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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 834 Showing 16,661-16,680 of 17,423 reviews
  • Rated 2 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery runs out very fast and it hurts the ears the rubber

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thanks for taking the time to write your review. We’d like to help. These are great headphones and we want you enjoying them. Here is a helpful video that illustrates how to get an ideal fit with our removable tips (the video was creating with a previous generation of our ear bud headphones but the principle is the same):

      http://bit.ly/2dWXCX2

      The battery on these headphones should last six hours with a full charge. If this is not the case with your pair, we encourage you to contact our product support team directly. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST. Bose

  • Rated 2 out of 5 stars

    A little to bulky for in ear headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is ok but the bulkiness does not allow the headphones stay in the ear as well as they should.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware Mac users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Bluetooth earbuds worked with my MacBook Air one time, and after that would never connect. I checked online, and dozens of users had the same problem, and no one had a fix for this problem. Neither Bose nor Best Buy gave any warning or indication that these earbuds don’t work with Apple devices. But they don’t.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Freetripper, thank you for taking the time to review our product. I'm sorry to hear of the difficulties you are experiencing with connecting the earphones to your MacBook Air, this is certainly not normal. Our earphones should work Apple products. I would recommend reaching out to our Technical Support Team through our website where one of our agents will be happy to assist you! Once again, thank you for your time. Have a great day! Kindest, Kerri - Bose Technical Support Specialist. bose

  • Rated 2 out of 5 stars

    Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones didn’t lasted at all the right side died on me just left them there

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad battery life and sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe my set is just damaged somehow, but my battery will only last 2 hours. On top of that there is a static sound coming in through the left ear bud. I've tried to return them but BB said they can't take them back. I read reviews and thought it would be a good, less-expensive option for workout earphones, but I don't think my set lives up to the ratings.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      We noticed your review and wanted to follow-up to provide some additional information.

      We set out to make your workouts better, and engineered the SoundSport wireless headphones to be stable and comfortable, sweat and weather resistant, with amazing sound.
      For the vast majority of owners, the SoundSport wireless is delivering on its promise. But a small percentage of customers -- like you -- have experienced a problem. And that's not okay. We took every headphone returned to us, went back to our labs, and got to the bottom of it.

      We found that SoundSport doesn't perform like it should under specific conditions related to more extreme levels of sweat and moisture. And we now have a solution to make it work just as well for those customers, too. Going forward, every SoundSport wireless headphone will include this update, and they'll be ready by the end of August. Since you've had this issue, you're our priority. A new SoundSport wireless will be reserved for you, and sent free of charge.

      Please call us at 1-800-819-7032 or email us at review_support@bose.com and we’ll do the rest. Bose

  • Rated 2 out of 5 stars

    Bose Quality, but TOO quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BOSE is solid, but these fell short in the sound department for me. Definitely not enough loudness.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 3 out of 5 stars

    Sound amazing, comfortable; small fixes needed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best sounding and most comfortable bluetooth headphones I've ever purchased (and I've tried quite a few). My complaint with all of the previous was that none of them sounded great and/or fit well. I can wear these soundsports for hours and they sound nearly as good as my twice as expensive over-ear Bose headphones. These also stay in when I'm working out or running; what more can you ask for! Well, actually a couple things: - These headphones die quickly (but also charge quickly) - I'm not sure that the headphones are recognizing their actual charge well when charging, because I can have it plugged in for a few minutes after being near dead, and they'll say they're mostly charged when I connect them to my phone. However, they'll then proceed to die very quickly. - The first pair of these that I bought broke very quickly (within a couple of months, not heavy use). They wouldn't turn on no matter how charged they were. I had the Geeksquad plan luckily. But if I didn't have that... yikes. That's not good for such an expensive product. - Very minor, but I wish the cable tethering the two earbuds were a bit shorter.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for taking the time to write this detailed review of your SoundSport wireless headphones, Rob. We're so glad to hear that you enjoy the sound quality and comfort of the headphones. We greatly appreciate your feedback regarding the battery and length of the cable. The earphones are engineered to provide 6 hours of battery life at medium music volume. If you are experiencing difficulty with the battery of your replacement pair, we want to help. The SoundSport Wireless comes with a 1-year warranty through Bose, and our tech support team would be happy to assist you in further detail at 1-800-367-4008. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great day! Jesse - Bose Support Bose

  • Rated 2 out of 5 stars

    Hard to turn on

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These doesn't turn on that easy like the last pair I had. Not happy

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never lasts for few days. Sometimes works sometimes doesn’t.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Doesn’t stay in your ear.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds too big. This product was not good for me. I returned it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great company

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very low for it to be BOSE. I expected a lot better

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey Gilb, sorry to hear. That sounds unusual.

