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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 842 Showing 16,821-16,840 of 17,423 reviews
  • Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these headphones less than 3 months ago and now the speaker is not working. Poor quality.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Long Range, Short Battery

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of these headphones is what you would expect from Bose. They are well made and provide excellent sound quality. Honestly, the way they fit in your ear isn't my favorite. I feel like you have to get them just right or they feel like they'll fall out. However, I've always had a little bit of trouble with earbud headphones, so that could just be me. And you do get different size covers to give you the best possible fit. Really the only con I've experienced with these headphones is the limited battery life. With a full charge, they last for approximately 3 1/2 - 4 hours of continuous play. For me, I use them at work, and I sit at a desk all day. Therefore, this shorter battery life is something of a pain. But again, the quality is excellent. The box includes the headphones, 3 additional ear bud covers in varying sizes, the charging cable (Micro USB), and a nice carrying case. I would definitely prefer a longer lasting battery, but I would still recommend these headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Bought today and used today and they are awesome!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to get un-tethered from my phone when riding my bike. So I decided to pick up one of these sets. I have always been familiar with Bose and know that Bose is basically an analogy for great sound. They do not disappoint here either. Comfortable for sure, and run time seems to be quite long on a full charge. Haven't run them out yet. Tested making a phone call and receiving a phone call. Absolutely perfect sound quality and sound pick up. Easy to configure (I'm on android) and very easy to use. Love the price as well!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    AWESOME

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are thinking of buying bluetooth earbuds these are the ones for you. The quality is amazing and the most comfortable earbuds I have ever worn and i have worn many. If you read a bad review about these earbuds that person has unrealistic expectations. These are not headphones and to compare them to that would be idiotic. In my opinion if it says boss on it is worth buying. The only negative thing i have to say for these earbuds is that they could be a little bit louder but for the quality of the sound you get in return and the comfort level you receive im not complaining. BOSE ROCKS!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Durability Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great while it lasted. The earphones keep connecting and disconnecting now. Despite a full charge, it'll say 20% battery.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello Shaun1892, thank you for your review on the SoundSport wireless headphones. We apologize for the connection and battery issue that you are experiencing. There are a few troubleshooting steps that we can provide for you so that you may enjoy your headphones even more. We recommend updating the firmware using the online updater that can be found here: https://bose.life/2dAnNUr. In addition to that, we recommend performing a hard rest on the device you are pairing to. If you need any additional assistance, we encourage you to please reach our support in your region. Contact information can be found here: https://bose.life/2JpX9Pz. You'll want to choose your location, scroll down and select Contact Us. We hope this helps! Have a terrific day. Ashley - Bose Support Bose

  • Rated 1 out of 5 stars

    Not happy with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound us not loud enough and it falls out my ear during running. I went back to ear plugs that's not wireless the music is louder

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for taking the time to write your review. We'd like to help. There is a strong correlation between the fit of these ear tips and the loudness that you are perceiving. Here is a helpful video that illustrates how to get an ideal fit with our removable tips (the video was creating with a previous generation of our ear bud headphones but the principle is the same):  http://bit.ly/2dWXCX2 Bose

  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could never get them to fit well, kept falling out. Also was unimpressed by the sound—not what I would expect from Bose

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can hear your music but so can everyone else in the room. The base isn't that great either.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones remind me of the other Bose products I've purchased. They have unbelievably good sound, are easy to setup, are very high quality, and just plain work great. These headphones were easy to setup out of the box and are easy to charge and to get into your ears. The sound is also very good. I have not used wireless headphones before so its worth noting that they feel a little bulky compared to the smaller wired headphones, but that is just something that takes getting used to. I should also mention that they work with a Bose iPhone app that was also easy to download and use.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible, After a little while they stopped working

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      We're sorry to hear that your headphones no longer appear to be working. We'd love to get this resolved for you and get additional details on what you have experienced. Reach out to your local Bose product support team via https://bose.life/2kOgS12 where an agent will be happy to help.
      Tegan - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Ok for someone else

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for myself. Did not like quality as the ear plugs did not stay in my ear. Sound is not good.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi there,

      Thanks for taking the time to review our SoundSport Wireless Headphones. I am sorry to hear that you wasn't impressed with the headphones and would recommend that you ensure that you are using the correct sized Stayhear+ eartips for the best fit.

      Kind Regards,
      Hector B - Bose Customer Support bose

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Worth the Money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound and the fit. They’re amazing for workout out or just everyday use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 5 out of 5 stars

    Extremely comfortable. Great sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most comfortable earbuds. I have small ears and have tried several styles and these are the only ones that don't hurt. I own a pair of jaybirds and while they feel ok at first they are unbearable after 30 minutes and i have to take them out. I have the bose soundsport wired earbuds and i could wear them all day and not notice they are in. I just wish they kept a charge longer than 6 hours. I have used them several times so far for over 7 hours and they never lost charge. I have worn them running and working out at the gym and they stay in. Great purchase!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones stopped working after less than a month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you sweat while running don’t buy these headphones. Mine broke after my 8th run with them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No support

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No support for when in use for when working out allways falls out on runs supper annoying

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stopped working less then a year having them. They no longer hold a charge so not able to use any more.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Constantly fall out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a little too heavy to stay in the ears, so I constantly had to keep readjusting them and pushing them back in.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were no where near as good as Beats! The sound is not as good and they wouldn’t stay in my ears.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi SteelersNate, thank you for taking the time to review our SoundSport Wireless earphones. I’m sorry to hear that this product is not as you expected. At Bose, we pride ourselves on producing products that will cater to as many people as possible. However, we understand that this may not be suited to an individual’s needs. Good luck in your search for a product that better suits your needs! Once again, thank you for your interest in our products. Have a great day! Kindest, Kerri - Bose Technical Support Specialist. bose

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great pair of wireless headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been searching for some nice wireless headphones for a while now and I think my search has ended. These headphones are very comfortable and sound amazing. When turning on these headphones, it lets you know how much battery is left and what devices are connected. This is a great feature since I've always had a terrible experience with my battery running out on cheaper wireless headphones that don't provide battery percentage left. Battery life is quite amazing as well, I use these at the gym 3-4 times a week and only need to charge them once a week.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Outstanding BT *wireless* earbud!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried several different wireless Bluetooth headsets – mostly to my disappointment. When I read the CNET review of these and the reviewer commented specifically on the comfort of the headphones and to quote; “It's arguably the most comfortable in-ear sports headphone I've tried, although I only spent a limited amount of time with it at Bose's launch event in New York City.” I wanted to give them a try. I ended up going to best buy since I didn’t want to wait to mail order them – and the SoundSports didn’t disappoint. I’ve tried them on the treadmill, in the weight room and doing some yard work. They are comfortable to wear, and they sound terrific. I like the controls and voice feedback on power level, etc. I’ll have to say that I was concerned about the size, but they are light and comfortable and that’s not an issue. BestBuy also had a really nice Bose charging case with a battery for $49 that I’ll probably go back and get. One last comment is regarding the ambiant noise - there is NONE! I'm note sure you need an active ANR since these tips block so much of the ambient noise! *very nice* 5 Stars Bose! These were worth the wait and sound great!

    I would recommend this to a friend