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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 835 Showing 16,681-16,700 of 17,423 reviews
  • Rated 2 out of 5 stars

    Not worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound stage not that great. Also mic is not good. People find lot of background noise.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Worth the Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First bought Jaybird X3. No bass all treble. Piercing sound. Returned for Bose and should have known. Great bass and mid. Crystal clear sound. Fit in ear great no movement. Easy to set up. Great range. Definite buy. Best wireless sport headphones out on market. Only con wish could turn even louder. But can adjust song volume in itunes to Fix my low volume songs and walla

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones did not work at all- would not connect to phone

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello! Thank you for taking the time to review our SoundSport Wireless In-Ear headphones.
      We're sorry to hear of the connection issues that you had and would be happy to help! Our recommendations if you're struggling to connect would be to clear the Bluetooth list of the connected device and try this with another device. We would also recommend that you perform any updates that are available for the headset by connecting this to a computer/laptop and going to our BTU updater web-page.
      If you're still having issues, please reach out to Bose Support in your country/region for further assistance.
      Have a great day! bose

  • Rated 1 out of 5 stars

    very disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bose speakers and also soundsport headphones and I have been very satisfied with these previous items. But I am very disappointed with this wireless bose as it is not really made for sports. Just jogging and produces loud thumps every step I made. Bass overshadows mids and highs. Not good bose product

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Started off great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first got it i had no issues at all. 2-3 months later it skips in and out

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for reaching out to us. If you are experiencing intermittent sound, we'd like to help. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST. Bose

  • Rated 1 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used them for a run and they were ok had a clicking noise in one ear when my feet hit the pavement, charged them at 40% and took on a mountain bike ride and half way in they said 70% and went dead. I was very disappointed with Bose. Returned them but couldn't bring myself to get another pair. Went with jaybird instead.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      For the majority of customers, the SoundSport wireless is delivering on its promise – it’s a headphone that’s stable and comfortable, sweat and weather resistant, with amazing sound. But, like you, a small percentage of owners have experienced a problem, and that’s not okay.
      We’ve taken every headphone returned to us and analyzed them in our labs to get to the bottom of the issue. We discovered SoundSport wireless doesn't perform like it should under specific conditions related to heavy sweat and moisture. And we now have a solution to make it work just as well in these situations, too.
      Going forward, every SoundSport wireless will include this update, and they’ll be ready by the end of August if you’re interested in trying them again. Our support team can answer any questions you may about the product. They can be reached at 1-800-379-2073 Monday through Friday, 9:00AM to 8:00PM (EST) Bose

  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Bose® - Soundsport® Wireless Headphones - Black

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose® - Soundsport® Wireless Headphones - Black are pretty awesome! First of all, finally no wires hanging from my phone in order to listen to my headphones! Yeah! Second of all...........they fit perfectly so I don't have to worry about them falling out of my ears when running, working out, etc.... I was excited to try the wireless headphones as I was tired of dangly wires all the time!! I did not expect them to be this nice & easy to use! Not only do they fit perfectly, but they sound awesome! They have far exceeded my expectations for sure. I have been able to work out, clean the house, do laundry and more with the headphones in & ready to go. And guess what? They last for a full six hours on a charge! I was so impressed. It is a great design and they are so easy to use! Simply pair with your phone & you are ready to listen to an awesome concert all from the comfort of your own home or wherever you may be! They have GREAT sound quality that I have yet to be able to find in earbuds. These are oh so much more! All of my friends have asked me about them, which is perfect as I know they will make a great gift for anyone! I would and have recommended this great product. I did not receive any compensation for this review. The opinions are entirely my own.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working 10 months after purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While my callers were putting up with the poor voice quality from my end while using this earbuds, one of the speakers itself stopped working around 10 months after purchase :( Didn't expect this kind of product from Bose. Terribly disappointed.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Big and fallout

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earpieces are big, does not look good and slips out

