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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 816 Showing 16,301-16,320 of 17,423 reviews
  • Rated 3 out of 5 stars

    Bose Soundsport

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are okay, I ended up returning them since I felt the price did not justify the sound.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My Headphones aren’t working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great . Beats by Dre headphones has far greater Connection as far as distance away from device

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    My new favorite pair of headphones!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll start with my only real negative I would say-would be the highest volume isn't as high when first charged. At first it is nice and loud (which I know we shouldn't be blaring it, but sometimes you want to rock out!) then when the charge goes down to about 60% you can tell there's a significant change in high volume. It might be a setting thing or something, but I tried to play around with the app and nothing. Positives are-love the nice snug fit that feels nice, secure, and easy to put in and take out. That's a good thing when you're running or moving around. Good quality sound. Went for a short run in the rain and Loved how well it protected my ear from rain and sweat!! It took me a bit of getting used to the controllers but didn't mind the accidental button pushing. Tge controls take a bit of getting used to, but it's like everything else-the more you use something the more efficient. The charge is wonderful!! I had some lg ones prior and the bose ones are 20 times better!!! Charge lasted at least 3 days with me using them right out of the box and at least 5-6 hours a day without charging. I charged them at 30% so I didn't even get to the end. I am seriously impressed with them. Let my husband use them for a day (which I was really hesitant about) but he easily changed out the size insert-gave it a quick cleaning and done! He loved them! He is now saving for a pair. Also love the fact that you can use an app to control it all.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s OK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Those headphones are OK about the sound quality, but at the same time a little bit too big for me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Battery Problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery didn't last the full six hours and standby wasn't impressive either. Sound was alright but nothing spectacular.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for reaching out to us for help. We hope that you are enjoying the sound quality and convenience of wireless connectivity that these headphones offer you. If the battery isn't lasting up to the expectations that we set, we'd love to help resolve this and encourage you to contact us directly. We can be reached at 1-800-819-7032 between 9:00am and 9:00pm (EST) Monday through Friday. Bose

  • Rated 2 out of 5 stars

    Battery life is not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe I didn't do my homework enough to see what the battery life of this unit should produce but it's a quarter of the time I had on my LG headsets I replaced with these headphones after 5 years. At the best, maybe 6 hours of life which when using them for tech calls, not something you want to have die on you mid-conversation.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experience, would buy again, Bose is high quality and I'll recomend for gym gym use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fall off ears when working out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was dissapointed by these headphones, music quality is really good but they fall off my ears anytime I work out.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I expected from bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Short battery life No noise cancellation, so talking on it is almost useless unless your in a quiet place

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Craigt. Thank you for taking the time to write your review of the SoundSport wireless headphones. These headphones are not designed with our noise-canceling technology. However, when on a phone call the audio should be clear and crisp. We recommend updating the firmware of the headphones using our online firmware updater: https://bose.life/2MspLGP. We thank you again for your interest in our Bose products. Have a wonderful day! Ashley - Bose Support Bose

  • Rated 3 out of 5 stars

    Beats>Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I personally like the Beats better since they have the "over the ear" loop and I feel it hold better for running.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not have the sound i expected from Bose. Also when using with a phone only one side works during a call.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't like the way it fit in my ears

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Bose products. But I returned these headphones. Sound quality was fine. But I didn't care for how these headphones fit in my ears. Too bulky and I didn't care for the wired cord that's attached. I'm going to get a pair of bluetooth wireless headphones. Probably still Bose. But a most expensive option.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey there, thanks for being a loyal Bose customer. I am sorry you did not like the design of these headphones and decided to return them. If you are looking for a smaller set of headphones, check out our new Bose Sport buds here https://bit.ly/2It528D. I am sure you will love them.

