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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 717 Showing 14,321-14,340 of 17,423 reviews
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Average headphones with limited volume

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a reasonable headphone, this will do but the volume was not loud enough for me.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Darkmoon, thank you for taking the time to review our product. I'm sorry to hear that the earphones were not what you were expecting. At Bose, we pride ourselves on developing products that would please most of our customers. We understand that this may not be what on individual is looking for. We are glad to hear that you have found a system that works well for you. Once again, thank you for your time. Have a great day! Kindest, Kerri - Bose Technical Support Specialist. bose

  • Rated 4 out of 5 stars

    Excellent quality for music lovers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose wireless headphones by far one of the best I have tried. The only reason I didn't give it 5 stars the buttons if you're not careful can wear out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Third pair that I have purchased. If I could just stop losing them it would be great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound is Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really loved them but they were to big for my ears. I just might buy them to give as a gift for my Grandchildren

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound, decent fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds sound great, but for me the fit could be better. They feel on the verge of falling out a lot.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Bl23,
      Thanks for taking the time to write this review. We are happy to hear that you loved the sound of the SoundSport wireless headphones. The ear tips do come in three sizes Small, Med and Large to help them fit in your ear securely. Should you need anything further, we would recommend reaching out to your local support team for assistance. Here is a link you can use https://bose.life/2qwENj4. Click on your region, scroll down until you see "Contact Us." Regards, Tony G - Bose Support bose

  • Rated 3 out of 5 stars

    Great for running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st I would like to say that I have had my headphones a little over a month I have Used them for different activities like running , cycling and of course at the gym ... I don't know if it's my pair but they slip out of the ear canal once I'm all sweaty and from time to time make a crazy high pitched sound randomly .. But before the madness started I loved them now I am just disappointed I love Bose and I called customer service so they will take a look at them and let me know what's going on.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thanks for sharing your feedback.
      We engineered the SoundSport wireless headphones to be stable and comfortable, sweat and weather resistant, and provide amazing sound. While they’re delivering on this promise for the vast majority of owners, we’ve found that a small percentage of customers, like you, have experienced a problem under specific conditions related to extreme levels of sweat and moisture.
      We’ve taken every SoundSport wireless headphone that’s been returned to us, tore them down in our labs, and now have a solution. Going forward, every SoundSport wireless headphone will include this update, and they'll be ready by the end of August.

      Since it appears you’ve had this issue, we want to help you. Please give us a call at 1-800-819-7032 or email us at review_support@bose.com. Bose

  • Rated 4 out of 5 stars

    Great sound but hard to stay in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall these are great! The issue I have ha that they don’t seem to stay in my right ear well enough when running and that’s why I bought them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my sister for her birthday and she absolutely loves them! Bose quality for sure, looking into getting myself a pair now as well!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bose SoundSport

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesperson helped me decide on these earbuds along with my knowledge of and experience with Bose equipment in my past. Best Buy rocks!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these for several months and have never had an issue. I have used them in the rain and have sweated on them and they still work great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these Headphones on. My only slight issue is the battery life. However when not in use it will shut off automatically which helps tremendously.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Earbuds! Just like all Bose products - there is nothing better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love headphones, this is my third pay only due to operator error. I lost them. I would continue to buy even if i lost this pair as well.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Pretty neat item.Could be a bit louder though....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty neat item.Could be a bit louder though.Hope one day to have wireless headphones be as loud as wired headphones.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Short battery life.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great though which is why I gave it 3 stars however short battery life.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey! One full charge of battery will provide 6 hours of audio streaming! If you feel as if you're not experiencing this, please reach out to Bose directly so we can work towards a resolution. Sam - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Great earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and decided on on Bose the salesman was really helpful n helping me choose a great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Boss headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my grand daughter when she opened it up, its the look on her face tells me I made a good decision buying them

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Expected a better product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery dies way to fast. I have to charge it daily. It's also a bit bulky on the ear. Sound quality is great.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Headphones. Sweat causes issues.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Sweat will ruin the power button over time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Got solid headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased late March no issues so far the only complaint is they overheat rather quickly when I use the sauna. It is 170° in there however

    I would recommend this to a friend