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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 829 Showing 16,561-16,580 of 17,423 reviews
  • Pros mentioned:
    Comfort
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great wireless headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose soundsport wireless headphones are amazing. They were super easy to connect to my iPhone. It took just a couple quick steps to hook up the bluetooth. They are very comfortable to wear for a long period of time. A nice small case with a carabiner comes with so you hopefully don't lose them. The sound quality is awesome. I would expect nothing less from Bose. The one small con I would say is it is hard to see the "R" and "L" to know what earbud goes in what ear, so I just look at the controls and know it wears on the right. The buttons are easy to push and use. I wish the headphones came in many different colors. The blue is ok but I like neutral colors. I highly recommend this product.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Eh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones worked great for about 2 weeks then slowly battery wouldn't last and then all the sudden died. Call Bose to get replacement and they never sent any.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    wireless bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love bose brand but i am very dissapointed regarding the battery life of the product. can only last for almost 2hrs only or not even. this sucks.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Letsveen.

      We thank you kindly for your review of the SoundSport Wireless headphones. We're happy to hear that you love our products. However, we are sorry that you are facing some difficulties with the battery life of your headphones.

      We suggest updating the firmware using our online updater https://bose.life/2LYNuy8. If the issue persists after the firmware is up to date, please contact our Support in your region https://bose.life/2JpX9Pz.

      We thank you again for your feedback and your interest in our Bose products.

      Best Regards,

      Ashley - Bose Support bose

  • Rated 2 out of 5 stars

    Not so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too bulky, the smallest ear buds couldn't fit in my ears so I could hear everything going on around me even with the music on the loudest setting

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Ghee. Thank you for sharing your review of the SoundSport Wireless headphones. Getting the proper fit is important. This video demonstrates how to correctly insert the earbuds for the best fit, https://bit.ly/2SgMds1. We appreciate you taking the time to share your feedback. Have a great day! Best Regards, Greg - Bose Support bose

  • Rated 1 out of 5 stars

    Worthless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 3 wks ago, fully charged last about 4hrs. Bluetooth continuously disconnect and or powers off. Once powered off you have to connect it to the power source in order to turn the device back on that informs you a good amount of battery life is still avail. This crap is not worth it the cost. The product and result of it is not what I expected from this brand

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey there NYCBK. Thank you for sharing your experience with the SoundSport wireless headphones. We're sorry to hear that you are having troubles with them. We are continuously looking for ways to improve our products and appreciate your feedback. Please feel free to contact our technical support team if you have any questions or if we can be of assistance https://bose.life/2JpX9Pz. Take care. Ashley - Bose Support Bose

  • Rated 2 out of 5 stars

    Stopped working after a few weeks. Had to return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in Bose. Chose this brand specifically for their quality reputation. It was a Christmas gift. Embarrassing that he had to return them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not a good talking head set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was good for listening to music. However I was looking for a user friendly head set to answer business calls. This head set was not it.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Blackdiamond,

      Thank for providing your review of the SoundSport wireless headphones. We're sorry to hear that it did not quite work out for your needs. Glad to hear you're a fan of the sound quality. We certainly appreciate your feedback. We're always looking at opportunities for improvement and we like hearing what our users are interested in. We'll continue working and certainly pass this information along to our product team.

      Thanks again,

      Mohsin - Bose Support bose

  • Rated 1 out of 5 stars

    Broke after a year

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the prices when it comes to sound quality and they never really fit in my ear which is annoying when I go on a jog, having to always readjust them. the pause button had a long lag to my mobile devices. Worst of all, they broke right after the short 1 year Bose warranty after everyday use. One day, they got hot while in the charger and stopped working. Pretty disappointing

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey!
      I'm sorry to hear of the issues you are experiencing with your SoundSport Wireless earphones. We would love to help! We would recommend reaching out to our technical support team here: https://bose.life/33bxrrq so we can assist you further.
      Thanks!
      Kerri - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Lasted 3 weeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really linked the headphones. However it only lasted about three weeks. I run 4 to 5 days a week. I had forgotten to recharge my headphone one night. Next morning, it said my charge was 20%. I thought would last 30 min and went our for a run. In about 5 minutes, the battery died and it would not recharge again. I have 6 different Bose products and have been very satisfied with all of them. I would by it again in few months in hopes that Bose would have fixed the issue by then.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      For the majority of customers, the SoundSport wireless is delivering on its promise – it’s a headphone that’s stable and comfortable, sweat and weather resistant, with amazing sound. But, like you, a small percentage of owners have experienced a problem, and that’s not okay.
      We’ve taken every headphone returned to us and analyzed them in our labs to get to the bottom of the issue. We discovered SoundSport wireless doesn't perform like it should under specific conditions related to heavy sweat and moisture. And we now have a solution to make it work just as well in these situations, too.
      Going forward, every SoundSport wireless will include this update, and they’ll be ready by the end of August if you’re interested in trying them again. Our support team can answer any questions you may about the product. They can be reached at 1-800-379-2073 Monday through Friday, 9:00AM to 8:00PM (EST) Bose

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Poor Sound/volume

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t produce great sound/volume for the cost. There’s not much opportunity to increase sound. Be warned.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Wireless Headphones!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose really knocked it out of the park with these headphones, the sound quality is amazing, I have read some comments about the headphones not being loud enough but let me tell you at least to me they are loud...they have great bass also which makes bass heavy music sound really great...they are very light headphones and very comfortable as well...the Bluetooth pairing is extremely easy and calls sound great on the headphones....I would def recommend these headphones to anyone looking for a great pair of headphones for working out.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nice but I can't use it as intended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted this to use with my TV which has blue tooth but can't get to communicate with each other to connect.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    About time Bose!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!! Not as much bass as the wired ones but it still has a lot of bass just a more natural sound not as heavy. But is so much more clear like the clarity is absolutely beautiful and they're extremely comfortable. And don't be fooled by bulkiness they're very light and stay in your ear if you're doing a lot of aggressive moving.So glad I got these very pleased!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't care for them, kept falling out of my ears.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't care for them. They Just wouldn't stay in my ears. I tried all the different ear pieces, but none of them were sufficient. So I returned them

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Good Sound-To bad they fall out.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound! I liked the design. Too bad they kept falling out of my ears.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    They are Heavy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used these headphones. I took them out of the box and they weighed a ton. I am returning them for a refund.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Expensive. Good sound Quality. Until they died.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Died fairly quickly (like under a year one of the ear buds had no sound).

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    What a waste of money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting bose quality. Bose should be embarrassed for putting these headphones on the market.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already lost 80 percent sound in one ear. The power button also broke easily. The battery only charges to 70 percent. Stay away

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Ryan, thank you for taking the time an interest in our product. I'm sorry to hear that you have had issues with your SoundSport Wireless, this is certainly not normal. I would recommend reaching out to your local Technical Support Team for assistance. Thank you for taking the time to review our product. Have a great day! Kindest, Kerri - Bose Technical Support Specialist. bose

  • Rated 2 out of 5 stars

    Battery life is short

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work ok for what they are. I would have gone for cheaper or spent the extra money for apple ear pods.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey there, thanks for leaving your thoughts. Head over to http://btu.bose.com and update your headphones to get the best battery life and performance.

      Tori Mae - Bose Customer Support bose