      Tori Mae - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Decent headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose headphones have trouble pairing with my IPhone. The time it takes seems to be to long which is bothersome.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for reaching out for help with your headphones. One suggestion we'd make to troubleshoot this issue is the clearing the pairing list on the headphones. With the headphones turned off, press and hold the Power/Bluetooth button for 10 seconds, until you hear “Bluetooth device list cleared.” If you continue to have pairing issues, we encourage you to contact our technical team so that we can learn more. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST. Bose

  • Cons mentioned:
    Clip

    Rated 1 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Bluetooth is meh, very limited to what you can do with them. There’s this ridiculous clip that constantly separates off the wire. It’s to prevent “tug a war” with ur ears and neck,... doesn’t do it’s job!!! So glad for the grace period return policy I returned them in 10 days

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi JoeyRed, Thank you for taking the time to review our product. We're sorry to hear of the issues you are experiencing with your SoundSport Wireless In-Ear Headphones. This is certainly not normal! We are very sad to hear that you returned the Headphones. Thanks again for your feedback.

      Jack_B Bose Technical Support Specialist bose

  • Rated 3 out of 5 stars

    Better than average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is okay as headphones. This product does not have the splash or the impressive quality of other Bose products.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 5 out of 5 stars

    Great running and workout headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I run and workout 5 days a week. I'm always in search of a good set of wireless headphones that not only deliver great sound but also feel comfortable to wear and stay in the ear. This headset does all of that. I'll admit I was skeptical at first about these headphones staying in not only during my strength training but also during my runs. I was pleasantly surprised that they never once came out. These headphones do allow for some outside sound to bleed through but not enough to affect the sound. I think the reason Bose made them this way was to allow people who run or cycle to be able to hear cars coming or sirens from emergency vehicles. Overall, excellent quality as you would expect from a Bose product. Fully charged this headset lasts me 3 to 4 workouts and my workouts are on average 2 hours each. Bose also has an app for you to download for this headset and once downloaded the app will update the headset with latest software. The app allows you to see how much of a charge you have remaining and also control your music. This headset is super fast at turning on and connecting to your phone just by pressing the button once and you don't need to hold it down like you may have to do on other brands. If you are in the market for a new headset, buy these. You won't be disappointed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not sure who to blame

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a long time bose customer and currently have several pairs of Bose headphones, none which have gave me problems like the Soundsport headphones. This will be my third pair of the Soundsports. The first two had battery issues within a year. Luckily Bestbuy has an amazing warranty program which let me exchange them no questions asked. After exchanging the headphones yesterday, I went to connect them and noticed they tried auto connecting to a Samsung phone. Weird because they're suppose to be brand new. After connecting the headphones to my phone I checked the history on the bose app and noticed they have a history of connections, meaning they have been used before. Not sure if this is standard or if they are selling a refurbished product as new.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing Do Everything Headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, let me say that these headphones make you want to do things outside, or just become more active; seriously, they're contagious. These are the best wireless headphones I've every owned, and for good reason. For starters, they look nice, and come with three different sized earlobe slots, to make sure comfort is achieved. Next, they have an incredible range to them; generally I found no disruption or lagging when I was within 40 feet. Also, the sweat-resistance and weatherproofness of these headphones is absolutely amazing. Never have a worked out or ran with headphones (I run about 50 miles a week, and just like it to be me and myself) but these headphones changed that. The sound quality is great, especially for bluetooth wireless headphones. The setup is a breeze, and the battery life is sound. There is nothing not to like with these headphones. They handled rainy running days, as well as 90 degree sun sweatiness. Amazing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Battery could last longer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish the battery lasts longer. Otherwise they are great.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey, glad to hear you love your SoundSport headphones! To resolve short battery life, please follow the steps at https://bose.life/2SMbqNv. Sam - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Better items out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is average at best if you don’t want or have a lot of cash to spend then this is for you

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Jayb,

      Thank you for providing your review of the SoundSport wireless headphones. We are sorry to hear that they did not quite work out for you. As a research company, we are always looking for ways to improve our products. Thank you for taking the time to try them out! Reach out to us again if you have any questions or concerns.

      Take care,

      Mohsin - Bose Support Bose