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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 830 Showing 16,581-16,600 of 17,423 reviews
  • Rated 1 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to say that I am not impressed with these headphones. I have bought many things from bose but these headphones meant for running and activities are not any good. When you run they make it hard to listen to your music because the ear piece is too heavy. You can actually here it when you run. It's a super awful product I bought it in November and which I would get my money back or send it back. Not impressed at all. I went back to my wired earphones.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does Not Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received by mail and there was no manual or anything with this router. Only the router and power cord came with this product. Went online to find instructions for setting up. However, it did not work. Called Best Buy Geek Squad tech support. They refused to help me unless I paid them $100 for tech support. Will be returning to Best Buy soon as it does not work. I would suggest buying this product new as the refurbished ones obviously have not been repaired.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good for running

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service but not given so much choices sometimes I just wanna get more information for some equipment!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    was expecting better from bose

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not that good the audio quality isn't great does nothing for wind reduction on the mic and the cables feel flimsy

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Didn’t like these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great but the cords were bothersome. They kept getting caught in everything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    First bad experience with Bose headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to link to my iPhone after first charge and try. Only one. Not be able to link after second try. Have no choice to return to Bestbuy store. Expect some comments or suggestion from store member because I reaaly want a Bose wireless headphone. But receive a cool answer from return clerk saying that the product is probably dead. I think Bose needs to pay attention on its product quality. (Own two Bose wire headphones)

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Didn’t fit, poor sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best But was awesome though!!! Easily exchanged for Beats. 10000X better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad sound quality for the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're good if you're a runner, or even just using them to exercise but if you're looking for something that is going to give you a good accurate, clear sound for the audio or music you're playing, then you're better off getting something else. The muddy, bass heavy sound from these is not something that should be paid for at a rate of $150+, and on top of that the battery dies way too fast.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume is too low, and earbuds keep coming out of my ears

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Sorry to hear about this experience. The SoundSports do come with 3 sized ear tips, we hope one of the other sizes will work better. That may help with the audio issue, you may also want to try re-pairing it with your device to improve the audio experience. Bose

  • Rated 2 out of 5 stars

    Not a Fan

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud. Not great quality. Buds feel like they are about to fall out. Returned them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like the fit in my ear very uncomfortable & made my ear hurt

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DOES NOT CHARGE!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved these earbuds for years until it lost sound on one side. This was my 2nd set, and they failed to charge after 2 weeks of owning it. Got a replacement from Bose (black), had them 4 days, and again, THEY WON'T CHARGE!!!! Check my review name, says exactly how I feel about this headset. Frustrated I spent money on a second pair, and too late to return them.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello,

      Glad to hear that you have been loving your headphones.

      You will receive 6 hours of battery life, apologies that this does not appear to be the case, even with your replacements. This is very bizarre, do ensure that you are charging your headphones with the provided charging cable as well as ensuring you are within the maximum Output Voltage: 5 Volts 1 Amp. Any higher could potentially damage product.

      If you would like further assistance, one of our agents will happily look into this with you further. Do reach out to your local Bose product support team, we'd love to get to the bottom of this and get your headphones back up and running.

      Kind regards,
      Tegan - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Earbuds do not secure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have found that ear buds do not stay secure while on a treadmill. Have tried all three sizes with very little difference. Am disappointed.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      We’d like to help. These are great headphones and we want you enjoying them. Here is a helpful video that illustrates how to get an ideal fit with our removable tips (the video was creating with a previous generation of our ear bud headphones but the principle is the same):  http://bit.ly/2dWXCX2 Bose

  • Rated 2 out of 5 stars

    ok at best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not comfortable, small is the only size that works, and ok if i am walking, but when working out, they continually fall out of my ear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They had one job, and failed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound ok, but fail at their primary purpose-staying in my ears during exercise. I really wanted to like these, but I cannot get them to stay in my ears while running, and even more irritating, while on my stationary bike. I tried the various supplied inserts, but none work. Will be returning and getting headphones with over the ear clips.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just too heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are ok. I wanted to like them but they were too heavy and felt undersupported. If they wrapped around the ears I might have liked them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it. Don't stay in, died after 2 months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality isn't what you would expect from $100 headphones by Bose. They don't stay in my ear when running or biking. They are heavy and a little akward when in. And to make matters worse, they completely died after 2 months. I previously owned a $15 pair off Amazon that lasted 9 years and had the same sound quality. Nothing about these is worth the price.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Vinny,

      It's a shame that you've not been happy with these headphones. Our StayHear+ tips come in multiple sizes to suit different ear sizes. I'd recommend trying these out.

      Regarding the lack of power, have you tried an alternative charging cable and power outlet? Also please try to reset them by following these steps - https://bose.life/2MvKFWq.

      Should the issue persist, please reach out to our customer support here http://bose.life/globalsupport.

      Thanks,
      Charlotte - Bose Customer Support bose

  • Rated 2 out of 5 stars

    I had to return them

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are ok in sound put if you lose the clip forget it its annoying not worth it they don't sound that good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unstable volumn control, cord short, terrible fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is hard to use, poor functionality when recieving calls. Volumn adjusts automatically making it hard to hear. Cord is too short making it hard to use controls. No call or recieve button to answer or end calls. Earbud fit is unacceptable - if leave one side out to hear others the inserted side will be pulled out of the inserted ear with any movement side to side.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The behind the neck cord kept sliding off my neck and I even lost the headphones because they slide with the cord

    No, I would not recommend this to a friend