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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 823 Showing 16,441-16,460 of 17,423 reviews
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    I don’t like them.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earpiece are really large and look odd in your ear. They slide from side to side and fall off a lot. The sounds are great and they stay in the ear well unless you only have one in if u don’t the other side will pull till it slides off.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    Very Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these earphones 10 days ago, worn them a half dozen times and sounded very good, then started getting a cracking noise in both earphones, very annoying when trying to listen to music or a podcast. Will be taking these back!!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Stopped charging

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought three of these because all did the same thing , they stopped charging after a month or two ...loved the sound quality and the colors but the fact they stopped working no good for me.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Leo, I'm truly sorry that you've experienced charging issues with multiple pairs of the SoundSport wireless headphones.

      Have you tried updating them via a computer? Go to https://btu.bose.com on follow the instructions. There's also some great steps here - https://bose.life/3hlV6tT.

      If the issue persists, our headphones come with a 1-years manufactures warranty from the date of purchase. Please reach out and we'll be happy to help. - http://bose.life/globalsupport

      Thanks,
      Charlotte - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Had to return!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were purchased for my husband, we had to return because the background noise while using Bluetooth tech was so loud we could not have a conversation. We tried in multiple locations with the same result. Very disappointed because we have a lot of Bose products and usually love the quality.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Hard to stay in the ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought as a gift and the ear buds don’t fit well in the ear

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi, Kristine.

      Thank you for your review of the SoundSport wireless headphones. This is a very generous gift!

      We would be curious to know if you've tried all three sizes of the included StayHear+ Sport eartips. Some users have benefited from trying a different size in each ear. The medium set is already installed out of the box, and there will be a small and large set in the bottom of the package.

      We hope this helps! Have a great weekend.

      Jesse - Bose Support bose

  • Rated 3 out of 5 stars

    Too much background noise.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People complain that background noise is too loud when im on the phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very fragil

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphone doesn’t resist a minimum impact, it’s broken at first day

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok for working in the yard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the pictures on the website and on the box.of a person setting next to a pool. I assumed that you could use them while you swam. This is not the case. That was the purpose i purchased them. I hate returning things so I will use them when i work in the yard. Also they are not very comfortable.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product material It is not good. Less battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Sound and Fit

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working out at the club, it's necessary to have a headset that is not too large, fits well, and is out of the way. Not having a cord to deal with is vital. These earbuds meet all of my expectations and have great sound. In typical Bose fashion the bass is great and the sound is full. In addition they fit well and stay on the ear. Battery life is solid as well. Highly recommended for someone looking for quality, low profile ear buds.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Power button always sticks. Other than that great quality.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Bullygirl.

      Thank you kindly for sharing your review of the SoundSport Wireless headphones. We're happy to hear that you're enjoying them. However, we're sorry to hear that you're having some difficulty with the power button. We encourage you to reach out to our Support in your region https://bose.life/2JpX9Pz.

      Best Regards,

      Ashley - Bose Support bose

  • Rated 3 out of 5 stars

    Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good headphones. They are challenging to keep in your ear.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    a bit uncomfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like to charge every couple hours so I don't think I like it

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Poor Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone said that they couldn't hear me. Uncomfortable in the ear.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Decent headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want headphones to use while you're working out these are NOT the ones. Dies within 5 minutes of being in the sauna, if you are in the gym working out and leave your portable media device in the locker it disconnects and battery doesn't hold charge for longer than 4 hours.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello there, CrazyBeautiful,

      Thank you for sharing your review of the SoundSport wireless headphones. Sorry to hear that the experience was not so ideal. Just to let you know, the operating temperate range for the headset is -4° F to 113° F, and if fully charged before each use, the battery should give you up to 6 hours under moderate volume levels. However, this does concern us, and we would like to take a closer a look at that. Please contact our Bose technical support team for further assistance. Contact information can be found located on the Bose website.

      Thank you for your interest in our Bose products!

      Take care,

      Mohsin - Bose Support Bose

  • Rated 3 out of 5 stars

    I was hoping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping these would make me a better athlete, they didn’t.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good but not as I expected , but little bit disappointed ok

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    New and broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it as an anniversary present and the right side didnt work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had waited for Bose to come out with a wireless/sport headphone so as soon as it was available I went and purchased one. Complete disappointment first pair after going for a run left speaker completely went out. Best buy has excellent service so they exchanged the headphones and I decided to give Bose another try only to encounter the same problem 2 additional times. 3 pairs in one week, I would stay away from them. worse part is when I contacted Bose I was not impress by their customer service be ready to receive a very general I am sorry answer

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bose Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones, when talking on phone rception was not clear.

    I would recommend this to a friend