      Have you tried connecting the headset to a different mobile phone to compare results? This certainly is an uncommon complaint. If you require additional assistance, reach out to us! We'll help you get back to enjoying the headphones as intended. http://bose.life/globalsupport

      /amazon bose

  • Pros mentioned:
    Fit, Sound quality, Wireless

    Rated 4 out of 5 stars

    Great sound - stays put

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to work out - hike, walk, gym, but have had a very hard time finding something that will stay in my ears when I sweat. Luckily, I found these. The fit securely in the ears and for the most part they stayed put. The earpiece is a bit bulky and I felt as though they were sticking out - but it didn't diminish quality or clarity. I do wish there was a slightly smaller earpiece size - but that is just getting nit-picky. The sound is amazing, as you would expect from Bose. While at the gym, I was able to hear clearly with great clarity and quality. I know that they are not noise canceling but, I do wish it would keep out a little more noise. It may sound like a small detail – but I love the clip on the cord. I have problems with earphones falling into my shirt sometimes, and with this – they stay put and if I happen to take them out for any reason, they are right where I clipped them. I will say that when talking on the phone, I have had a little problem with people hearing me. I adjusted the microphone and it did get better – I just don’t believe I should have to move it around for people to hear me. I was thrilled to know that the headphones pair with more than one device - this is fabulous when getting in/out of car, office, etc. I never thought it was something I'd need/want. Overall – these are great headphones. I haven’t had any real problems that couldn’t be solved. I would definitely recommend if you are looking for wireless headphones that are not noise canceling

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working within a month of purchase and insurance plan is a scam

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thanks for taking the time to review our Soundsport Wireless headphones!
      We're sorry to hear of the issues you've had and would be happy to help.
      Please reach out to Bose support in your country/region so we can address this issue for you, and so you can make use of the warranty with this product if necessary.
      We look forward to hearing from you! bose

  • Rated 2 out of 5 stars

    Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually returned it because I didn't like this wireless headset that had a wire.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible charge retaining

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible charge retainingI have only had it her two months approximately I’m unable to return it at this time but it does not hold a charge at all it’s taking me a long time to return it and now they won’t give me the money or exchange for another product don’t buy it

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Overpriced, Poor Performer, & Do not buy these etc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't answer calls, weak volume, over priced. etc

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Short battery life. It need a longer battery life to last thru the day.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi, there.

      Thank you for sharing your experience with the SoundSport Wireless headphones. This model's battery has been tested to last 6 hours on a single charge, when music is being played at medium volume. Higher volumes can slightly decrease this duration. However, if you are noticing a battery life of 3 hours or less at high volumes, we'd like to help.

      Please don't hesitate to reach out to our support team at 1-800-367-4008 for further assistance. They are available M-F 9 AM to 9 PM Eastern. Thank you, and have a great day!

      Jesse - Bose Support bose

  • Rated 2 out of 5 stars

    Does not work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great but none of the provided earbuds will stay in my ears.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality, Wireless

    Rated 5 out of 5 stars

    It's a homerun

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them they hit every Mark for sound quality, talk about the best sounding earbuds you'll ever put on, you'll find yourself being able to turn off the outside world and get lost in the incredible sound quality I owned Bose headphones before but these are by far the best sounding yet the comfort is even better than you expect they stay secure even through the most vigorous workouts,or whether you're biking or just plain working around the house the quality is nothing short of what you expect from a Bose product in the best thing of all is that they're Wireless. If there was one feature I think could use some help is the volume adjustment and pause buttons are very close together and you have to feel around to get the right one other than that I cannot say enough good things about them since wearing them I cannot go to the gym without them no more wires to interfere with your workouts, the one day I forgot them and had to go back to my earbuds with the wires it was truly horrible I will not work out without them anymore, I am a Wireless fan for life I highly recommend them to all of you looking for the best sounding most comfortable wireless headphones at a price that you think you stole them from Bose, because once you try them you to will never be without them they are truly the last pair of headphones you will ever have to buy...

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great sound and comfort

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace a pair of lost powerbeats. The sound is a lot better and they are a lot more comfortable. They have better bass and midrange than the powerbeats. Since you can't really try out earbuds, I thought buying a good brand, comfort wouldn't be an issue. Not the case with the power beats. The Bose is very comfortable, they stay put and sound amazing.

    I would recommend this to a friend