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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 831 Showing 16,601-16,620 of 17,423 reviews
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are obscenely bass biased with overall low sounds quality and the don’t stay in the ear, for any length of time and fall out about two steps into a run. The chord gets hung up on anything during movement. I am a Bose fan owning their products for decades These might be the most worthless item they’ve ever made

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad Ear Buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear buds don't stay in your ear canal when you move in the slightest.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not all they are cracked up to be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound isn't any better than off the street ear buds. They never fully charge. They also do not stay in my ears very well.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Charging horrible.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t been pleased with the headphones. It doesn’t charge 100% after a day on the charger.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello,

      Thanks for providing us with your feedback, sorry that you're dissatisfied with your purchase.

      You should get a full 6 hour charge of your headphones after 2 hours connected to power. Have you tried updating the firmware of your headphones? You can do this by connecting to a computer via USB and visiting btu.bose.com for instructions. You may see some improvements.

      If this persists, do not hesitate to contact your local Bose product support team. We would love to get you enjoying your headphones once more.

      Kind regards,
      Tegan - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Don't stay in ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these ear buds took them home tried them before turning them on the left ear bud fell out. I tried many times to get it to stay in also tried all the different sized domes no luck. I'm disappointed because of all the good reviews it has. Almost sounds misleading, maybe my left ear is different from all the other people that gave it excellent review. I took them back to BestBuy that day.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great when it works. When using it for over an hour, it shuts down and won't go back on

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      We noticed your review and wanted to follow-up to provide some additional information.

      We set out to make your workouts better, and engineered the SoundSport wireless headphones to be stable and comfortable, sweat and weather resistant, with amazing sound.
      For the vast majority of owners, the SoundSport wireless is delivering on its promise. But a small percentage of customers -- like you -- have experienced a problem. And that's not okay. We took every headphone returned to us, went back to our labs, and got to the bottom of it.

      We found that SoundSport doesn't perform like it should under specific conditions related to more extreme levels of sweat and moisture. And we now have a solution to make it work just as well for those customers, too. Going forward, every SoundSport wireless headphone will include this update, and they'll be ready by the end of August. Since you've had this issue, you're our priority. A new SoundSport wireless will be reserved for you, and sent free of charge.

      Please call us at 1-800-819-7032 or email us at review_support@bose.com and we’ll do the rest. Bose

  • Rated 2 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If using for phone the mic picks up more background talking , even from 15ft away, than the user speaking, music not very full.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Battery does not last more than a couple of days

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery needs to be re-charged every couple of days and it does not even get to 100% even when left charging for hours. The sound quality is ok but I would expect more from Bose. Much cheaper headphones sound the same and they are less bulky, I disappointed at Bose. I've always been a fun for the sound quality but it looks that they failed with this product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buds were too big to fit in the ears and trying to exercise with them on just caused them to keep falling off my head. Even worse, bought before xmas so when I tried to rerun the product at Best Buy, they said we missed the return date ans even with the receipt would not allow any return at all. Done with Best Buy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Moderately useful wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have trouble keeping the earphones in my ear canals. They also stick out far, making them more likely to be dislodged

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ear buds too large

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the sizes were way too large., they sat on the outside of my ears. They wouldn’t stay & kept falling out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Amazing sound quality and bass response