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great activity headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've spent more money than Id like to admit buying headphones and earbuds over the years, and for what these are Im simply blown away. Ive tried many different wireless options, but these virtually disappear when wearing them. They are super comfortable, and the sound is clean with good bass and mids at every level, even call quality is great. I got these along with the qc35 and both sets are very good at what they do. They both can be worn for hours without budging or becoming Irritable. and you really do forget they are on once in place. Its a little different getting used to putting them in at first but once seated they are set. Controls are simple and charging them takes very little time for how long they last. The voice prompts to let you know how much battery life is left and what exactly you are connected to, is nice as well. The dual pairing is a very nice touch as well. Having a business and personal phone with me, and being paired to them both is a very big plus. As many others have said, there is some surrounding sound bleed through, but these were not made to block out all surrounding sound, nor isolate the music. Im sure there are some ear-tips that could help isolate the music and sound out there, but as is these are a very big plus for the wireless earbud community.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nice for 3 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice until the rubber part of it started to come off. :(

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Girlnextdoor, Thanks for taking the time to write this review. We are happy to hear that you are like the audio of your headphones. If you are having issues with the rubber falling off the headphones, we encourage you to reach out to your local support team for assistance. Here is a link you can use for contact information. https://bose.life/2qwENj4. Click on your region, scroll down until you see "Contact Us." Have a great day! Tony G - Bose Support bose

  • Rated 2 out of 5 stars

    No Bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them hoping the bass would hit a lot harder. A little disappointing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really disappointed in the fit of these wireless Bose. They just don’t fit the earlobes good, keep falling out. Wanted to try something different because have twice purchases the Dr. dre and within a year they start to break apart. To late to exchange the Bose I didn’t try them out right away.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi there, Abcast!
      I'm very sorry to hear that you're not happy with the fit of the SoundSport Wireless headphones. I'm glad that you took the time to share your experience though. I would recommend reaching out to Bose support, you can use this link - http://bose.life/2zw8UMT. Just select your country and scroll down to where you see "contact us". Support will be able to give you more information on what your options are.
      I hope that you have a wonderful day!
      Take care,
      Shiloh - Bose Support Bose

  • Rated 2 out of 5 stars

    Not good for small ears

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If u have tiny ear holes it’s will kit work for you

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nope

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had to have these warrantied out 3 times in 2 years.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lot of noise while in call, and connecting multiple device at once.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Manu, thank you for this feedback! We would like to further discuss your experience so that we may better assist you. Please contact our Support team directly https://www.bose.com/en_us/contact_us.html. Have a great day! Josselyn - Bose Support Bose

  • Rated 2 out of 5 stars

    To expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed too expensive and the sound quality is poor

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank your for your review,
      If you are experiencing issues with your Soundsport headphones, Please get in touch with your local technical support team who will be able to assist you further.
      Have a lovely day!
      Liam - Bose Technical Support bose

  • Rated 2 out of 5 stars

    These suck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortable and I’ve had louder headphones (beats wireless)

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Gabe.

      Thank you for taking the time to write a review on your SoundSport wireless headphones. We're sorry to hear that the maximum volume of the earphones didn't' meet your expectations.

      We also completely understand how an uncomfortable fit can affect the enjoyment of your music. We would recommend trying both the small and large sets of StayHear + Sport ear tips included in the box. The medium pair is attached when you first open the package. We hope this helps. Thank you again, and have a great weekend.

      Jesse - Bose Support Bose

  • Pros mentioned:
    Comfort
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Sound - Easy to Use

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In doing some research about these ear buds some mentioned that they were "pricy." For me they are worth every penny. They were easy to set up and are very very comfortable and secure. I have used a variety of ear buds in the past both blue tooth and wired. These have great sound throughout the wide range of music that I enjoy. They also work as a hands free device for taking and receiving calls from my cell phone, In the past I have paid far more for dedicated blue tooth devices that did not work nearly as well. In addition I really like that when you turn them on they tell you they are connected and to what along with the battery level - very handy. When you turn them off you are informed of the battery level as well. One thing that is neither negative or positive is the fact that these are not sound isolating. In other words, I can hear what is going on in my surroundings when I am listening to music. I like this because if I am riding my bike or doing lawn work I can hear things in my surroundings like approaching cars or my dog letting me know someone is visiting. I think that on a plane or while doing something involves a lot of background noise ear buds that are sound isolating would be preferred - Just something to keep in mind.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not that good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the audio quality is ok nothing great. horrible battery life. flimsy

    No, I would not recommend this to a friend