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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 718 Showing 14,341-14,360 of 17,423 reviews
  • Rated 5 out of 5 stars

    Second Pair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second pair, first pair got stolen at gym and I can see why. Great blue tooth connection and love the app with software updates for the hardware.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality seems to be excellent so far.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son has the same ones and he has been very happy. At one point he had problems and Bose replaced them free of charge.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Started great than got bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I've had them for about 6 weeks. I do you use them everyday for at least 6hrs or so. They started off great I loved them. After a few weeks of using (and of course outside Best Buy return policy) they started acting up. Sound would fade in and out. The ear plugs whatever you want to call them seemed like they had wear and tear like I had them for 6mos it would fall out of my ear easily. I tried to at least exchange them at Best Buy but of course no and had to call Bose. I contacted Bose and without hesitation they are replacing them. It's gonna take some time. Bose didn't tell me this but after doing some more research it seems that people have been having issues with them and Bose is in the process of redesigning them and they expect the new ones to be ready at the end of August. So I would recommend waiting until the redesigned ones come out. Overall I'm extremely happy with Bose and their customer service. I always say you get what you pay for and for the most part I only buy Bose and Apple products. Both companies stand behind their products and seem to make sure that the customer is happy.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      We are glad to hear that you were using these headphones so frequently prior to the issue that you are describing. Bose prides itself on customer service and it is important to us to take good care of you when you contact us. We are confident on the update coming to the SoundSport wireless headphones and have no doubts that you'll enjoy the new pair for years to come. Bose

  • Rated 5 out of 5 stars

    The best headphones ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how you can download the app and adjust the bass and everything on the earbuds. I love how it connects super fast Bluetooth to your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loves these Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who buys headphones like water, I loves these headphones. I can easily recommend these for Bose and Bluetooth headphone lovers. A must buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is perfect with this headset. The only thing you have to keep in mind is the battery, which is not lasting that long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound and comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good volume. I use them when driving to talk to people. I have not heard a complaint yet about being difficult to understand or hard to hear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE THESE!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these on my runs and they've been great! Sweat is not an issue so far.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way overpriced. Balky( heavy), nothing special about the sound quality( except bass is great). No noise canceling

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Nice sound. Poor battery life.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is awesome. But paying $149.00 the battery life should be at least 12 hours. I only get 6 if I'm lucky.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and great quality. We’re a Christmas present for my fiancé and he loves them! I’m thinking of going back and getting me a pair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bise

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for the wife loved it got the geek squad protection because she's hard on electronics!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good for anything but running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the sound is great....high quality! I use these for cycling, gym and running. They are great for the gym and cycling but do not work at all for running. The problem is they do not stay in my ears and bounds out within about the first 5-10 steps. I have used all of the different ear attachments and same problem. I had to buy a different product for running.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello RonB,

      Thanks for providing your review of the SoundSport wireless headphones. Glad to hear that you're enjoying the sound quality. However, we are sorry to hear that you're having trouble with the fit. We ask that you kindly check out our support article that can help to ensure you're getting the proper fit.: https://bose.life/2EfwKSp

      If you continue to have difficulty, please do not hesitate to reach out to us on our Community or by phone.

      Link to the community: https://community.bose.com/
      Additional contact info: https://bose.life/2LXQA9c

      Thank you again and have a nice day.

      Mohsin - Bose Support bose

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best I ever have and I been through a few other ones that I really don't too mention their brand name that's how MAD I'm..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lenny's electronics

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product and great service as are all my visits to best buy...im going back for more very soon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't forget the wife!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well of course I had to get the wife a pair once she tied mine. Fortunately, still on sale!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing fit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Bose products but these ear pieces need a better fit. They feel like they are ready to fall out even with the StayHear ear piece. The buds will fall out if you engage in vigorous activity. These are not noise cancelling and the buds don't go all the way in your ear to block out the ambient noise. I tried all three sizes for the StayHear piece and they just don't stay in your ear.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For normal everyday use these work perfect. For running they do not stay in my ears very well. Tried all the different sizes of ear pieces but none seem to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a couple of pairs of these and use them for work and exercise with these. Definitely would recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bose Ear Blue Tooth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The problem we had with these were the reliable way to hook-up to our TV audio Blue Tooth Transmitter.

    I would recommend this to a friend