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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 832 Showing 16,621-16,640 of 17,423 reviews
  • Pros mentioned:
    Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great headphones for working out

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to try out these new Wireless headphones from Bose - I've always been a fan of their products. They were worth the wait - the sound quality is fantastic, as long as you realize that they do allow outside sounds in also. And that is what helps makes them great for exercising. I don't want to be totally blocked off while i'm out walking. They stay in the ears well, and as I walk instead of running, I haven't experienced some of the slipping issues other have seen. I have had no issues pairing these with my iPhone 6, and the BT range also seems very good. Yes, they are pricey, but it does ssem you get what you pay for with these Bose SoundSport Wireless headphones!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Quit working after 3 weeks usage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are garbage. During one of my workouts, they just quit working. I sweat when I work out but not profusely. I’m not sure if that’s the reason or not but they just won’t work. I’m so bummed because they’re not cheap and they’re Bose. They won’t recharge either. What a waste. I do NOT recommend.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Bobby, I'm sorry to hear you are experiencing issues with your SoundSport wireless headphones. I would recommend reaching out to our Support Team at https://www.bose.com/en_us/contact_us.html, and we will happily assist you further with some troubleshooting steps. Thanks. Sam - Bose Support Bose

  • Rated 2 out of 5 stars

    Very basic sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No a very good item for the price. I did not have a very great experience with this items

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    oh well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought as a xmas gift and returned it for for the Beats . Didn't care for the fell in the ear , was loose.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello jedipainter. Thank you for reviewing the SoundSport Wireless headphones. We're sorry to hear that they didn't work out for you, but certainly appreciate you taking the time to try them out and share your feedback. Have a great day! Best Regards, Greg - Bose Support Bose

  • Rated 2 out of 5 stars

    Quit working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to trade these back in Had For 6 months maybe longer Started skipping and stopped working at all

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Nick,

      We thank you for providing a review of the SoundSport wireless headphones. Sorry to hear that they did not work as expected but we appreciate the feedback. If there is anything we can help with in the future, please feel free to reach out to us on our Community as well.

      Link to the community: https://community.bose.com/

      All the best,

      Mohsin - Bose Support bose

  • Rated 2 out of 5 stars

    Horrible bluetooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible bluetooth could never use as phone and hear conversations or them hear me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality, Wireless
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing Sound!!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't taken these off yet!! The packaging was awesome and they are extremely simple to set up and use. The sound quality and earpiece fit is wonderful. I was even able to walk a pretty good distance away from the phone and still had no loss in sound quality. Outside noise doesn't seem to be an issue, and while jogging, there was not one time where the earpieces fell out or came loose. The build is great and I anticipate them lasting quite a long time. This product has no negatives, so don't hesitate to pull the trigger and pick up a pair!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Bose Does it Again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm coming from the Jaybird Blue Buds X and X2's. The sound quality of the SoundSport wireless is top notch. Bose doesn't put too much in the lows but the lows standout alot better than the Jaybirds. Also the Soundsports are alot more comfortable and stay in my ears compared to the X2's which tended to get yanked because the wire would get stuck to my neck when I sweat. For wireless headphones, I totally recommend these over the Jaybirds and Beats.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Tips are too large

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had a pair of wired soundsport earbuds and loved them, but as with all wired versions, they don't last. I had really high hopes for the Bluetooth version, but they just are not comfortable for me. The small stayhear tips are too large and do not stay in my ears. If Bose would have an option for XS tips, even if I had to purchase these separately, I would buy them again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t like them

