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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 820 Showing 16,381-16,400 of 17,423 reviews
  • Rated 2 out of 5 stars

    Battery charge life is poor

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main issue that I am having is that once the Earbuds are fully charged and I stow them away in their provided case, the next time ,Which could be the next day the battery is completely flat and requires another charge.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bose® -Wireless In-Ear Headphones-Average

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose® - SoundSport® Wireless In-Ear Headphones - Aqua works ok. Lacks base.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, thanks you for taking the time to review our SoundSport Wireless Headphones.

      We're happy to hear that you like the audio performance of the headphones, but sorry to hear that you personally find they're lacking in bass feedback. Have you tried connecting them to an alternative device to compare results? Additionally, on your music source device you will have audio adjustment EQ's to manually increase or decrease audio features like bass playback.

      Thanks again for your review.

      Andy - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Bose?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My relative asked me to buy this. I think bose is overprice when comes to their product

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sound it’s ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product it’s ok . Quality it’s ok. You may loose it quickly tho.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear pieces are bulky and microphone picks up notice as it rubs against your clothes.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    To bulky

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a comfortable fit .. and sits out of your ear to far.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello,

      Thanks for providing us with your feedback, sorry to hear that you had issues with the comfort of your earbuds. These comments will be passed on.

      Kind regards,
      Tegan - Customer Support bose

  • Rated 3 out of 5 stars

    Very clear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Except for the noise in the background that comes through louder then the voice speaking...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Good sound, don't stay in my ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but it's kind of heavy and it keeps falling out

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      We’d like to help. These are great headphones and we want you enjoying them. Here is a helpful video that illustrates how to get an ideal fit with our removable tips (the video was creating with a previous generation of our ear bud headphones but the principle is the same):

       http://bit.ly/2dWXCX2 Bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Very disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound but they don't stay in your ear during workouts

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for trying out our wireless sport headphones. We are glad to hear that you like the sound. We’d like to help with the fit during workouts. These are great headphones and we want you enjoying them. Here is a helpful video that illustrates how to get an ideal fit with our removable tips (the video was creating with a previous generation of our ear bud headphones but the principle is the same):  http://bit.ly/2dWXCX2 Bose

  • Rated 3 out of 5 stars

    Sound is great BUT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like have they fit into my ears. Actually it hurts.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey! Pleased to hear you're loving the sound quality. The SoundSport Wireless Earbuds will come with three sizes of StayHear+ sport ear tips - be sure to try each one to find a comfortable fit! Sam - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Not loud enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need something banging loud this isn't the product for you if you're looking for that

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    has some issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound was fine but apparently there's some defect that's causing problems with some units.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thanks for sharing your feedback.
      We engineered the SoundSport wireless headphones to be stable and comfortable, sweat and weather resistant, and provide amazing sound. While they’re delivering on this promise for the vast majority of owners, we’ve found that a small percentage of customers, like you, have experienced a problem under specific conditions related to extreme levels of sweat and moisture.
      We’ve taken every SoundSport wireless headphone that’s been returned to us, tore them down in our labs, and now have a solution. Going forward, every SoundSport wireless headphone will include this update, and they'll be ready by the end of August.

      Since it appears you’ve had this issue, we want to help you. Please give us a call at 1-800-819-7032 or email us at review_support@bose.com. Bose

  • Rated 3 out of 5 stars

    Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to like these headphones but unfortunately, I wasn't able to find a secure fit.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Sad review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually returned mine because there is no equalizer to adjust music. Ear buds fit great.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok pair of headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sounds quality was not that great and they were uncomfy to wear.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Batman,

      Thanks for taking the time to review your SoundSport Wireless In-Ear Headphones. I am deeply sorry to hear that you aren't satisfied with the sound quality or the fit of the headphones and I would love to offer some troubleshooting to help you resolve this. I would highly recommend that you firstly try different fits of the StayHear+ tips to ensure the best fit and for the most comfort. I would also recommend that you perform a reset by powering off the headphones and waiting 30 seconds before connecting them to a wall outlet via a USB for 5 seconds. Once this is done please remove the USB cable and powering the product on again.

      If the issue still persists after you have attempted the troubleshooting listed above then please do reach out to our customer support team via the contact us page on our website so we can look into this issue further for you.

      Kind Regards,
      Hector B - Bose Community Support bose

  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are okay but prefer the Beats version because they have a better more reliable fit

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    This Product is not as I expected from Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love bose products but not this one. I tried this product with all various options but i am not happy with this product because of 2 reason 1. I am not feel the bose sound in this headset 2. Outside people can hear the audio I expected this product with great value but its not hence I returned it.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for taking the time to share your review of the SoundSport Wireless headphones. We're sorry to hear that they did not live up to your expectations. Though we see that you have returned them, we thank you for giving them a try. We see that you have been a loyal fan of our Bose products, so we certainly hope to astonish you again. Thank you for your interest in our Bose products. Kind regards. Ashley - Bose Support bose

  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The button hang up the cellphone doesn't work. I can answer the phone, but not hang up.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad ,but little too big!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad wireless headphone. But was just little too big and heavy for working outwits!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't really recommend them due that I don't like the fitting in the ear.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi, there.

      Thank you for taking the time to write a review of your SoundSport wireless headphones. To enjoy the best possible fit, we would recommend trying all three sizes of the included StayHear+ Sport eartips. Some users have benefited from trying a different size in each ear.

      We hope this helps! Have a great New Year.

      Best Regards,

      Jesse - Bose Support bose