. I’m not sure if there are replacements for sale. Either way, be careful as the clip is fragile.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have great sound quality as expected of Bose. The connection part to my iPhone was flawless and easy. The comfort; however, will never be like the wired sound sport headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    kept falling out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality was good but the clips are not. They kept falling out and no matter which size I tried. I traded them for over-the-ear JBL which are awesome.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Great sound, but not durable.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great, as with all Bose products. Unfortunately, they don't seem durable. This is my third set. The remote volume controls came apart on both the first and second sets, and the second set also had the rubber around the on/off switch come loose. On set #3, they just stopped working after two months. Bose is going to replace the third set under warranty, but I might need to start looking at alternatives if these don't last.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Timothy, this does seem strange. It is not usual to need to keep replacing your headphones. Are you keeping them in the provided case? I am so glad that you love the audio and that we are able to help you with our awesome warranty options.

      Tori Mae - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great noise canceling earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves these earbuds. He’s an audio guy by trade and he has been roaming around the house using them everywhere. I have to yell his name just to pull him away from listening to his favorite tunes.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great but bulky earpiece. Bluetooth connectivity is horrible so phone must be nearby. Was hoping to love them but might be returning then until they fix Bluetooth issue

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey there Lizzie3. Thanks for your review on the SoundSport wireless headphones. We're thrilled to hear that you enjoy the audio quality of them! However, we see that the design has not met your expectations, we're sorry to hear this. Regarding the Bluetooth connectivity, we recommend updating the firmware of the headphones using the online updater https://bose.life/2LYNuy8. After the firmware has been updated, you may need to perform a hard rest on the device you are pairing the headphones with. Thank you for your interest in our Bose products! Have a great day. Ashley - Bose Support Bose

  • Rated 5 out of 5 stars

    Customer Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person and their manager, were so competent, professional, courteous and kind. That’s why I always return to Best Buy, to purchase anything electronic.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound- if you’re not running..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great and work well on airplanes, but could use some wind cancellation and they enhance vibrations... so you hear every step you take when running if that makes sense.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello OKgirl24. Thank you for the review of the SoundSport Wireless headphones. We are happy to hear that you are enjoying the great sound quality! Thanks for sharing your feedback. Have a great day! Best Regards, Greg - Bose Support Bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    low battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life on the bluetooth head phones does not last that long, but the quality of sound the headphones produce is amazing, far better than other wireless headphones I have owned.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Impressed so far.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a person that sweats alot. With these Bose wireless I haven't had problems with it getting a lot of sweat. With other ones like beats all of a sudden start to disconnect or sound static. I really like them. Very good product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lifetime Fan

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband has always been a Bose guy but got Air pods as a gift. He really tried them out but couldn’t help himself...switched back this year back to Bose! Lifetime fan...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a great alternative to the little truly wireless buds if you're worried about losing those. If one falls out, it stays connected. Easy to use with Bose app on iPhone.

    I would recommend this to a friend