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of them but I realized they weren’t the right pair of earbuds from Bose.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not as loud as I would expect from Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a pair of beats X that are louder and have a better quality of sound especially when it comes to phone calls, I even believe my AirPods are louder. Bose is a great brand that’s known for the speakers they produce, I feel these fall short of what great potential they had. I’d get another pair of BeatsX for 50$ less and be much happier.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, and thank you for sharing your thoughts about our SoundSport Wireless headphones.
      We're sorry to hear that you experienced sub-par volume with our products and would be happy to advise!
      If you ever experience a low volume from these headphones, please ensure that the device you use this with has the A2DP profile enabled, check the volume levels of the source and of the headset itself, and reset the product by powering this off for 30 seconds, connecting to power for 5 seconds, disconnecting this for 60 seconds, and powering the product back on.
      If you're still having volume issues, please reach out to Bose Support in your country/region for further assistance.
      Have a great day!
      Liam W - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent comfortable pair of in ear headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ose has always been the leaser in terms of sound quality. I was so excited to receive my Bose SoundSport in-ear Headphones. Having already high expectations in quality being the manufacture is Bose, I have tot admit, my expectations were by far met and then some! The sound quality is clear, crisp and amazing. The best in ear headphones I have ever used. The sound quality is excellent and produces great sound working in conjunction with my iphone 6 plus. Superb sound quality! I have very sensitive ears and usually cannot tolerate ear buds inside the ear. They are usually not comfortable for me. These come with comfortable soft flexible ear tips size small, medium and Large. The small worked wonderfully. I did not experience any ear pain, even wearing them for prolonged use. I usually couldn't tolerate more than 20 minutes with ear buds in my ears. I wore these for over an hour and no issues what so ever. Usually my ears would hurt the first few days than eventually get used to them. Not with these I did not experience any tenderness from the start. They are priced just right and actually a little less than I had thought for the high quality sound state of the art Bose produces. I usually do have con's with products, but I can honestly say I cannot find any cons with this item. I am very satisfied with all the features these headphones have to offer. These would man an excellent gift for anybody for any occasion. I will be recommending the product to both family and friends as I highly recommend these as the first choice for in ear headphones. If you want above and beyond high quality sound for an excellent decent price, these are the choice for you!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor make

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These fell apart within a year of me having them, a bit overpriced for an item such poorly made

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Podcaster,

      Thank you so much for taking the time to review your SoundSport Free Headphones. I am sorry you are having this issue, it is certainly not normal. With this issue I would suggest calling Customer Services who will be able to help further.

      I would like to thank you again for taking the time to review our products.

      Have an amazing day.

      Kind Regards,
      Vicky - Bose Technical Support bose

  • Rated 1 out of 5 stars

    Great headphones for two months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the headphones based on reviews and brand. The headset started to over heat while charging. It got so hot that the shape of the headset changed. Exchanged that headset got a new one with the extra warranty I purchased. Same thing is happening to this headset. I bought the same kind of headset for my husband, his work perfect. I'm going to buy the new Samsung headset instead.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for writing to us and letting us know about the experience you have had with your Bose product. This type of issue is definitely a concern for us, and we would like to find the most suitable resolution for you. Given what you have described, we feel that it would be best if we could discuss this with you over the phone. We would like to gather as much information as possible in order to provide you with the best service option.

      We want to ensure that you receive the best possible service. Please call 800-278-1082 and one of my colleagues will be able to provide additional options to ensure that we get you back to enjoying your music as fast as possible.

      Our hours of operation are Mon-Fri 9:00AM-9:00PM. It is best to have your product near you when you call, so he/she can pull up your account. Bose

  • Rated 2 out of 5 stars

    Not working the day I bought them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones did not work when I charged them or turned them on. They are too bulky for my preference.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Shopper
      Thanks for sharing your experience with the SoundSport Wireless headphones. We are concerned to hear about the issues you are having.We would suggest that you reach out to customer service. Here is a link you can use. http://bose.life/2qwENj4 . Click on your country, scroll down to "Contact Us"Tony – Bose Support Bose

  • Rated 2 out of 5 stars

    It’s ok.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much fan of wires, it gets annoying at times.....................................

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Average but not worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used these for a bit. The battery life is not good and Doesn’t worth the money .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    HP

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    eh. bose kind of dropped the ball on this one. prefer my samsung buds.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t fit well in ear. wasn’t very loud not worth the money

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my dad and he didn’t like them. Said they didn’t cancel out noise at all

    No, I would not recommend this to a friend