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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 817 Showing 16,321-16,340 of 17,423 reviews
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is crisp, but nothing crazy, espefially for that price

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Volume in general is too low and seals my ears.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a headphones for phone conversations and listening music. For the price im not impressed at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The key word is comfort

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you think Bose, probably the first association you make is quality sound. They've had a long and storied history providing unique products with excellent audio. And that was my main expectation upon first trying these - and they do have good sound. I spent some time going through my playlists specifically picking out different genres to try to find a weak point. Then it dawned on me - I had actually forgotten i was wearing earbuds! I'm usually always fussing with these things, adjusting the fit to the ear, repositioning the bud - they never seem to stay in place. Not so with these - they're absolutely the most comfortable headsets i've ever encountered. The design is such that the bud sits loosely in the ear (open) but remains firmly in place. As an open design, these do admit ambient sound - and as such, do have their place - we do want to hear that car coming down the road, no? I'm a vinyl audiophile guy - so if i want to hear every nuance of the music, this is not the piece of gear i'm looking for. But if i'm outside in the environment, i want something that sounds good, but also allows me to be aware of my surroundings while not having to constantly play & adjust with it to feel comfortable. (and not have to worry about a few raindrops getting into my expensive electronics) You might want to read some other reviews if you're concerned about detailed audio comparisons or battery life, I don't use it but for a couple of hours at a time, and i didn't experience any audio breakup or distortions. For me, it's about the feel of it, and in my book, this headset represents a new high water mark in terms of wearability & comfort.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Love this

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good, but fall out of my ears. The base is not that good either.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey there,
      I'm sorry to hear that you are experiencing the earbuds falling out.
      The SoundSport wireless earphones come with three different sized ear tips. I would recommend trying all of the sizes to ensure you have a stable and comfortable fit.
      Thanks!
      Kerri - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    The fit is not right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who doesn't love Bose? I know I do. I love my earbuds with wires, they sound great. The fit on the wireless are not right. They fit like earplugs and cause echoing, in my opinion. They are also bulky when trying to sleep or on a plane with a pillow. I'll give them a try again when they make some modifications.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my fav, they kind uncomfortable and big, i rather wirless

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Nope

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, these quit working after two days so not thrilled.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Larry,

      Thanks for providing a review of the SoundSport Wireless headphones. We're sorry to hear that your headphones stopped working. We can definitely assist with that and get you back up and running again! Please feel free to reach out to us directly on our Community or by phone for further support.

      Link to the community: https://community.bose.com/
      Additional contact info: https://bose.life/2LXQA9c

      Thanks again,

      Mohsin - Bose Support bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Gift purchased for teenage daughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sound, but my daughter advised a short battery life of 3 hours.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Can't be used as a phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my JayBirds today with these from Bose. At first, I was excited. But then I made a couple phone calls. Everybody was asking me "What's with all the background noise." They are literally not usable unless I'm in a very very very quiet place --- like alone in a church. Anyway, I'm returning them tomorrow. The Best Buy sales associates need to be aware of this.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life sucks and the sound is just ok. Not what I was expecting from Bose.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok sound - awkward fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is ok. Although product is designed to fit in ear, it tends to fall when you work hard.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Frank,

      Thank you for taking the time to write this review of the SoundSport Wireless headphones. We are happy to hear that you enjoy the sound. Regarding the fit issue, it is essential that you use the correct size ear-tip. They come in small, medium and large. Should you have further questions, we would suggest reaching out to your local support team. For contact information, please visit https://bose.life/2qwENj4. Select your country, scroll down until you see "Contact Us."
      Warm Regards,
      Tony G - Bose Support bose

  • Rated 3 out of 5 stars

    Great until they died

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall very happy, unfortunately the battery dies just short of 2 years.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello,

      Glad to hear that you have been loving your headphones over these last 2 years.

      Sorry these appear to no longer be functioning. If you reach out to your Bose product support team, we would love to look into this and get your headphones running once more.

      Kind regards,
      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    A little bulky but great quality headphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I unpacked the headphones my first reaction was: wow thesen are some bulky headphones! Also I wasn't sure if they would stick in my big size ears:) But luckily there were different sizes adapters in the box and with the bigger sizes the plugs fitted my ears like a glove. After charging the wireless headphones I was ready to test them out at the gym. Although the phones are a bit bulky, they are actually very comfortable to wear and most importantly the sound was great! Especially for a pair of headphones in this price range. The bass is full but not overdone and the mid and low tones are very well balanced. In short I loved the sound in these things and would surely recommend these headphones for active people who like to listen to music during a workout. The only negative point I can think of is the design. Like I said earlier, they are a bit on the bulky side. But on the other hand this gives them a less fragile feel than the average headphone. And I also realize that the Bluetooth receiver and battery have to be build in somewhere, so I can live with that fact. Other then that they're in your ears anyway, so you don't have to look at them :) (I received this item for a test period to give an objective review)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not comfortably fit my ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear phones did not comfortably fit my ears. Sound quality was not what I expected from a Bose product.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for your review of the SoundSport wireless headphones. We are curious if you have tried all 3-sizes of our StayHear+ Sport tips, and viewed instructions on how to fit the ear buds to your ears (http://bose.life/2fpNviC). Please contact our Support team if we may be of further assistance. We can be reached at 1-800-379-2073 and are available 9am-9pm M-F, EST. Have a great day! Bose

  • Rated 3 out of 5 stars

    Doesn’t hold charge long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed that they do not hold charge longer so could use 2 days or more without charging

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to return this earbuds because the quality was poor

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    took back. not good for the money. does not fit good .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great sound. Doesn't fit well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these and while they are attractive I have to admit I am a bit disappointed considering how much they were. After the 3rd use the shirt clip fell off. I also cannot seem to get these to keep one of the buds in my ear. I have switched out the war tips but I constantly have issues getting them to stay in. I am a huge Bose fan but not thrilled with this purchase.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for reaching out for help with this. It is always great to hear from a huge Bose fan. We have a helpful video that we'd like to show you to increase your satisfaction with the fit of the removable tips (the model in the video is different but the principle is the same):  http://bit.ly/2dWXCX2 Bose

  • Rated 3 out of 5 stars

    Ear Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but needs more adaptability. Ear buds do not fit very well.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product but the earpieces were too big gor my liking.

    No, I would not recommend this to a friend