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried many other bluetooth in-the-ear headphones over the past couple of years, and none of them can compare to these. The sound quality and bass response are amazing. I use these headphones for making phone calls while driving, for watching movies on my phone or tablet and for listening to music while I work, either at the office or in my wood shop. I can wear them all day with no issues. The tab on the earbuds helps them to fit comfortably in my ears. They don't slip out of fall out, ever. When using them to make a phone call, I will keep both earbuds in to block out the distraction of the world around me. They isolate the sound, but don't block it, so I can still hear what is going on around me, but I can focus on the call. The deep, rich bass is amazing for headphones this small. I have tried many other manufacturers "deep bass" headphones and have been very disappointed with the lack of bass, lack of treble and lack of overall sound quality. Of course, I do notice that at times when I am listening to a music streaming service that the sound quality suffers, but that is mostly due to the signal strength on my phone and subsequent audio compression that happens as a result. They are great for the office. I can listen to music to help me focus on what I am doing and block out the sounds around me. I use them when i am working in my shop. It is great to be able to use listen to music and not have wires in the way of my tools. As a bonus, I can put on my ear muff hearing protection over the headphones with no problem. There is nothing I can complain about with these headphones. The battery life is great, the sound quality is phenomenal, they are comfortable to wear for extended periods, they weigh next to nothing and they are without a doubt the best headphones in this class.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Absolutely Fantastic!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received these Soundsport wireless headphones about 3 weeks ago to review and let me tell you, I am beyond glad that I did!! Bose has seriously blown me away with the quality, in such a small product. There are 3 sizes of the StayHear+ Sport tips to select from, large - medium - small and all will tell you which goes into which ear. Personally, the small worked great for me! I'm a walker, so these work wonderfully for me. Clip them onto the collar of my shirt, twist them into my ears, pair them with my phone and I'm gone! When paired with the Bose Connect app, you're able to do so much more! These things stay put, too!! I have danced, jumped, swung my head around and everything! Mind you, I have 7 year old twins and a 5 year old, so craziness is bound to happen!! These held up to ALL of it!! They do not fall out! These little headphones have phenomenal sound! The bass is deep and smooth, while the sound comes through crisp and clean. The volume adjustment is at your fingertips on the cord, at the right ear. Not on that, but that is also a microphone for calls or even singing... Y'know, if you get into the karaoke apps!!! When using these, even when you have the volume up, you're still able to hear your surroundings and I really appreciate that. Being a walker, I need to be able to concentrate on my surroundings, but also enjoy my music and these headphones allow just that. They keep your music flowing smooth and crisp, while you deal with your daily life.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    HammondLA

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not satisfied with the battery life of my Bose headset

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bluetooth stopped working after 10 months

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good when they worked disappointed on the longevity- if you area n active runner/walker look elsewhere

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible quality, returned after a few months as one of the earbuds lost sound.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not so bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just couldn't have them stay in my ears. They also didn't seem to be worth the price for the sound when they would stay in.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for taking the time to write your review. As sound quality and proper fit are closely related with these headphones, we'd suggest trying alternate size tips to see if the results improve. If that is not the case, we'd love to learn more. We can be reached at 1-800-819-7032 between 9:00am and 9:00pm (EST) Monday through Friday. Bose

  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great Wireless Earbuds!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wasn't my 1st Bose experience, but it was my 1st time trying their wireless earbuds. I really enjoy the Bose products that I own, so I was very excited to test* the SoundSport Wireless Headphones, and they were fantastic! I never found a pair of ear buds, wireless or otherwise, that really gave me everything I was looking for. I worried if they would stay in my ears, but these babies stay put, never need adjusting, deliver perfect sound, and even the voice microphone sends my voice, clear as a bell, to callers. I am hooked!! I wear my earbuds everyday. I listen to music while I exercise, walk, or clean the house, and I even use them in my vehicle as a hands free option. The 1st thing I really noticed was how comfortable and natural they feel, which I wasn't expecting. If they didn't block sound, you couldn't probably wear them all day and forget they were even there. Pairing them to my phone was a breeze, and I never find pairing anything to be a breeze, so I guess they made me smarter! Lol! My expectations were totally exceeded by this product. Don't hesitate to I've them a try. *This product has been put at my disposal for no compensation and in order to share my honest and unbiased opinion. Once I have completed testing it will be (very sadly) returned to the manufacturer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They will not stay in my ear, and there is no bass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these about 2 weeks ago. I am very disappointed in them, the audio has no bass and for music the sound is very thin and tinny while they do stay in my ear, they don't feel secure while walking on the treadmill. Since you cannot return them without pay restocking fee I an disappointed in both Bose and Best Buy! Mike

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After exactly having them for one year they stopped charging fully. They are only charging to 40% now.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Xmontelon,

      Thank you for providing your review of the SoundSport wireless headphones. We're sorry that you're running into the trouble. We have service options available even if they're beyond the warranty period. We recommend that you try the troubleshooting steps here: https://bose.life/2WdfmDs

      If you're still having issues, please contact our service team who can assist: https://bose.life/2v8YQJ0

      Thank you again,

      Mohsin - Bose Support bose