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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 810 Showing 16,181-16,200 of 17,423 reviews
  • Rated 3 out of 5 stars

    Not satisfied

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy it from the beginning,after a year I'm not satisfied the sound..it's getting low sound especially the left side of the earphone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wired earphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great, but the wire kept getting caught on my clothes and came out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It's BOSE, not this one isn't

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose makes great audio products. I have their 2.1 theater system and the sounds blows my mind. I was excited to purchase these headset for working out and day to day. But it was just too comfortable for me. It felt heavy for earbuds. I feel like my ears are medium size, but my ears would ache after 20 mins of use. And Bose is known for noise cancelling, but the earbuds felt like they didn't have good seal against my ears. I'm glad I tried these, it helped narrow down my options and these are off my list.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Wireless

    Rated 1 out of 5 stars

    tips are very big and hurt my ear!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i been looking around for a wireless headset that was easy to use an feel riight when i wear them. i wanted it to be bluetxooth able ,volume control , skip able to next song. this headset using siri to control . so if your not using a apple ipad r ipod , iphone then it may work right r fully. plus i have i j 7 and it prepaid phone so i guess thing wont work like it would with iphone r samsung s 7 not really sure.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just short of ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound on these are not the quality of Bose. The sound is thin, and not as complete as expected. My old apple wired headphones sound much better.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello! Thank you for taking the time to share your thoughts on our SoundSport Wireless In-Ear headphones.
      We're saddened to hear that you were unhappy with the audio quality of this product, and would love the chance to improve your opinion of our products!
      If this is directly in regards to improving bass, we would recommend trying multiple devices, and checking the bass/treble controls of the connected device.
      If this is overall audio performance, we would instead advise that you ensure that the connected devices' A2DP Bluetooth Protocol is activated, and if 2 devices are connected, to only play from a single device at a time.
      We hope this helps, and If you are still having issues, please reach out to Bose Support in your country/region so we can assist further. Have a great day! bose

  • Rated 3 out of 5 stars

    OK, not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok earbuds. The "ambient sounds" feature found on other products/brands is lacking. I would expect better from Bose.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    pass

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as people say they are especially for a Bose product, i would have to pass on these when looking for my next set

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not for small ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the sound quality is up to Bose standards, these are uncomfortable to wear. Returned and went with the new Jaybird Freedoms.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    can't stay in ears as you work out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the sound and ease of the head set but they care constantly falling out of my ears. I have the smallest ear plugs in them.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for taking the time to write your review. We are glad to hear that you like the sound quality and ease of use that these headphones offer. We’d like to help. Here is a helpful video that illustrates how to get an ideal fit with our removable tips (the video was creating with the wired version of our ear bud headphones but the principle is the same):  http://bit.ly/2dWXCX2 Bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good sound but very slow to charge and lost connection with bluethoth

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Very disappointed with the quality of these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to exchange my first pair of Bose within a couple weeks of purchase due to the left speaker going out. Then a couple of weeks after using the second pair the battery would not hold a charge even when the set was turned off. I'd charge at night, disconnect and then find in the morning the battery went from 100% to 70% while they were off. Normally Bose is my go to company for high quality audio but they have a lot of work to do on these headphones. I ended up exchanging for a wired set of SoundTrue Ultras.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      For the majority of customers, the SoundSport wireless is delivering on its promise – it’s a headphone that’s stable and comfortable, sweat and weather resistant, with amazing sound. But, like you, a small percentage of owners have experienced a problem, and that’s not okay.
      We’ve taken every headphone returned to us and analyzed them in our labs to get to the bottom of the issue. We discovered SoundSport wireless doesn't perform like it should under specific conditions related to heavy sweat and moisture. And we now have a solution to make it work just as well in these situations, too.
      Going forward, every SoundSport wireless will include this update, and they’ll be ready by the end of August if you’re interested in trying them again. Our support team can answer any questions you may about the product. They can be reached at 1-800-379-2073 Monday through Friday, 9:00AM to 8:00PM (EST) Bose

  • Rated 3 out of 5 stars

    Good sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Talked time is short than it says, I have to use earphones for work and is not easy for me to stop because I have to recharge it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these because of the reviews and did not like them, brought them back to the store and no problem, got a refund right away...

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Uncomfortable, mediocre sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried all the attachments and could not get a count of it. Sound was mediocre and muddy compared to other headphones. No EQ options. Overpriced.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not Bose’s top of the line

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds louder outside of the earbuds. Disappointing gift but still works.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just okay

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall okay, but I wish they had a C charger. The sound quality isn't really much different than a pair of $20 headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Not the ones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You want comfortablilty, you want affordability, and want style. 1 out of 3 “wants” just don’t cut the mustard.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello KernSter,

      Thank you for providing your review of the SoundSport wireless headphones. We are sorry to hear that they did not quite live up to your expectations. If you ever need assistance with our products, please feel free to reach out to us by clicking here: https://bose.life/2LXQA9c

      Thank you again,

      Mohsin - Bose Support Bose

  • Rated 3 out of 5 stars

    Seems ok

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still trying these out. SO far they haven't failed with sweat but not sure if the base or sound quality is up to snuff.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second set, replacing the originals that are falling apart. I don't know what Bose did to re-design them, but the sound is much "thinner" than my originals. I suppose that like most companies they've figured out how to make them cheaper while maximizing profits. Probably use cheaper drivers now. Anyway, your results may vary, but I'm very disappointed in these earbuds.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Clip

    Rated 1 out of 5 stars

    Not Durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item last year, its started out ok except I still needed to adjust the fit a few times every time I run. Also the clip to secure it to your clothes detaches easily from the cable, until I lost it obviously. The last unfortunate incident and fatal flaw is that not even one year since I bought it doesn't charge ... I mean not even one song. A real disappointment from a brand like BOSE .

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for taking the time to write your review. We hope that you enjoyed the sound quality and convenience of wireless use prior to the power issue that you are experiencing. One things we'd suggest is trying another cable to figure out if the issue is with the headset. In either case, we are here to take great care of you. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST. Bose